Outbound Contact Center Manager jobs in Rogers, AR

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Specialist (FT)
  • Wal-mart - Sam'sClub.
  • Bentonville, AR FULL_TIME
  • What you'll do:
    • Supports assigned business areas in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
    • Provides administrative support by assisting management with training other team members; supporting special projects involving research and review of data; establishing agendas and creating information packets for customer meetings; researching the impact of process changes and communicating changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
    • Supports quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicating to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
    • Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
    • Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
    • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
    • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

    Shift Schedule:
    • 7:00 AM to 3:30 PM CDT

    Preferred Qualifications:
    • Departmental Payroll.
    • Information Systems.
    • Finance/Accounting.
    • Bachelor's Mathematics.
    • Bachelor's Finance / Accounting.
    • Bachelor's of Information Technology.
    • Bachelor's of Computer Programming.
    • Business Management or Administration.
    • Bilingual would be an excellent plus.

    Minimum Qualifications:
    • Experience in contact center.
    • Experience Microsoft Office.
    • Bentonville or 50 miles away / flexibility to work onsite when required.

    About Walmart
    At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability - and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

    Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.
  • 9 Days Ago

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Contract Nurse - LPN $35/hr 6 Week Contact
  • Springdale Health And Rehabilitation Center
  • Springdale, AR CONTRACTOR
  • Our facility is hiring a limited number of Contract Nurses - LPN to assist with covering open shifts. As a Contract Licensed Practical Nurse with our facility, you may perform a variety of duties that...
  • 4 Days Ago

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Center Manager
  • Hopebridge
  • Rogers, AR FULL_TIME
  • We are looking for a full-time, center-based Center Manager to lead a passionate and energetic team focused on transforming the lives of children diagnosed with autism. In this role, you will manage a...
  • 10 Days Ago

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Service Desk Agent
  • Contact Government Services, LLC
  • Fayetteville, AR FULL_TIME
  • Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the cal...
  • 3 Days Ago

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Legal Assistant
  • Contact Government Services, LLC
  • Fayetteville, AR FULL_TIME
  • Legal Assistant Employment Type: Full Time, Mid-level Department: Legal As a CGS Legal Assistant, you will be responsible for performing administrative and organizational Litigation Support for the Un...
  • 3 Days Ago

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Data Entry Technician
  • Contact Government Services, LLC
  • Fayetteville, AR FULL_TIME
  • Data Entry Technician Employment Type: Full-Time, Mid-Level Department: Legal As a Data Entry Technician for CGS, you will maintain the database by entering and updating customer and account informati...
  • 3 Days Ago

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0 Outbound Contact Center Manager jobs found in Rogers, AR area

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Client Partner
  • Tredence Inc.
  • Bentonville, AR
  • About Tredence Tredence is a global analytics services and solutions company. Our capabilities range from Data Visualiza...
  • 3/28/2024 12:00:00 AM

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DFA SERVICE REPRESENTATIVE
  • Arkansas Government Job
  • Bentonville, AR
  • DFA SERVICE REPRESENTATIVE Date: Mar 21, 2024 Req ID: 38406 Location: Bentonville, AR, US, 72712 Category: DFA - REVENUE...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (Work Remotely)
  • karier.co
  • Fayetteville, AR
  • **Customer Service Representative (Work Remotely)** Safelite - Remote in Glendale, AZ 85318 Job details Job Type Part-ti...
  • 3/28/2024 12:00:00 AM

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Customer Service Team Member
  • karier.co
  • Fayetteville, AR
  • **Customer Service Team Member** The F.G.S.C. Group - Los Angeles, CA 90031 90031 Job details Salary $4,800 - $5,150 a m...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Zenwork
  • Fayetteville, AR
  • Role and Responsibilities This position requires exceptional customer service skills, attention to detail, committed wor...
  • 3/28/2024 12:00:00 AM

A
DFA SERVICE REPRESENTATIVE
  • Arkansas Government Job
  • Fayetteville, AR
  • DFA SERVICE REPRESENTATIVE Date: Mar 21, 2024 Req ID: 38407 Location: Fayetteville, AR, US, 72701 Category: DFA - REVENU...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist
  • Rollins, Inc.
  • Fayetteville, AR
  • ** Customer Service Specialist** **Job Category****:** Administrative **Requisition Number****:** CUSTO16193 Showing 1 l...
  • 3/27/2024 12:00:00 AM

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Logistics Customer Service Specialist
  • Transplace, Inc.
  • Rogers, AR
  • ** Logistics Customer Service Specialist** **Job Category****:** Supply Chain & Operations **Requisition Number****:** C...
  • 3/24/2024 12:00:00 AM

Rogers is located in Northwest Arkansas, United States, one of the fastest growing metro areas in the country. Rogers was the location of the first Walmart store, whose corporate headquarters is located in neighboring Bentonville. Rogers is a city in the Ozarks in Benton County. Daisy Outdoor Products, known for its air rifles, has both its headquarters and its Airgun Museum in Rogers. As of the 2010 census, the city had a population of 55,964. In 2017 the estimated population was 66,430, making it the sixth-most populous city in the state. Rogers is part of the Fayetteville-Springdale-Rogers ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$106,330 to $143,176
Rogers, Arkansas area prices
were up 1.2% from a year ago

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