Outbound Contact Center Manager jobs in Ogden, UT
Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Manager jobs
- USU Credit Union
-
Logan, UT
FULL_TIME
-
Part-time (25 Hours)
WHO WE ARE
Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho.
Our employees earn a guaranteed base wage, annual bonus and a generous incentive / commission schedule. We provide outstanding benefits, including :
- Paid time-off (we pay you to take 22 days off!)
- Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
- Retirement (we pay 100% of your pension and match your 401K!)
- And many, many more
If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!
WHAT WE LOOK FOR
Key Competencies
- Strong ability to think critically and solve problems.
- Timely and meticulous attention to verbal and written communication.
- Devotion to earning and maintaining member trust.
- Attentiveness to professionalism in appearance and action.
WHAT YOU CAN EXPECT
Our Contact Center Specialists eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.
Location, Schedule Availability & Salary Information
- Logan, Utah
- Flexible schedule Monday through Friday 8 : 00 AM 8 : 00 PM
- Rotating Saturdays 8 : 45 AM 4 : 00 PM
- Part-time, 25 hours per week
- $15.00 per hour, based on experience and performance Bonus Incentive
Essential Duties & Responsibilities
- Cultivate and effectively manage long-term, trusting relationships.
- Assist members over the phone with their account needs.
- Process transactions.
- Pair corresponding credit union products and services with members’ financial needs.
- Provide consistent member follow-up.
- Comply with all regulations as required by law.
- Actively participate in continuing education related to credit union career development.
Experience, Education & Certification
- High school diploma required
- Prior retail or consumer lending experience is preferred.
Last updated : 2024-04-23
- Just Posted
- Goldenwest Credit Union
-
Logan, UT
PART_TIME
- WHO WE AREGoldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual...
- 1 Day Ago
- Young Used Center
-
Ogden, UT
FULL_TIME
- Job Description Join the Young Used Center Team as an Outbound Call Specialist! At the Young Used Center, we pride ourselves on providing high-quality pre-owned vehicles to our customers. Our commitme...
- 15 Days Ago
- America First Credit Union
-
Roy, UT
OTHER
- ScheduleMon – Sat Flex Overview Pay Range: $14.50-$17.00 per hour Full-Time Flexable schedule:2 closing shifts a week 1 Saturday per 2 week period In-person training; Remote position AFTER training Th...
- 5 Days Ago
- Management & Training Corporation
-
Clearfield, UT
FULL_TIME
- Overview Pay: $DOE annually Work with a purpose! Begin a career as part of our team of instructors, utilizing your skills and abilities to change the life of a Job Corps student. Facility name: Clearf...
- 8 Days Ago
- GREASE MONKEY INTERNATIONAL
-
Clinton, UT
OTHER
- Job Details Job Location: Grease Monkey 796 - Clinton, UT Position Type: Full Time Salary Range: Undisclosed Job Category: Retail DescriptionWere seeking an exceptional Center Manager for our GMI serv...
- 13 Days Ago
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Outbound Contact Center Manager jobs found in Ogden, UT area
- Biotron Laboratories, Inc.
-
Ogden, UT
- Job Description Job Description Position Summary This position is an integral part of the sales team and responsible for...
- 4/26/2024 12:00:00 AM
- Brunel
-
Ogden, UT
- Our client is at the forefront of pioneering sustainable energy solutions that redefine the energy landscape. The Field ...
- 4/24/2024 12:00:00 AM
- Fidelity Investments
-
Ogden, UT
- Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
- 4/24/2024 12:00:00 AM
- Fidelity Investments
-
Ogden, UT
- Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
- 4/23/2024 12:00:00 AM
- Fidelity Investments
-
Ogden, UT
- Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
- 4/23/2024 12:00:00 AM
- Fidelity Investments
-
Ogden, UT
- Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
- 4/23/2024 12:00:00 AM
- Internal Revenue Service
-
Ogden, UT
- Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
- 4/22/2024 12:00:00 AM
- Fidelity Investments
-
Ogden, UT
- Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
- 4/22/2024 12:00:00 AM
About Ogden, Utah
were up 2.3% from a year ago