Outbound Contact Center Manager jobs in Orem, UT

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact center specialist
  • USU Credit Union
  • Orem, UT FULL_TIME
  • Full-time (40 Hours)

    WHO WE ARE

    Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho.

    Our employees earn a guaranteed base wage, annual bonus and a generous incentive / commission schedule. We provide outstanding benefits, including :

    • Medical insurance (we pay 100% of your deductible!)
    • Dental insurance (we pay 100% of your premium!)
    • Paid time-off (we pay you to take 34 days off!)
    • Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
    • Retirement (we pay 100% of your pension and match your 401K!)
    • And many, many more

    If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!

    WHAT WE LOOK FOR

    Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people!

    Key Competencies

    • Strong ability to think critically and solve problems.
    • Timely and meticulous attention to verbal and written communication.
    • Devotion to earning and maintaining member trust.
    • Attentiveness to professionalism in appearance and action.

    WHAT YOU CAN EXPECT

    Our Contact Center Specialists eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.

    Location, Schedule Availability & Salary Information

    • Orem, Utah
    • Monday through Friday 8 : 00 AM 8 : 00 PM
    • Rotating Saturdays 8 : 45 AM 4 : 00 PM
    • Full-time, 40 hours per week

    Essential Duties & Responsibilities

    • Cultivate and effectively manage long-term, trusting relationships.
    • Assist members over the phone with their account needs.
    • Process transactions.
    • Pair corresponding credit union products and services with members’ financial needs.
    • Provide consistent member follow-up.
    • Comply with all regulations as required by law.
    • Actively participate in continuing education related to credit union career development.

    Experience, Education & Certification

    • High school diploma required
    • Prior retail or consumer lending experience is preferred.
    • Last updated : 2024-03-23

  • 3 Days Ago

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Contact Center Associate
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people. Contact Center Associate...
  • 11 Days Ago

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Contact Center Agent
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Contact Center AgentOnsite - Lehi, UT Are you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that p...
  • 18 Days Ago

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Contact Center Supervisor
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Contact Center SupervisorLocation: Lehi, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a...
  • Just Posted

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Contact Center Supervisor
  • Serenity Healthcare
  • Provo, UT FULL_TIME
  • Contact Center SupervisorLocation: Provo, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of ...
  • Just Posted

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Center Manager
  • ABS Kids
  • Orem, UT FULL_TIME
  • ABS Kids is looking for a Center Manager to support the ABA Therapy center space. Our Applied Behavior Analysis (ABA) therapy centers support intensive therapy for children with Autism Spectrum Disord...
  • 21 Days Ago

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0 Outbound Contact Center Manager jobs found in Orem, UT area

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Customer Service Agent - Software
  • Business Credentialing Services, Inc.
  • Provo, UT
  • **Customer Service Agent - Software** at BCS Careers Provo, Utah, United States **Salary:** up to $26 an hour **Call Cen...
  • 3/27/2024 12:00:00 AM

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Echo Customer Service Representative-Cardio-Full Time
  • Revere Health
  • Provo, UT
  • **Echo Customer Service Representative-Cardio-Full Time** Cardiology_Provo: 01-1050 Provo, Utah Minimum Experience **Ent...
  • 3/27/2024 12:00:00 AM

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Customer Service Agent
  • Business Credentialing Services, Inc.
  • Provo, UT
  • **Customer Service Agent** at BCS Careers Provo, Utah, United States **Salary:** up to $26 an hour **Call Center positio...
  • 3/27/2024 12:00:00 AM

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Customer Support Representative
  • Cycle Company, LLC
  • Lehi, UT
  • Serial 1 Cycle Company LLC | Full time **Customer Support Representative** Lehi, United States | Posted on 12/16/2021 {{...
  • 3/27/2024 12:00:00 AM

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Clinical Service Representative
  • Nature's Sunshine Products
  • Lehi, UT
  • Job Description Job Description NSP Professional MISSION: We are a team of innovative, following-gen collaborators dedic...
  • 3/26/2024 12:00:00 AM

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MyWebsite Customer Service Representative
  • IONOS Inc.
  • Provo, UT
  • * Customer Service * Provo, UT, USA * Base + Commission * Full Time *Benefits Eligible* * Do **YOU** * Do **YOU** * Do *...
  • 3/25/2024 12:00:00 AM

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Clinical Service Representative
  • Nature's Sunshine Products
  • Lehi, UT
  • NSP Professional MISSION: We are a team of innovative, following-gen collaborators dedicated to promoting prosperity and...
  • 3/25/2024 12:00:00 AM

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Senior Customer Service Representative
  • VidAngel
  • Lehi, UT
  • Job Description Job Description About The Role We are experiencing massive growth as a company, but there’s a staggering...
  • 3/25/2024 12:00:00 AM

Orem is a city in Utah County, Utah, United States, in the northern part of the state. It is adjacent to Provo, Lindon, and Vineyard and is about 45 miles (72 km) south of Salt Lake City. Orem is one of the principal cities of the Provo-Orem, Utah Metropolitan Statistical Area, which includes all of Utah and Juab counties. The population was 84,324 at the 2000 census, while the 2010 population was 88,328 making it the fifth-largest city in Utah. Utah Valley University is located in Orem. The Orem Owlz of the minor league baseball Pioneer League play their home games at the college. Orem uses ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$107,961 to $145,372
Orem, Utah area prices
were up 2.3% from a year ago

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