Outbound Contact Center Manager jobs in Rockford, IL

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

B
Outbound Call Center Rep - Rockford, IL ..
  • Buildingstars
  • Rockford, IL FULL_TIME
  • Does this describe you: 1) You have a cheerful disposition and you love to talk; 2) you've been told "you oughta be in sales"; 3) you like a challenge; 4) you want to work-at-home? If so, you just found your perfect job!

    Buildingstars is hiring 10 full-time, remote customer service reps to make outbound business to business (B2B) phone calls to potential clients. Your goal is to build rapport with the client to get them to schedule sales appointments with our outside sales team. We provide you the software and the prospects and the training for you to be successful!

    Eligible States - While this is a remote position, you must live and work in Illinois to be considered for this position.  Your hourly rate will be $13.00/hour (plus bonus) until you reach 15 appointments.  Thereafter, your hourly rate will increase to $15.00/hour, plus bonus and commissions!

    Essential Duties Include:

    • Cold call prospects and past customers to generate interest
    • Schedule appointments for Outside Sales Teams
    • Document and track calls and interactions with potential customers
    • Email marketing material to interested customers
    • Attend and contribute to weekly virtual meetings with outside sales team

    Desired Skills and Experience:

    • High school diploma or GED
    • Prior experience with CRM software; Gmail and Google work products
    • Ability to manage intranet tabs simultaneously
    • 1 years of experience with outbound B2B sales/appointment setting in a call-center environment
    • Proven history of success in exceeding sales quotas

    WHAT'S IN IT FOR YOU?

    • Performance based opportunities for advancement
    • Solid hourly rate plus uncapped commission and incentives
    • NO evening, weekend or holiday work
    • Full Benefits: medical, dental, vision, life insurance, 401K and paid time off/holidays
    • Fast-paced, competitive, and fun environment
    • A team-oriented organization dedicated to providing you the training needed to excel

    Don’t miss out on this career changing opportunity!  We have been named a Top Workplaces for six years' running - 2018, 2019, 2020, 2021, 2022 and 2023!!!

  • 17 Days Ago

R
Universal Member Service Representative: Contact Center/ITM Agent
  • Rock Valley Credit Union
  • Machesney Park, IL FULL_TIME
  • Description As a Universal MSR in our contact center you are responsible for developing a robust relationship with each member, from servicing requests and resolving problems/errors to upselling or cr...
  • 1 Month Ago

V
Assistant Service Center Manager
  • Valvoline Inc.
  • Rockford, IL FULL_TIME
  • Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that prote...
  • 13 Days Ago

V
Assistant Service Center Manager
  • Valvoline Inc.
  • Machesney Park, IL FULL_TIME
  • Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that prote...
  • 19 Days Ago

V
Service Center Manager
  • Valvoline Inc.
  • Machesney Park, IL FULL_TIME
  • Geared for the Driven At Ivy Lane Corp, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protec...
  • 19 Days Ago

G
Automotive Center Manager
  • Grease Monkey #140
  • Sycamore, IL FULL_TIME
  • Company OverviewGrease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest indepe...
  • Just Posted

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Outbound Contact Center Manager jobs found in Rockford, IL area

H
Patient Services Representative
  • Hauser-Ross Eye Institute
  • Sycamore, IL
  • Overview: wwwhauserrrosss.com We are searching for a Patient Services Representative to join our team in Sycamore, Illin...
  • 4/23/2024 12:00:00 AM

M
Call Center Representative - Work From Home>
  • MedMetrix
  • Freeport, IL
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/23/2024 12:00:00 AM

P
Customer Services Representative (Remote Position)
  • Pete's Collision Center
  • Rockford, IL
  • Pete's Collision Center - We are seeking a Call Center Representatives are responsible for speaking with potential custo...
  • 4/22/2024 12:00:00 AM

D
Customer Service Representative (Part-Time)
  • Dayton Freight
  • Rockford, IL
  • Overview: Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professio...
  • 4/22/2024 12:00:00 AM

A
CUSTOMER SERVICE REPRESENTATIVE
  • American Aluminum Extrusion Company
  • Roscoe, IL
  • Job Description Job Description American Aluminum Extrusion is recruiting for our next phase of company growth. We invit...
  • 4/21/2024 12:00:00 AM

B
Customer Relations Professional
  • Byrne Electrical Specialists, Inc.
  • Rockford, IL
  • ** Customer Relations Professional** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01332 Showi...
  • 4/20/2024 12:00:00 AM

S
Customer Care Representative
  • Spherion
  • Cherry Valley, IL
  • Spherion is looking to hire a Customer Care Representative for a local, reputable company in Cherry Valley, IL. The Cust...
  • 4/20/2024 12:00:00 AM

W
Greeter
  • Walmart
  • Roscoe, IL
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/19/2024 12:00:00 AM

Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$115,039 to $154,907
Rockford, Illinois area prices
were up 1.3% from a year ago

Outbound Contact Center Manager in Ventura, CA
With an advanced solution for outbound communications, organizations can grow and strengthen their customer relationships and uncover new sales opportunities – turning every customer conversation into a fruitful one.
December 27, 2019
Outbound Contact Center Manager in Fargo, ND
The Cisco Outbound Option application, with its combination of outbound dialing modes, enables call centers to manage outbound calls.
January 18, 2020
Outbound Contact Center Manager in Anchorage, AK
From now on, we offer all Autom8 Connect customers a dedicated Customer Success Manager for their first month.
January 05, 2020