Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are searching for a dedicated, supportive Supervisor who can coach and motivate agents as they field calls from patients. The Supervisor will be involved in hiring employees, assisting in the training process, and managing ongoing employee development/career pathing programs. They will support teams after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and feedback. You should be analytical, supportive, and prepared to act as a resource to development for your team. You must lead by example and invest genuinely in your team for the continued growth and success of the company, our clients, and our employees.
Who We Are
Sequence Health is a leading healthcare management company committed to serving our clients and their patients with high quality customer service using the latest computer and phone technology. We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow. We are growing and looking for people that want to grow with us. The mission at Sequence Health is to provide superior patient engagement solutions to healthcare organizations that significantly increase their lead capture, lead conversion to patient, and ultimately dramatically increase top line revenues while streamlining internal office operations.
To succeed as a Supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support patients and customers. You should be supportive, communicative, and attentive.
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