Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary: The Contact Center Representative is to contact consumers and advise of pending services, documentation, pending complaints and return call requests.
Call Center Representatives are required to make outbound calls.
The hours will be from
7:00 AM to 12:00 PM, Monday through Friday.
or
9:00 AM to 2:00 PM, Monday through Friday
Apply today or call 725.268.0742 for more information!
ENTRY LEVEL - No Experience is Necessary - Looking for true sales people that understand the art of closing deals! Hustlers ONLY
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 25 per week
Schedule:
Education:
Shift availability:
Ability to Relocate:
Work Location: In person
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