Outbound Contact Center Manager jobs in Saint Paul, MN

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Analyst
  • Walden University
  • Minneapolis, MN FULL_TIME
  • Company Description


    Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden is a B Corporation with a mission to provide a diverse community of career professionals who have the opportunity to transform themselves as scholar-practitioners to positively affect social change. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

    Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

    Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

    • HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
    • REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.

    Job Description


    Opportunity at a Glance

    The Contact Center Analyst is responsible for system and business process support of multiple systems utilized by functional business groups across multiple higher education institutions supported by the department. The Analyst is expected to be a Subject Matter Expert (SME) of processes and technology for at least two of the following system areas: CRM, Workforce Management, telephony/call center systems, reporting and analytics, and/or other relevant systems. A successful candidate for this position should have experience supporting business processes and information systems for business groups in higher education, strong communication skills with technical and business colleagues and leaders, knowledge of project management principles and the capacity to learn advanced systems, technology and technical environments in order to apply them to optimize systems processes and improve business efficiencies.

    Responsibilities

    • As this position supports a wide range of business, systems and process functions, the successful candidate will lead and manage responsibilities as a system and process Subject Matter Expert (SME) and consultant in at least two of the following areas: Customer Relationship Management, Workforce Management, telephony systems and reporting and analytics.
    • Providing regularly scheduled and ad hoc reports from assigned business systems and learning how to develop reports and dashboards using advanced reporting tools such as Cognos BI, MS Power BI and other business intelligence analytical tools.
    • Performing administrative functions, executing, maintaining and delivering process requests, overseeing deliverables and Service Level Agreements (SLAs) for each of the systems assigned to you. This could include setting up system profiles, Q/A testing, tracking/forecasting call volumes and colleague activities, establishing omni-channel system campaigns and other tasks as needed
    • Serving as Subject Matter Expert and consultant with good working knowledge of multiple business and system processes in the following areas: CRM, SIS, Student Finance/AR, Workforce Management, Telephony and Omni-channel systems
    • Working and communicating with business leaders at all levels to identify needs, determining and recommending system and analytic solutions, documenting data requirements and developing reports and/or system processes to support and optimize business performance
    • Serving as liaison with technical teams in IT to communicate business needs, determining level of effort and prioritizing against other initiatives and driving process and system improvements for various system enhancements
    • Documenting and tracking activities associated to different academic partners
    • Completes other duties as assigned.
    • Performs other duties as assigned.
    • Complies with all policies and standards.

    Qualifications
    • Bachelor's Degree
    • Master's Degree Preferred
    • 3 years of customer service experience preferred working in at least one or more of the following higher education areas: Admissions, Registrar Services, Student Finance or Academic Advising.
    • 3 years of experience preferred working with CRM, Telephony, Workforce Management, SIS systems processes and/or call center technologies or similar applications.
    • Experience with project and/or change management.
    • Some experience with coding and basic programming languages such as SQL for advanced analytical tools such as Cognos or Crystal reports.
    • Strong MS Office skills required, especially with MS Excel.
    • Capacity to learn technical systems and environments, interested in developing their technical skills.
    • Detailed-oriented with the ability to work independently, problem solve and drive to solutions.
    • Ability to work independently, problem solve and drive to solutions.
    • Good written and oral communication problem solving skills.

    Additional Information


    In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $19.91 and $36.09. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.


    Adtalem offers a robust suite of benefits including:


    • Health, dental, vision, life and disability insurance
    • 401k Retirement Program 6% employer match
    • 15 Days of Paid Vacation Days each Calendar Year
    • 12 Paid Holidays 2 floating holidays

      For more information related to our benefits please visit: https://careers.adtalem.com/benefits.


    Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

  • 21 Days Ago

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Contact Center Support
  • Centrav
  • Burnsville, MN FULL_TIME
  • DescriptionWho Are We?At the Skoog & Co family of companies, established in 1987, we believe that travel helps us See The World and Change The World. Centrav, Inc., a Skoog & Co company, is the leadin...
  • 23 Days Ago

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Contact Center Representative
  • Farm Credit Council
  • Mankato, MN FULL_TIME
  • Compeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture! Tell me more about this opportunity. Position Overview: This position suppor...
  • Just Posted

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Business Analyst- Contact Center
  • Adtalem Global Education
  • Minneapolis, MN FULL_TIME
  • Company DescriptionWalden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academ...
  • 13 Days Ago

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Contact Center Analyst
  • Adtalem Global Education
  • Minneapolis, MN FULL_TIME
  • Company DescriptionWalden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academ...
  • 14 Days Ago

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Contact Center Representative
  • Farm Credit Network
  • Mankato, MN FULL_TIME
  • Compeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture! Tell me more about this opportunity. Position Overview: This position suppor...
  • 16 Days Ago

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0 Outbound Contact Center Manager jobs found in Saint Paul, MN area

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Patient Services Program Manager (Call Center Operations)
  • Inspire Medical Systems I
  • Minneapolis, MN
  • Job Description Job Description ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed t...
  • 3/28/2024 12:00:00 AM

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Customer Experience Center Representative Bloomington, MN Full Time Regular
  • Midwest Dental Group
  • Minneapolis, MN
  • X Customer Experience Center Representative Position in Bloomington, MN **Customer Experience Center Representative Posi...
  • 3/28/2024 12:00:00 AM

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Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Broadridge Financial Solutions
  • Saint Paul, MN
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/28/2024 12:00:00 AM

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Senior Transaction Manager - Healthcare
  • CBRE
  • Saint Paul, MN
  • Senior Transaction Manager - Healthcare Job ID 154354 Posted 16-Feb-2024 Service line Advisory Segment Role type Full-ti...
  • 3/26/2024 12:00:00 AM

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Help Desk Manager
  • Ledgent Technology
  • Oakdale, MN
  • Summary: We are seeking a talented and experienced Help Desk Manager to join our team. The ideal candidate will have 3-5...
  • 3/25/2024 12:00:00 AM

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HR Benefits, Claims, Transactions Specialist 1 - Employee Benefits
  • Ramsey County, MN
  • Saint Paul, MN
  • Salary : $48,468.59 - $71,798.08 Annually Location : (Metro Square) Saint Paul, MN Job Type: Full Time Job Number: 2024-...
  • 3/25/2024 12:00:00 AM

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Sales Director - GPOs & Food Service - Remote
  • Careerbuilder
  • Saint Paul, MN
  • Sales Director Restaurant Technologies is currently seeking a Sales Director to lead and develop a top-performing sales ...
  • 3/25/2024 12:00:00 AM

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Member Service Representative, Contact Center
  • Hiway Federal Credit Union
  • Saint Paul, MN
  • **Position Profile** **Serves as a subject matter expert on the full range of Hiways products and services, primarily wo...
  • 3/25/2024 12:00:00 AM

Saint Paul's history and growth as a landing port are tied to water. The city's defining physical characteristic, the confluence of the Mississippi and Minnesota Rivers, was carved into the region during the last ice age, as were the steep river bluffs and dramatic palisades on which the city is built. Receding glaciers and Lake Agassiz forced torrents of water from a glacial river that undercut the river valleys. The city is situated in east-central Minnesota. The Mississippi River forms a municipal boundary on part of the city's west, southwest, and southeast sides. Minneapolis, the state's ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$125,092 to $168,439
Saint Paul, Minnesota area prices
were up 1.4% from a year ago

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