Outbound Contact Center Manager jobs in Oregon City, OR

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

K
Contact Center Manager
  • Kaiser Permanente
  • Hillsboro, OR FULL_TIME
  • Job Summary:

    Serves as the strategic, operational and administrative leader for assigned lines of business in a highly specialized Contact Center environment. Develop and maintain efficient ongoing operations of the Contact Centers which include fiscal and operational efficiency, standardization of operational policies and procedures, leading workgroups to actualize organizational and strategic goals, ensuring patient, provider, and employee satisfaction, training and development of department supervisors, managing staff, and fostering a member centric culture which supports our mission.

    Essential Responsibilities:


    • Accountable for role modeling principles defined by the Care Experience Standards, the KP Mission and any specific department/organizational initiatives. Fosters a culture of accountability to actualize organizational and strategic goals. Link performance expectations of assigned lines of business to the Regions strategic goals. Motivate staff to meet or exceed all program and department goals. Research and apply internal and external best practices. Ensure employee safety and quality of care and services. Support the Labor Management Partnership. Provide leadership and monitoring of operational initiatives that support the mission and values of the Region. Fosters a member centric culture by facilitating customer service excellence. Enable staff to achieve results by providing information, encouragement and discretionary authority. In collaboration with Health Plan, NW Permanente, and Labor, identify and implement initiatives to improve patient access and appointing. Provides leadership through direct and indirect reports to assure member focused high quality, accessible, cost effective care, including, scheduling, evaluation, coaching, rewards/recognition, discipline, and staff accountabilities. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
    • Ensures operational and performance standards are met for assigned lines of business. Plans, develops, implements, and evaluates department strategies, programs, and policies in partnership with Health Plan and NW Permanente Business Partners and Labor that support business initiatives and strategies, ensures consistent program interpretation and application, establishes and sustains strategic relationships with key stakeholders, and ensures service level agreements are met. Responsible for analyzing and reporting on successes against metrics. Responsible for contact center operations to achieve business and organizational strategic objectives. Develops and implements business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
    • Coordinate and manage staff: Hires staff for service excellence and technical expertise. Trains and requires staff to meet full job descriptions. Fosters a positive work environment. Work collaboratively with Labor.
    • Run a fiscally efficient operation by ensuring spending within the budget allocation. Monitors and controls expenditures and provides input and direction to the budget planning process demonstrating comprehensive financial acumen. Responsible for coordination and management of facilities issues onsite with internal and external vendors. Maintain building and equipment. Meet regional and federal compliance standards.

    Basic Qualifications:

    Experience

    • Minimum five (5) years of customer service experience in a contact center.
    • Minimum four (4) years of progressive supervisory and/or management experience.

    Education

    • Bachelors degree in Healthcare, Business Administration, Public Administration OR four (4) years of experience in a directly related field.
    • High School Diploma or General Education Development (GED) required.

    License, Certification, Registration

    • N/A

    Additional Requirements:

    • Ability to analyze, integrate and use quantitative data to make informed decisions to achieve expected outcomes.
    • Ability to lead in a culturally diverse environment and promote culturally competent care.
    • Excellent communication skills, including mediation and public speaking skills with the ability to communicate effectively in written and spoken English.
    • Ability to attend to details, prioritize and complete multiple tasks independently in a fast-paced environment and following agreed upon timeline.
    • Excellence in customer service, service recovery and complaint resolution skills.Strong organizational, communication, human resource and interpersonal skills, with a team-based approach to leadership.

    Preferred Qualifications:

    • Minimum five (5) years of customer service experience in a contact center in care delivery or health plan setting preferred.
    • Minimum four (4) years of work related experience in dental or clinical care setting.
    • Thorough knowledge of contact center environment.
    • Working knowledge of labor/contractual agreements.


    Notes:


    • 1 day a week on-site at TRC.

    PrimaryLocation : Oregon,Hillsboro,Tanasbourne Regional Contact Center
    HoursPerWeek : 40
    Shift : Day
    Workdays : Mon, Tue, Wed, Thu, Fri
    WorkingHoursStart : 08:00 AM
    WorkingHoursEnd : 05:00 PM
    Job Schedule : Full-time
    Job Type : Standard
    Employee Status : Regular
    Employee Group/Union Affiliation : NUE-NW-01|NUE|Non Union Employee
    Job Level : Manager with Direct Reports
    Job Category : Customer Services
    Department : St Vincent - Appt-Supprt Svcs Clinic - 1008
    Travel : No
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
  • 3 Days Ago

R
Contact Center Member Advisor I
  • Red Canoe Credit Union
  • Longview, WA FULL_TIME
  • Red Canoe Credit Union hires passionate, knowledgeable, and dependable individuals who are committed to making a difference. As a not-for-profit financial institution owned by our members, we believe ...
  • 15 Days Ago

C
General Manager
  • Collision General Manager
  • Beaverton, OR FULL_TIME
  • Responsibilities: Actively lead center level performance though: key metrics, quality, individual skill levels and culture Communicate and manage the change process Stay abreast of current vehicle rep...
  • 10 Days Ago

C
General Manager
  • Collision General Manager
  • Portland, OR FULL_TIME
  • ** This position offers bonus potential of up to half the annual salary** Responsibilities: Actively lead center level performance though: key metrics, quality, individual skill levels and culture Com...
  • 28 Days Ago

E
Center Manager
  • European Wax
  • Vancouver, WA FULL_TIME
  • Center Manager Job Description Title: Center Manager Reports To: District Operations Manager Supervises: Guest Service Associates and Wax Associates Full Benefits: Available after 90 days with qualify...
  • 1 Month Ago

H
Outbound - Selector
  • harvestsherwood
  • Portland, OR FULL_TIME
  • Job Purpose As a Selector at Harvest-Sherwood Food Distributors your primary job responsibilities will be reading order labels and picking orders assigned to you by your supervisor. The job requires y...
  • 18 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Outbound Contact Center Manager jobs found in Oregon City, OR area

S
Contact Center Manager (Remote)
  • StanCorp Financial Group, Inc.
  • Portland, OR
  • At The Standard, you'll join a team focused on putting our customers first. Our continued success is driven by a high-pe...
  • 3/29/2024 12:00:00 AM

P
Entry-Level Customer Care Representative
  • Pacific Office Automation
  • Portland, OR
  • Job Description Job Description Pacific Office Automation is one of the largest independently-owned document imaging and...
  • 3/29/2024 12:00:00 AM

K
Patient Access Representative I
  • Kaiser Permanente
  • Clackamas, OR
  • Description: Job Summary: The Patient Access Representative I is a unique role within the Kaiser Permanente Health Syste...
  • 3/28/2024 12:00:00 AM

K
Customer Service Representative - Apply Today, Start ASAP!
  • karier.co
  • Lake Oswego, OR
  • **Customer Service Representative - Apply Today, Start ASAP!** DialAmerica - Ocala, FL 34474 Job details Salary $10 - $1...
  • 3/28/2024 12:00:00 AM

Q
Customer Service Representative
  • Quipt Home Medical
  • Clackamas, OR
  • Job Description Job Description Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory ...
  • 3/27/2024 12:00:00 AM

N
Member Service Representative / Relationship Officer
  • NWCUA
  • Lake Oswego, OR
  • **Member Service Representative / Relationship Officer** **Jobs** **CONNECT WITH US** **** Specialist, Digital Marketing...
  • 3/26/2024 12:00:00 AM

C
Human Services Supervisor (Rental Assistance)
  • Clackamas County, OR
  • Oregon City, OR
  • CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spiri...
  • 3/25/2024 12:00:00 AM

C
Personal Care Specialist (12-month contract)
  • Cencora
  • Oregon City, OR
  • Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthi...
  • 3/11/2024 12:00:00 AM

The town is divided into upper and lower areas. The lower area is on a bench next to the Willamette River. The upper area is atop a bluff composed of Canemah basalt, which flowed about 2.5 million years ago from a vent 7.5 miles (12 km) to the southeast in the Boring Lava Field. For many years, Indian trails connected the two levels, but stairs were built in the 19th century. In 1915 the town built the water-powered Oregon City Municipal Elevator to connect the two parts, which was converted to electricity in the 1920s. In 1952, a new electric elevator was constructed with the specification th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$121,852 to $164,077
Oregon City, Oregon area prices
were up 3.9% from a year ago

Outbound Contact Center Manager in Ventura, CA
With an advanced solution for outbound communications, organizations can grow and strengthen their customer relationships and uncover new sales opportunities – turning every customer conversation into a fruitful one.
December 27, 2019
Outbound Contact Center Manager in Fargo, ND
The Cisco Outbound Option application, with its combination of outbound dialing modes, enables call centers to manage outbound calls.
January 18, 2020
Outbound Contact Center Manager in Anchorage, AK
From now on, we offer all Autom8 Connect customers a dedicated Customer Success Manager for their first month.
January 05, 2020