Outbound Contact Center Manager jobs in South Carolina

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Manager
  • LifeMD
  • Greenville, SC FULL_TIME
  • About us

    LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare. Catering to a wide range of health needs, LifeMD covers over 200 conditions, including primary care, men’s and women’s health, allergy & asthma, and dermatology. The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center. LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.

    About the role

    We are looking for an experienced Contact Center Manager who will play a pivotal role in ensuring the success of our contact center performance. The ideal candidate will be passionate about leveraging data-driven insights to optimize processes, enhance efficiency, and elevate patient experiences. The Contact Center Manager will be responsible for overseeing the performance of each of our contact center teams, setting clear expectations, and holding team members accountable for achieving and surpassing key performance indicators (KPIs). This role will be responsible for improving sales conversion metrics and enhancing patient satisfaction while maximizing employee engagement and productivity.

    Responsibilities

    • Utilize data analytics to identify areas for improvement within the contact center operations. Develop and recommend strategies to enhance efficiency and effectiveness to senior leadership
    • Establish and document clear performance expectations for Team Leads and their direct reports
    • Implement performance management processes to provide regular feedback, coaching, and training to contact center staff, fostering a culture of continuous improvement
    • Author and discuss employee performance appraisals; address employee performance and corrective action plans
    • Lead and motivate contact center teams to achieve and exceed sales targets, patient satisfaction goals, and productivity metrics
    • Leverage data analytics tools and methodologies to analyze campaign performance, agent productivity and effectiveness, patient satisfaction scores, and operational KPIs. Generate actionable insights and recommendations to increase productivity, improve service quality, and decrease response times
    • Collaborate with sales, marketing, technology, and operations departments to ensure alignment and optimize patient experiences
    • Stay updated on industry trends, best practices, and emerging technologies in healthcare and contact center management. Identify and recommend relevant innovations to senior leadership
    • Provide weekly, monthly and quarterly updates to leadership on call center performance, trends, and improvement initiatives

    • Bachelor's degree in business administration, healthcare management, or related field. Relevant work experience may be considered in lieu of education requirements
    • Minimum of 3 years of experience in contact center management, preferably in a healthcare or high-volume sales environment
    • Proven track record of using data-driven insights to improve operational performance and enhance customer and patient experiences
    • Exceptional leadership and interpersonal skills, with the ability to effectively motivate and align team and individual goals
    • Excellent verbal and written communication skills. Able to communicate effectively at all levels of the organization
    • Demonstrated ability to multitask, prioritize, and manage time efficiently in a fast-paced environment with multiple projects and/or deadlines
    • Strong problem-solving and decision-making skills, with the ability to handle complex patient issues and resolve conflicts
    • Strong analytical skills with proficiency in data analysis, interpretation, and report generation
    • Commitment to upholding the highest standards of integrity, professionalism, and compliance with regulatory requirements

    • Salary Range: $75,000-$90,000
    • Rotating Weekend Shift (Monthly)
    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k, IRA)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off (Vacation & Public Holidays)
  • Just Posted

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Contact Center Manager
  • Travers Tool Co., Inc.
  • Duncan, SC FULL_TIME
  • We are looking for the Contact Center Manager to support the Operations and CX Director in creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort. A...
  • 1 Month Ago

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Contact Center Associate
  • YMCA of Greenville
  • Greenville, SC PART_TIME
  • Overview The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility. The Contact Cen...
  • 18 Days Ago

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Member Advisor - Contact Center
  • REV Federal Credit Union
  • Summerville, SC FULL_TIME
  • Position Purpose The Member Advisor provides service to our members by handling routine tasks, such as opening accounts, processing payments, issuing ATM cards, and handling withdrawals. In addition t...
  • 20 Days Ago

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Contact Center Service Representative
  • South Carolina Federal Credit Union
  • Florence, SC FULL_TIME
  • Contact Center Service Representative/Phone Banker Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC. Are you passionate a...
  • 9 Days Ago

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Contact Center Team Lead
  • Roper St. Francis Healthcare
  • Ladson, SC FULL_TIME
  • Job Summary: The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to...
  • 9 Days Ago

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Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • The Call Center Network
  • Kent, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Johnson & Johnson Heating and Air Conditioning
  • Martinsburg, WV
  • Job Description Job Description Who we are Come to a company where you will be appreciated, where you can create your ow...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/24/2024 12:00:00 AM

South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River. South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868. South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$110,851 to $149,263

Outbound Contact Center Manager in Orlando, FL
Outbound call centers are designed to reach out to customers or prospects to provide information on a new product or service, follow up on recent purchase, or remind your customers of an upcoming appointment.
January 09, 2020
Outbound Contact Center Manager in Syracuse, NY
Automated management of outbound calling campaigns provides a powerful tool for streamlining those critical, high volume business processes.
December 19, 2019
Outbound Contact Center Manager in Racine, WI
Skills-based routing and reporting of inbound and outbound phone, email, and web chat.
December 30, 2019