Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Manager at Valvoline Instant Oil Change (VIOC) is responsible to efficiently run one of our service centers nationwide. You will take pride in managing a service center from the bottom up, from daily tasks to reporting store profitability and recommending changes. Our managers direct the daily operations of all service center employees while ensuring corporate worth of the service center as a whole.
A day in the life of a Service Center Manager at VIOC is unpredictable and exciting.
Responsibilities include:
· Running successful service center overall according to costs and profits
· Understanding and adhering to both State and Federal laws in order to ensure compliance with corporate Human Resource, Legal and Environmental compliance
· Mentoring your team of employees to foster a collaborative work environment
· Maintaining a clean workspace that invites customers and provides comfort for them to return
· Developing local marketing programs to increase service center awareness
· Conduct training sessions (utilizing the Super Pro Training System) for service center employees and technicians
· Scheduling staff, ordering service center inventory and managing day-to-day obstacles
· Ensuring employees adhere to VIOC policies and procedures
Knowledge and Skills:
· Knowledge of cash handling procedures including cashier accountability and deposit control
· Knowledge of facility and safety control policies and practices
· Effective interpersonal, oral and written communication skills
· Ability to lift up to 50 pounds of weight
· Ability to stand on your feet for extended periods of time
· Must have reliable transportation
Work Experience and/or Education:
· High school diploma or equivalent
· 3 years of management experience
Benefits, Privileges and Growth Opportunities
· We offer medical, dental, and 401k
Working at Valvoline Instant Oil Change
We strive to recognize our current employees and promote from within. We also have many incoming managers who exude the attitude and experience to be very successful in this role. 98% of our Service Center Managers started working as an hourly employee of VIOC and grew to this managerial role.
By applying for the Service Center Manager position at VIOC, you are putting your career into your own hands. The opportunity lies far beyond a job with a clear career track. We value our employee’s honesty, push for effective work ethics, recognize achievement and focus on self-improvement and ongoing learning. Apply today to begin your path to success at VIOC.'
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Work Remotely
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
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Work Location: In person
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