Outbound Contact Center Manager jobs in Sunland Park, NM
Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Manager jobs
Patient Services Specialist (Contact Center/Alberta)
- Texas Tech Unv Hlth Sci Ctr El Paso
-
El Paso, TX
FULL_TIME
-
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Patient Services Specialist (Contact Center/Alberta)
Position Description
This position is responsible for assuring smooth operation of the contact center patient call flow. Employees serve as primary contacts for patients over the telephone and are responsible for scheduling appointments for various clinical services, maintaining records, resolving service or clinical issues by clarifying the patient’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem according to each clinical departmental procedures and guidelines. This is a call center, metric based performance driven environment. Employees do not have cash handling responsibilities.
Requisition ID
37246BR
Work Location
El Paso
Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso
Campus
HSC - El Paso
Department
Contact Center Elp
Major/Essential Functions
Answers and handles contact center appointment calls appropriately according to department procedures and guidelines
Answers and handles all other contact center calls appropriately according to department procedures and guidelines for new, existing, and prospective patients regarding a variety of other inquiries not specified in the first 3 IVR options
Answers and handles contact center prescription refill calls and routes timely and appropriately according to department procedures and guidelines
Answers and handles contact center medical concern calls timely and appropriately according to department procedures and guidelines
Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance pre authorizations and copay inquiries
Outbound calls to patients as needed or required by department
Performs other duties as assigned
Adhere to all TTUHSCEP policies, procedures and processes
Personally demonstrate, display, and act in accordance with TTUHSCEP values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork)
Required Qualifications
A High School diploma or GED
1-year Customer Service, office, or related experience
Additional education may substitute for the experience requirement
Preferred Qualifications
Ability to speak effectively with customers and build rapport while providing exceptional customer service
Communicates effectively, both orally and in writing
Excellent customer service and interpersonal skills
Ability to devote full attention to patients and medical professionals alike
Ability to remain calm, even under the most stressful of situations
Ability to follow direction effectively
Ability to work as part of a team
Strong grammatical and data entry skills
Strong organizational, time management, problem solving and multitasking skills
Ability to operate call center applications and equipment, computer, fax machine, calculator, printer, scanner, copy machine, etc.
1 year experience in medical setting
Knowledge of patient service principles and practices
Knowledge of administration and clerical processes
Call Center Experience
Bilingual - English/Spanish
EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx
Does this position work in a research laboratory?
No
Job Type
Full Time
Pay Basis
Hourly
Minimum Hire Rate
Compensation is commensurate upon the qualifications
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Travel Required
Up to 25%
Shift
Other
Schedule Details
Varies
Grant Funded?
No
Job Group
Information and Records Clerks
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM
Job Expires
04/23/2024 - 11 Days Ago
Drop In Center Case Manager
- El Paso Center for Children
-
El Paso, TX
FULL_TIME
- The Drop-In Center Case Manager will help manage a Drop-in Center space that provides a safe environment for homeless youth, at-risk youth, and survivors of commercial sexual exploitation to learn new...
- 7 Days Ago
Center Manager
- CareNow
-
El Paso, TX
FULL_TIME
- This position is incentive eligible. Introduction Do you want to join an organization that invests in you as a(an) Center Manager? At CareNow, you come first. HCA Healthcare has committed up to $300 m...
- 12 Days Ago
Data Specialist
- Contact Government Services, LLC
-
El Paso, TX
FULL_TIME
- Data Specialist Employment Type: Full-Time, Mid-Level Department: Data Science As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will r...
- 28 Days Ago
Data Entry Technician
- Contact Government Services, LLC
-
El Paso, TX
FULL_TIME
- Data Entry Technician Employment Type: Full-Time, Mid-Level Department: Legal As a Data Entry Technician for CGS, you will maintain the database by entering and updating customer and account informati...
- 28 Days Ago
Financial Center Manager
- Bank of America
-
El Paso, TX
FULL_TIME
- Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we...
- 2 Days Ago
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0 Outbound Contact Center Manager jobs found in Sunland Park, NM area
About Sunland Park, New Mexico
Sunland Park is a city in southern Doña Ana County, New Mexico, United States, on the borders of Texas and the Mexican state of Chihuahua, with Ciudad Juárez adjoining it on the south and El Paso, Texas on the east. The community of Santa Teresa adjoins it on the northwest. The population of Sunland Park was 14,106 at the 2010 census and was estimated at 15,400 by the United States Census Bureau in 2014. Though it lies adjacent to El Paso, being in Doña Ana County makes it a part of the Las Cruces metropolitan statistical area. Las Cruces is 42 miles (68 km) to the north.
The city is at the fo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$102,558 to $138,100
Sunland Park, New Mexico area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does an Outbound Contact Center Manager do?
Outbound Contact Center Manager in Ventura, CA
With an advanced solution for outbound communications, organizations can grow and strengthen their customer relationships and uncover new sales opportunities – turning every customer conversation into a fruitful one.
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Outbound Contact Center Manager in Anchorage, AK
From now on, we offer all Autom8 Connect customers a dedicated Customer Success Manager for their first month.
January 05, 2020