Outbound Contact Center Manager jobs in Sumter, SC

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Service Center Manager
  • Valvoline Instant Oil Change
  • Sumter, SC FULL_TIME
  • The Manager at Valvoline Instant Oil Change (VIOC) is responsible to efficiently run one of our service centers nationwide. You will take pride in managing a service center from the bottom up, from daily tasks to reporting store profitability and recommending changes. Our managers direct the daily operations of all service center employees while ensuring corporate worth of the service center as a whole.

    A day in the life of a Service Center Manager at VIOC is unpredictable and exciting.

    Responsibilities include:

    · Running successful service center overall according to costs and profits

    · Understanding and adhering to both State and Federal laws in order to ensure compliance with corporate Human Resource, Legal and Environmental compliance

    · Mentoring your team of employees to foster a collaborative work environment

    · Maintaining a clean workspace that invites customers and provides comfort for them to return

    · Developing local marketing programs to increase service center awareness

    · Conduct training sessions (utilizing the Super Pro Training System) for service center employees and technicians

    · Scheduling staff, ordering service center inventory and managing day-to-day obstacles

    · Ensuring employees adhere to VIOC policies and procedures

    Knowledge and Skills:

    · Knowledge of cash handling procedures including cashier accountability and deposit control

    · Knowledge of facility and safety control policies and practices

    · Effective interpersonal, oral and written communication skills

    · Ability to lift up to 50 pounds of weight

    · Ability to stand on your feet for extended periods of time

    · Must have reliable transportation

    Work Experience and/or Education:

    · High school diploma or equivalent

    · 3 years of management experience

    Benefits, Privileges and Growth Opportunities

    · We offer medical, dental, and 401k

    • Currently, 90% of the Regional Managers, almost all of the District Managers and 98% of the Service Center Managers for our VIOC business came from an hourly service center position.
    • Valvoline has spent 150 years under the hood perfecting our lubricants to improve vehicle performance. Our long history of success is an indication of the stability of our company.

    Working at Valvoline Instant Oil Change

    We strive to recognize our current employees and promote from within. We also have many incoming managers who exude the attitude and experience to be very successful in this role. 98% of our Service Center Managers started working as an hourly employee of VIOC and grew to this managerial role.

    By applying for the Service Center Manager position at VIOC, you are putting your career into your own hands. The opportunity lies far beyond a job with a clear career track. We value our employee’s honesty, push for effective work ethics, recognize achievement and focus on self-improvement and ongoing learning. Apply today to begin your path to success at VIOC.'
    '
    Work Remotely

    • No

    Job Type: Full-time

    Pay: $45,000.00 - $60,000.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee discount
    • Health insurance
    • Vision insurance

    Experience level:

    • 1 year
    • 2 years

    Shift:

    • 10 hour shift
    • 8 hour shift
    • Evening shift
    • Morning shift

    Weekly day range:

    • Monday to Friday
    • Weekends as needed

    Ability to Relocate:

    • Sumter, SC: Relocate before starting work (Required)

    Work Location: In person

  • 5 Days Ago

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Distribution Center Manager
  • Miatex Corp
  • Andrews, SC FULL_TIME
  • POSITION SUMMARY: To manage warehouse activity and staff, meeting defined objectives and day-to-day operational requirements, and manage the inventory systems. To identify and exploit improvement oppo...
  • 11 Days Ago

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Assistant Service Center Manager
  • Valvoline Instant Oil Change
  • Sumter, SC FULL_TIME
  • SUMMARY:This position is primarily responsible for supervising Service Center employees when theManager is away. The position is also responsible for working along side of the Service CenterManager in...
  • 13 Days Ago

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Delivery Driver / Account Manager
  • Rent-A-Center
  • Manning, SC FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $16? Why should you apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Empl...
  • 10 Days Ago

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Assistant Manager-Credit-R00018
  • Rent-A-Center
  • Sumter, SC FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $17.50? Why should I apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Emp...
  • 11 Days Ago

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FT Center Store Manager (H)
  • Food Lion
  • Santee, SC FULL_TIME
  • Address: USA-SC-Santee-697 Bass Dr Store Code: Store 00283 Grocery (7208457) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Toda...
  • Just Posted

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0 Outbound Contact Center Manager jobs found in Sumter, SC area

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Support Lead Part Time
  • Five Below
  • Sumter, SC
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/29/2024 12:00:00 AM

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Sr. Director Growth, Cloud Professional Services (REMOTE)
  • Acxiom LLC
  • Columbia, SC
  • Acxiom is currently seeking sales professionals to join our expanding cloud services organization. In this role, you wil...
  • 3/29/2024 12:00:00 AM

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Growth Director, WEST, Cloud Professional Services
  • Acxiom LLC
  • Columbia, SC
  • Join our growing Cloud Services Organization. At Acxiom, our people are the single most important driver of success. Our...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Shimadzu Group
  • Columbia, SC
  • ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO001790 Showing 1 ...
  • 3/29/2024 12:00:00 AM

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Inbound Telesales and Retention Customer Service Representative - SC Residents Only
  • IONOS Inc.
  • Columbia, SC
  • Inbound Telesales & Retention * Columbia, SC, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the he...
  • 3/29/2024 12:00:00 AM

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Front of House Manager
  • The Hamptons LLC
  • Sumter, SC
  • Job Description Job Description Ensure that restaurants operate efficiently and profitably while maintaining their reput...
  • 3/28/2024 12:00:00 AM

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Overnight Member Services Representative
  • Planet Fitness
  • Camden, SC
  • Job Summary: The Overnight Front Desk Associate will be responsible for creating a positive member experience by providi...
  • 3/26/2024 12:00:00 AM

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Representative, Customer Service
  • L C Industries
  • Sumter, SC
  • LC Industries - Job Description Base Supply Center Sales Rep I. JOB DESCRIPTION Department: Base Supply Center Location:...
  • 3/25/2024 12:00:00 AM

Sumter /ˈsʌmtər/ is a city in and the county seat of Sumter County, South Carolina, United States. Known as the Sumter Metropolitan Statistical Area, the namesake county adjoins Clarendon and Lee to form the core of Sumter-Lee-Clarendon tricounty area of South Carolina that includes the three counties in the east central Piedmont. The population was 39,643 at the 2000 census, and it rose to 40,524 at the 2010 census. Known as the Gamecock City,[citation needed] Sumter lies near the geographic center of the state of South Carolina at 33°55′37″N 80°21′49″W / 33.92694°N 80.36361°W / 33.92694; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$104,991 to $141,372
Sumter, South Carolina area prices
were up 1.5% from a year ago

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