Outbound Contact Center Manager jobs in Plymouth, MA

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Supervisor
  • EO of Labor & Work Dvlpmnt
  • Brockton, MA FULL_TIME
  • The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.

    The Contact Center Supervisor is the first line expert in the areas of State and Federal Unemployment (UI) laws, rules, regulations, policies, and procedures for the filing of claims for unemployment insurance benefits. The Contact Center Supervisor provides technical assistance and training to staff on all aspects of the claims taking process thereby ensuring that staff have an adequate and current understanding of laws, regulations, policies, and procedures. The Contact Center Supervisor evaluates work product through the review of automated data, the monitoring of phone calls for quality control, and the review of written determinations and calculations of wages and benefits.

    The Contact Center Supervisor coordinates and monitors assigned program activities; reviews and analyzes data concerning agency progress; provides technical assistance and advice to agency personnel and others; responds to inquiries; maintains liaisons with various agencies; oversees a team of front-line staff and performs related work as required.

    The Contact Center Supervisor directly supervises staff responsible for interviewing customers requesting UI services to obtain, record and input data required to determine eligibility for programs and services; determine eligibility for benefits in disputed claims after gathering necessary information, and issue timely notices of such determinations. The Supervisor will conduct performance evaluations on staff and work with individual staff on increasing content, knowledge, and skill.

    Preferred Qualifications:

    • Knowledge of MGL Chapter 151A
    • In depth knowledge of the UI Contact Center environment and the process for taking, filing and adjudicating customer unemployment claims
    • Ability to effectively manage and supervise a team
    • Ability to motivate and lead staff in the accomplishment of agency priorities and goals

    SALARY PLACEMENT IS DETERMINED BY YEARS OF EXPERIENCE AND EDUCATION DIRECTLY RELATED TO THE POSITION AND THE HUMAN RESOURCES DIVISION’S RECRUITING GUIDELINES. IN THE CASE OF A PROMOTIONAL OPPORTUNITY, THE SALARY PROVISIONS OF THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT WILL BE UTILIZED FOR PLACEMENT WITHIN THE SALARY RANGE.


    Qualifications
    First consideration will be given to those applicants that apply within the first 14 days.

    MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

    Substitutions:
    I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

    II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

    III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

    • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

    NOTE: No substitutions will be permitted for the required (B) experience.

    Comprehensive Benefits

    When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

    Want the specifics? Explore our Employee Benefits and Rewards!


    An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

    The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

    Official Title: Program Coordinator III
    Primary Location: United States-Massachusetts-Brockton - 226 Main Street
    Job: Administrative Services
    Agency: Department of Workforce Development
    Schedule: Full-time
    Shift: Day
    Job Posting: Jan 4, 2024, 12:10:27 PM
    Number of Openings: 1
    Salary: 73,566.74 - 107,580.72 Yearly
    If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Dennis Johnson - 6176265111
    Bargaining Unit: 06-NAGE - Professional Admin.
    Confidential: No
    Potentially Eligible for a Hybrid Work Schedule: No
  • 22 Days Ago

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Contact Center Rep
  • SCU Credit Union
  • Sharon, MA FULL_TIME
  • DescriptionSCU Credit Union has a mission to positively impact the financial well-being of our members by providing access to a wide range of products and services; to support the diverse communities ...
  • 1 Month Ago

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Contact Center Representative
  • SCU Credit Union
  • Sharon, MA FULL_TIME
  • DescriptionSCU Credit Union has a mission to positively impact the financial well-being of our members by providing access to a wide range of products and services; to support the diverse communities ...
  • 1 Month Ago

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Outbound Call Center Representative
  • Impact Solutions Inc
  • Bridgewater, MA FULL_TIME
  • We have been engaged to find an Outbound Call Center Representative with a passion for making cold calls and a hunting mindset for net new sales. You will proactively carry out the sales process to va...
  • 23 Days Ago

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Store Manager
  • Garage clothing-Store manager-Southshore-...
  • Braintree, MA FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 20 Days Ago

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Center Manager
  • Hueman PE Talent Solutions
  • Hanover, MA FULL_TIME
  • EWC Growth is hiring a Center/General Manager as a full time permanent role in Hanover, MA. Job Title: Center Manager Reports To: Area Manager or District Manager Status: Salaried Exempt Base salary: ...
  • 20 Days Ago

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0 Outbound Contact Center Manager jobs found in Plymouth, MA area

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Customer Experience Leader - Contract
  • Indigo Books & Music Inc.
  • Pembroke, MA
  • **Customer Experience Leader - Contract** **Part-time | Pembroke, ON** **Company Description** ***Current Indigo employe...
  • 3/28/2024 12:00:00 AM

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Call Center Representative
  • Anchor Advisory Services Corporation
  • Plymouth, MA
  • Job Description Job Description Brief Overview At Anchor Advisory Services we partner with sales professionals across th...
  • 3/27/2024 12:00:00 AM

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Medical Call Center Supervisor
  • FENWAY HEALTH
  • Boston, MA
  • Job Type Full-time Description Under the supervision of the Medical Call Center Manager, the Medical Call Center Supervi...
  • 3/27/2024 12:00:00 AM

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Patient Coordinator (Per-Diem)
  • South Shore Health
  • East Weymouth, MA
  • If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Nu...
  • 3/27/2024 12:00:00 AM

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Patient Services Coordinator-LPN Home Health Full Time
  • CenterWell Home Health
  • Sandwich, MA
  • Become a part of our caring community and help us put health first The Patient Services Coordinator-LPN is directly resp...
  • 3/26/2024 12:00:00 AM

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Inside Customer Service Representative
  • FastSigns
  • Hanover, MA
  • FASTSIGNS #311401 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid...
  • 3/24/2024 12:00:00 AM

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Sea Logistics Customer Care Specialist
  • Kuehne + Nagel
  • Rockland, MA
  • Sea Logistics Customer Care Specialist |United States | US2037324 Would you like to launch your career with one of the m...
  • 3/24/2024 12:00:00 AM

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Support Lead Part Time
  • Five Below
  • Brockton, MA
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/24/2024 12:00:00 AM

The latitude of Plymouth is 41.95833 and its longitude is −70.66778. According to the United States Census Bureau, the town has a total area of 134.0 sq mi (347 km2), of which 96.5 sq mi (250 km2) is land, and 37.5 sq mi (97 km2) (28%) is water. With the largest land area of any municipality in Massachusetts, Plymouth consists of several neighborhoods and geographical sections. Larger localities in the town include Plymouth Center, North, West and South Plymouth, Manomet, Cedarville, and Saquish Neck. Plymouth makes up the entire western shore of Cape Cod Bay. It is bordered on land by Bourne ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$126,871 to $170,834
Plymouth, Massachusetts area prices
were up 1.6% from a year ago

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