Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
COMMUNITY CENTER MANAGER
ABOUT THE POSITION
Community Center Manager(CCM) is responsible for completing organizational and management tasks that support a variety of projects, meetings and events in the Korean Community Center space. We are looking for a dynamic individual who loves organizing logistics, troubleshooting and interacting with a diverse population. CCM will play an important role in improving the reputation of the agency by enabling program and management staff to focus on the contents of events instead of worrying about the preparation and by enhancing the participants’ experience with the agency.
ONSITE EVENT COORDINATION:
OUTREACH SUPPORT:
OFFICE MANAGEMENT
REQUIREMENT AND SKILLS
COMPENSATION
Application
Interested candidates should send a cover letter, resume, and 3 references to junelee@kcceb.org. Please include the position title in the subject line of your e-mail application.
About Korean Community Center of the East Bay
Since 1977, Korean Community Center of the East Bay (KCCEB) has been uniquely positioned to serve the Asian community in the Bay Area. After the 1965 Immigration Act which allowed for an influx of immigrants from Asia, KCCEB was one of five Bay Area organizations developed in the 1970s to support the resettlement and community health of Asian immigrants and refugees. KCCEB has evolved into a unique entry point for Korean and other immigrant and undocumented children, youth, adults, families, and seniors who have nowhere else to turn to for their essential support, including health access, social and legal counseling and case management, mental health, tobacco cessation education, and intimate partner violence support.
The Programs
KCCEB comprises three divisions namely the Community Wellness Program, the Community Health Access Program, and the Immigration Integration Program. The Community Wellness Program addresses the mental health and substance use prevention needs of Asians and Pacific Islanders in North and Central Alameda County, with a focus on monolingual low-income communities. The program raises mental health awareness, reduces mental health stigma with attention to a practice towards holistic healing and culturally-responsive trauma-informed services. The Immigration Integration Program creates access to legally authorized no-to low-cost immigration services that are needed for immigrants to transition into American life and become engaged members of society. The Community Health Access Program creates access to affordable health care and social services including healthcare enrollment and literacy education, social service support, case management and health promotion to seniors, a Korean language information and referral service, and community capacity building through the development of health advocates.
Job Type: Full-time
Pay: $66,560.00 - $70,720.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: Hybrid remote in San Leandro, CA 94577
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