Outbound Contact Center Manager jobs in Silver Spring, MD

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Customer Service Inbound/Outbound I
  • Partnered Staffing - Kelly Services
  • Frederick, MD FULL_TIME
  • Company Description

    Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Mich., providing employment to more than 700,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, health care and home care. Kelly Services is an Equal Opportunity Employer.

    Job Description

    Answers inbound customer calls

    Researches and solves general billing issues

    Handles customer requests that come through mail and emails

    Identifies whether customer calls should be forwarded to appropriate staff and completes call transfer, if necessary

    Responsible for completing multiple paperwork forms to resolve customer issues.

    Generates customer letters in response to customer queries

    Recognizes, documents, and alerts Team Leaders and Supervisors of customer contact trends.

    Participates in department and company meetings.

    Experience with Microsoft Office Excel/Word/PowerPoint is preferred

    Other duties assigned.


    Qualifications

    High School Diploma

    1 years Customer Service Experience

    Prior experience in an administrative function

  • Just Posted

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Contact Center Project Manager
  • Integral Federal, Inc
  • Vienna, VA FULL_TIME
  • Contact Center Project Manager Job Locations US-VA-Vienna # of Openings 1 Category Information Technology Clearance Secret Clearance Status Active Overview Contact Center Project ManagerClearance: Act...
  • 22 Days Ago

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Contact Center Project Manager
  • Integral
  • Vienna, VA FULL_TIME
  • Overview Contact Center Project Manager Clearance: Active Secret Security Clearance Required Location: Remote Job Description: Integral Federal is actively seeking an experienced Contact Center Projec...
  • 23 Days Ago

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Contact Center Operations Manager
  • Goldschmitt and Associates
  • Leesburg, VA FULL_TIME
  • Founded in 1998, Goldschmitt and Associates LLC (G&A) has grown from a one-man consulting firm to over 200 employees in 9 states and across 12 Federal Agencies. Specializing in Custom Computer Program...
  • 2 Days Ago

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Assistant Contact Center Manager
  • United States Senate Federal Credit Union
  • Alexandria, VA FULL_TIME
  • Job Description Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and securi...
  • 13 Days Ago

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Contact Center Representative
  • Golden Key Group
  • Landover, MD FULL_TIME
  • About GKG With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced m...
  • 20 Days Ago

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0 Outbound Contact Center Manager jobs found in Silver Spring, MD area

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Customer Care Associate (ON-SITE)
  • COLONIAL PARKING INC
  • Washington, DC
  • Job Details Job Location Headquarters [9009] - G&A - Washington, DC Job Shift Weekday Description Company Overview: Colo...
  • 3/28/2024 12:00:00 AM

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Director, Quality Services
  • Adventist HealthCare
  • Silver Spring, MD
  • White Oak Medical Center If you are a current Adventist HealthCare employee, please click this link to apply through you...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • EYA
  • Bethesda, MD
  • Position Summary: EYA, the premier residential developer in the Washington D.C. Metropolitan Area, is seeking a Customer...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

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Account Manager (Remote)
  • Moore Dm Group
  • Lanham, MD
  • DescriptionAs the Account Manager , you will work closely with senior members of our team, as well as clients and partne...
  • 3/27/2024 12:00:00 AM

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Customer Care Representative
  • EagleBank
  • Bethesda, MD
  • Overview: We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ EGBN) is focused on being F...
  • 3/27/2024 12:00:00 AM

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Patient Services Rep - CNPA Silver Spring
  • Children's National Medical Center
  • Silver Spring, MD
  • The Patient Service rep (CNPA) will perform basic medical front office duties. Will be responsible to greet patients and...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/24/2024 12:00:00 AM

Silver Spring is an unincorporated community, large village, suburb of Washington, D.C., and census-designated place located inside the Capital Beltway in Montgomery County, Maryland, United States. It had a population of 79,483, according to the 2017 official estimate by the United States Census Bureau, making it the fourth most populous place in Maryland, after Baltimore, Columbia, and Germantown, and the second largest in Montgomery County after Germantown. Inner Silver Spring consists of the following neighborhoods: Downtown Silver Spring, East Silver Spring, Woodside, North Woodside, Wood...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$130,704 to $175,996
Silver Spring, Maryland area prices
were up 1.3% from a year ago

Outbound Contact Center Manager in Ventura, CA
With an advanced solution for outbound communications, organizations can grow and strengthen their customer relationships and uncover new sales opportunities – turning every customer conversation into a fruitful one.
December 27, 2019
Outbound Contact Center Manager in Fargo, ND
The Cisco Outbound Option application, with its combination of outbound dialing modes, enables call centers to manage outbound calls.
January 18, 2020
Outbound Contact Center Manager in Anchorage, AK
From now on, we offer all Autom8 Connect customers a dedicated Customer Success Manager for their first month.
January 05, 2020