Outbound Contact Center Manager jobs in Southaven, MS

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Operations Manager
  • Semmes Murphey Clinic
  • Memphis, TN FULL_TIME
  • Description

    Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neurological illnesses while advancing the field of neuroscience.


    The Contact Center Operations Manager will manage the patient intake process for scheduling appointments directly with patients and referring providers by directing a team of Operators, Schedulers and Referral Coordinators. 


    Our employees are our best asset, and that is why we offer an excellent benefit package for full-time employees. We want you to have the resources you need to take care of your family, grow your career, and invest in your future. We offer Medical, Dental and Vision options through BCBS of TN, a Health Savings Plan (HSA) with a dollar-for-dollar company match, company paid life and disability insurance, and a 401K with a 3% match and 10% profit sharing contribution. Not to mention Paid Time Off (PTO) accrues based on hours worked per week and holidays are paid in addition to PTO.


    Essential Duties & Responsibilities:

    • Responsible for the overall direction, coordination and performance of operators, appointment scheduling and referral coordinating staff; maintain appropriate staffing levels and cross-training to adequately cover clinic needs 
    • Determine Contact Center operational strategies by evaluating team results and objectives leading to appointments being appropriately scheduled within the determined turn-around time
    • Establish goals and analyze data for Contact Center productivity based on current evidence-based standards including, but is not limited to,  operator hold times and abandonment rate, and turn-around time between initial patient/referral contact and appointment being scheduled
    • Maintain a productive team by recruiting, selecting, orienting, training, coaching, counseling, and assessing performance of Contact Center employees 
    • Maintain and improve Contact Center operations by monitoring system performance and identifying and resolving problems across the teams
    • Set accurate performance expectations and ensure consistency in performance through quality control checks to ensure calls are following the established protocols and coaching staff on call handling techniques
    • Provide training to ensure staff are well versed in how to use customer relationship strategies with all customers, including clinical staff
    • Establish and maintain strong relationships with physicians as well as management to identify their needs and seek full range of business solutions; make routine visits to SMC providers and clinical staff members; collaborate with physician liaison to assist with developing relationships within the community

    Requirements

    Minimum Requirements: 

    • High school diploma or equivalent
    • Five (5) years' experience in Call/Contact Center management or in the healthcare industry

    Preferred:

    • Bachelor's Degree in Healthcare Management/Administration, Business Management/Administration or related field of study
    • Experience working in a clinical setting
    • Demonstrated success as a Call/Contact Center manager and knowledge in leadership skills

     

    Equal Opportunity Employer/Veterans/Disabled

    #SMC

  • 4 Days Ago

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Contact Center Representative (Call Center)
  • Fedex Employee Credit Association
  • Memphis, TN OTHER
  • Overview Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits! FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union whi...
  • 23 Days Ago

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Contact Center Sales and Service Representative
  • Arvest Bank
  • Jonesboro, AR FULL_TIME
  • Location: 2009 Browns Ln., Jonesboro, AR External candidates may be able to work remotely after the initial 120 day training period with sufficient performance. Internal candidates may be able to work...
  • 1 Month Ago

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Contact Center Sales Representative II
  • TruGreen Limited Partnership
  • Memphis, TN FULL_TIME
  • 100847 6855 Appling Farms Pkwy, Memphis, Tennessee 38133 Job Description Position Overview TruGreen is currently hiring a Contact Center Sales Representative who will receive inbound and places outbou...
  • 1 Month Ago

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Contact Center Representative (Call Center) -Bilingual
  • Fedex Employee Credit Association
  • Memphis, TN OTHER
  • Overview Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits! FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union whi...
  • 16 Days Ago

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Sr. Business Systems Analyst- Contact Center Solutions
  • FedEx
  • Collierville, TN FULL_TIME
  • Sponsorship is available for this position.To develop major applications systems requirements, testing and controls and provide support of application enhancements. To lead determination of key inform...
  • 3 Days Ago

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0 Outbound Contact Center Manager jobs found in Southaven, MS area

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Memphis, TN
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

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Sales/Service Center Manager
  • ittxylem
  • Memphis, TN
  • Job Details We're Hiring for a Sales/Service Center Manager! If you are excited and passionate about helping #LetsSolveW...
  • 3/28/2024 12:00:00 AM

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DONATION ATTENDANT (Oakland ADC Oakland, TN)
  • Memphis Goodwill Incorporated
  • Memphis, TN
  • ** DONATION ATTENDANT (Oakland ADC Oakland, TN)** **Job Category****:** Production **Requisition Number****:** ADCAT0031...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative-Southaven
  • Tangeroutletcanada
  • Southaven, MS
  • ** Customer Service Representative-Southaven** **Job Category****:** Field **Requisition Number****:** CUSTO02368 Showin...
  • 3/27/2024 12:00:00 AM

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Customer Service Team Lead - Full Time
  • Cabela's
  • Memphis, TN
  • **_POSITION SUMMARY:_** Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily dire...
  • 3/27/2024 12:00:00 AM

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Patient Representative Coordinator
  • Sanitas
  • Memphis, TN
  • Job Details Level Entry Job Location Memphis - Whitehaven - Memphis, TN Position Type Full Time Education Level High Sch...
  • 3/26/2024 12:00:00 AM

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Receptionist
  • Massage Envy
  • Cordova, TN
  • Overview: Where Better Careers Begin! Massage Envy Memphis Metro District Office 1550 Bonnie Lane Suite 103 Cordova, TN ...
  • 3/25/2024 12:00:00 AM

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VIP IT Support Lead
  • Merge IT LLC
  • Memphis, TN
  • Our enterprise-level client in Boston, MA, has an immediate need for a VIP IT Support Lead. Please see below for full de...
  • 3/25/2024 12:00:00 AM

Southaven is a city in DeSoto County, Mississippi, United States. It is a principal city in Greater Memphis. The 2010 census reported a population of 48,982, making Southaven the third-largest city in Mississippi and the second most populous suburb of Memphis. Southaven is traversed from north to south by the I-55/I-69 freeway. The city's name derives from the fact that Southaven is located south of Whitehaven, a neighborhood in Memphis. The center of the city is approximately 14 miles (23 km) south of downtown Memphis and 6 miles (10 km) southwest of Memphis International Airport. According t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$108,642 to $146,289
Southaven, Mississippi area prices
were up 1.3% from a year ago

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