Outbound Contact Center Manager jobs in Urbandale, IA
Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Manager jobs
- Greater Iowa Credit Union
-
Des Moines, IA
FULL_TIME
-
Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transactions, account maintenance, loans and cross selling Greater Iowa products and services.
Spanish bilingual candidates receive pay differential.
Hours of Operation: Monday-Friday 8:00AM-6:00PM, Saturday rotation 9:00AM-12:00PM
Location: 1630 22nd Street, West Des Moines, IA 50266 or 826 N. 2nd St., Ames, IA 50010
Position Responsibilities:
Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
Service skills: Provide accurate, courteous, friendly, timely, and professional phone service to all members, potential members, vendors, and co-workers.Working Relations: Your effectiveness in interactions with others including: interpersonal skills, cooperativeness, approachable/open, conflict management and promotes positive environment.
Dependability: Extent to which you fulfill instructions and responsibilities including attendance punctuality and amount of supervision required.
Routinely check for accuracy of member contact information during member interactions and complete contact information change process when appropriate.Responds to member inquiries/issues utilizing various online resources such as email and online chat.
Minimum Requirements:
Experience: Six months to two years of similar or related experience.
Education: A high school education or GED.
Job Type: Full-time
- Greater Iowa is an Affirmative Action, Equal Opportunity Employer (AA/EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
- 1 Day Ago
- Robert Half
-
Urbandale, IA
OTHER
- Do you love building solid customer relationships? You might be the Customer Service Representative Robert Half is looking for. If you're looking for work as a Customer Service Representative and are ...
- 1 Day Ago
- Greater Iowa Credit Union
-
Ames, IA
FULL_TIME
- Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transac...
- 4 Days Ago
- Athene
-
Des Moines, IA
FULL_TIME
- Purpose : As a Contact Center Representative, you will be our front line of outstanding service! Our representatives answer an average of 45-55 inbound calls per day, ranging from simple requests to m...
- 12 Days Ago
- AMBA
-
Urbandale, IA
FULL_TIME
- DescriptionAMBA is seeking candidates for the following position based in our new Urbandale, Iowa office: Contact Center Team Lead. This role will present you with an opportunity to grow as a leader i...
- 15 Days Ago
- Homemakers Furniture
-
Urbandale, IA
FULL_TIME
- Greeter and Call Center Hybrid SpecialistPay: $17 per hourSchedule: Varies during store hours - Will include weekends in regular scheduleWhen you join the Homemakers team, you will be part of an estab...
- 2 Months Ago
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0 Outbound Contact Center Manager jobs found in Urbandale, IA area
- DSI
-
Urbandale, IA
- DSI Systems Inc., an Authorized AT&T Distributor Partner, has an immediate career opportunity for a motivated individual...
- 5/10/2024 12:00:00 AM
- Hy-Vee, Inc.
-
Johnston, IA
- At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
- 5/10/2024 12:00:00 AM
- Co-op Solutions
-
West Des Moines, IA
- THE OPPORTUNITY: We are seeking a talented Client Services Representative I to provide the highest quality customer care...
- 5/9/2024 12:00:00 AM
- MedMetrix
-
Urbandale, IA
- [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
- 5/8/2024 12:00:00 AM
- O'Reilly Auto Parts
-
Grimes, IA
- The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
- 5/8/2024 12:00:00 AM
- Guidepoint
-
Urbandale, IA
- [Administrative Assistant / Call Center / Remote] - Anywhere in U.S. / $50K per year / Medical, dental & vision / 401k m...
- 5/7/2024 12:00:00 AM
- Composites One
-
Grimes, IA
- At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Commu...
- 5/6/2024 12:00:00 AM
- Cooper Connect
-
West Des Moines, IA
- Job Description Company: Chick-fil-A University Ave Here's a little more about Operator David Grimm: https://youtu.be/r8...
- 5/6/2024 12:00:00 AM
About Urbandale, Iowa
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