Outbound Contact Center Manager jobs in Novi, MI

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Customer Advocate
  • Victory Automotive Group Customer Contact Center
  • Canton, MI FULL_TIME
  • Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023!

    Contact Center Customer Advocate

    Victory Automotive Group is family owned and operated, since 1997, Victory Automotive Group has more than fifty dealerships across the United States. We provide outstanding opportunities for all employees, customers, surrounding communities, and each automobile manufacturer that we represent. Our continued commitment is to improve our dealership experience, and services to satisfy our customers’ needs during every interaction. We consistently provide a pleasant, informative, and professional customer experience. We are seeking motivated individuals with a passion for assisting customers. Contact Center interactions will be via phone (inbound and/or outbound calls), email, and/or text message.


    Responsibilities

    • Able to manage both inbound and outbound customer calls regarding scheduling service appointments and addressing other vehicle service inquiries
    • Provide world class customer service by treating our customers as family
    • Proactively provide constructive feedback to team members to improve our services and create a better overall customer experience
    • Assist with basic questions regarding various aspects of automotive sales and service
    • Maintain accurate and updated notes in our customer relationship management tracking system
    • Maintain productivity and performance standards set forth
    • Maintain exemplary attendance and adherence to schedule
    • Able and willing to assist in all areas of the business, including sales, service and other requests as needed
    • Maintain high moral and ethical standards and conduct yourself with honesty and integrity
    • Perform all other duties as assigned



    Job Requirements:


    Requirements

    • High school diploma or GED preferred. Post/secondary high school education or training is an added benefit
    • Customer Service and/or Call Center experience required
    • Excellent oral and written communication skills required
    • Working knowledge of Microsoft Office suite – with a focus on MS Excel
    • Working knowledge of the automotive industry and automotive related terminology preferred
    • Excellent decision-making and critical thinking skills
    • Outstanding organizational and time management skills, placing strong emphasis on attention to detail
    • Dependable
    • Self-motivated
    • Create positive and meaningful connections with customers using empathy and professional language, via telephone and/or email
    • Ability to work as a team or individually to help drive departmental results
    • Must be adaptable and flexible within a continuously changing environment
    • Pre-employment background check and drug screening required for hire
    • Comply with Victory Automotive Group dress code policy

    Compensation/Benefits

    • Competitive pay based on experience
    • Medical benefits
    • Paid vacation
    • Holidays
    • Non-smoking workplace
    • Drug free workplace
    • Direct deposit
    • 401(k) with company match

    The above statements describe the general nature and level of the work performed by associates assigned to this position. This is not an exhaustive list of all duties and responsibilities. Victory Automotive Group management reserves the right to amend and change responsibilities to meet business and organizational needs as deemed necessary.

    Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

    APPLY NOW!

  • 4 Days Ago

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Contact Center Supervisor
  • Victory Automotive Group Customer Contact Center
  • Ann Arbor, MI FULL_TIME
  • JOB DESCRIPTION: Victory Automotive Group is seeking a dedicated, supportive Contact Center Supervisor for our Corporate Contact Center. Our ideal candidate pays close attention to detail, uses critic...
  • 18 Days Ago

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Inside Sales Assistant
  • Outbound Technologies / Actemium Detroit
  • Hudson, MI FULL_TIME
  • Position: Inside Sales AssistantJob Description:The Inside Sales Assistant is an on-site, entry level, part-time position to learn about sales engineering, prospecting, and relationship building at a ...
  • 20 Days Ago

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Contact center supervisor
  • Victory Automotive Group
  • Ann Arbor, MI FULL_TIME
  • Job Description : JOB DESCRIPTION : JOB DESCRIPTION : Victory Automotive Group is seeking a dedicated, supportive Contact Center Supervisor for our Corporate Contact Center. Our ideal candidate pays c...
  • 24 Days Ago

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Contact Center Technology Analyst
  • Lake Trust Credit Union
  • Brighton, MI FULL_TIME
  • Contact Center Technology Analyst Pay Range: Band B – MRP 5 Candidate will serve as a Member Experience AI Telephony expert in the contact center. The ideal candidate will ensure we are attentive to c...
  • 10 Days Ago

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Contact Center Representative
  • Victors Home Solutions
  • Canton, MI FULL_TIME
  • Love the job, but hate where you work? Not anymore! At Victors Home Solutions you’ll be surrounded and supported by dynamic, fun, engaged people! We’re not your average job - from nerf gun wars, to bo...
  • 2 Months Ago

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0 Outbound Contact Center Manager jobs found in Novi, MI area

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Scheduling Specialist- Full Time- Trinity Health, Mid-Atlantic
  • Trinity Health
  • Livonia, MI
  • Employment Type: Full timeShift: Description: Trinity Health Mid-Atlantic, is looking for an experienced Scheduling Spec...
  • 3/28/2024 12:00:00 AM

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Orthodontics Patient Coordinator
  • Great Expressions Dental Centers
  • Novi, MI
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 3/28/2024 12:00:00 AM

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Healthcare Customer Service Rep I PFS Remote
  • Trinity Health
  • Farmington, MI
  • Employment Type: Full timeShift: Day Shift Description: Job Description POSITION PURPOSE The Customer Service Representa...
  • 3/28/2024 12:00:00 AM

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Client Services Support Analyst
  • Member Driven Technologies
  • Farmington Hills, MI
  • Job Description Job Description POSITION LOCATION This position is eligible for a hybrid work arrangement. Currently 5 d...
  • 3/27/2024 12:00:00 AM

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Manager, Ford Drive Customer Care
  • Ford
  • Detroit, MI
  • Job Description Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardwa...
  • 3/27/2024 12:00:00 AM

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Medical Customer Service Rep
  • Associated Retinal Consultants PC
  • Novi, MI
  • **Medical Customer Service Rep** at Associated Retinal Consultants Novi, MI **Associated Retinal Consultants, P.C.** **J...
  • 3/26/2024 12:00:00 AM

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Retail Customer Solutions Agent
  • Level One Bank
  • Farmington, MI
  • ** Retail Customer Solutions Agent** **Job Category****:** Administrative Support **Requisition Number****:** RETAI00129...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Mustang Racing Technology Inc
  • Plymouth, MI
  • Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be the first...
  • 3/25/2024 12:00:00 AM

Novi (/ˈnoʊvaɪ/ NOVE-eye) is a city in Oakland County in the U.S. state of Michigan. As of the 2010 census, the population was 55,224, an increase over the 2000 census count of 47,386. The city is located approximately 25 miles (40 km) northwest of the center of Detroit, and about 8 miles (13 km) west of the western border of Detroit. It is about 25 miles (40 km) northeast of the center of Ann Arbor. The city is located within the boundaries of the survey township of Novi Township. The remaining unincorporated township is only a tiny fraction surrounded by the city. According to the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$120,595 to $162,384
Novi, Michigan area prices
were up 1.3% from a year ago

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