Outbound Contact Center Manager jobs in Norman, OK
Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Manager jobs
- Sira Consulting Inc
-
Oklahoma, OK
FULL_TIME
-
Please find below the JD for this requirement. We are looking for Avaya UC resource.
JD –
Should have 7 years of experience in managing Avaya Aura technology.
Handling CCT L2 / L3 / L4 tasks for Avaya Contact Center and Unified Technology.
Preparing RCA and handling P1/P2/P3/P4 issues.
Hands-on experience on Avaya Technologies like CM, SM, SMGR, SDM, ACR
Hands-on experience on Avaya CM gateways like G450, G430, G650 Media gateways.
Working understanding of Avaya Breeze, Avaya Contact Center
Avaya Aura Routing ,Avaya aura Implementations & Servicing.
Good understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, VRF, DNS, etc.
Good understanding PSTN concepts like, TFN, DID, ANI, etc.
Worked on routing Protocols Like SIP and H323, TCP,TLS
Worked on Avaya Voice implementation Solution .
Customer satisfaction approach.
Campus Voice Network Design and Integration.
Enterprise Avaya Voice Network Design and Implementation.
Understanding of design concepts.
Good Understanding of Cisco IPT like CUCM, CUC will be added advantage.
Working experience in Vendor, OEM will be an added advantage.
Avaya Certification
Job Type: Full-time
Pay: $39,771.80 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: On the road
- 27 Days Ago
- Hudson Management Services
-
Norman, OK
PART_TIME
- Outbound Call Rep: Part Time (Work from Home)Hudson Management Services is looking for talented and self-driven individuals to join our family of Work At Home Outbound Call Reps. You will be making di...
- 2 Months Ago
- MCI Military Recruitment
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 1 Month Ago
- MCI Jobs
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 1 Month Ago
- MCI Careers
-
Oklahoma, OK
TEMPORARY
- LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
- 1 Month Ago
- MCI Careers
-
Oklahoma, OK
FULL_TIME|PART_TIME
- LOCATIONRemote Work-at-Home JOB TYPEFull-Time & Part-Time PAY TYPESHourly Bonus SALARY$12.10 - $16.10 / hour BENEFITS & PERKSREMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medica...
- 15 Days Ago
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0 Outbound Contact Center Manager jobs found in Norman, OK area
- Healthcare Partners Investments, LLC
-
Oklahoma City, OK
- Description Position Summary: The Patient Access Representative is responsible for the complete and accurate registratio...
- 5/10/2024 12:00:00 AM
- Institutional Shareholder Services
-
Norman, OK
- Let's be #BrilliantTogether Index Client Service Associate ISS STOXX is hiring! We seek a passionate individual who has ...
- 5/9/2024 12:00:00 AM
- FIRST FIDELITY BANK
-
Norman, OK
- Job Details Job Location OK Norman Downtown - Norman, OK Position Type Full Time Travel Percentage None Job Shift M, T, ...
- 5/9/2024 12:00:00 AM
- ISS Corporate Solutions
-
Norman, OK
- Let's be #BrilliantTogether Index Client Service Associate ISS STOXX is hiring! We seek a passionate individual who has ...
- 5/9/2024 12:00:00 AM
- Guidepoint
-
Norman, OK
- [Administrative Assistant / Call Center / Remote] - Anywhere in U.S. / $50K per year / Medical, dental & vision / 401k m...
- 5/9/2024 12:00:00 AM
- LLR CONCEPTS INC
-
Moore, OK
- Job Description Job Description Are you ready to unleash your sales superpowers and take the business world by storm? Jo...
- 5/9/2024 12:00:00 AM
- Healthcare Partners Investments, LLC
-
Oklahoma City, OK
- Description The Patient Access Representative is responsible for the complete and accurate registration of all patients ...
- 5/9/2024 12:00:00 AM
- Camping World
-
Oklahoma City, OK
- It's fun to work in a company where people truly BELIEVE in what they are doing! _We're committed to bringing passion an...
- 5/8/2024 12:00:00 AM
About Norman, Oklahoma
were up 1.2% from a year ago