Outbound Contact Center Manager jobs in Norfolk, VA

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Export Contact Center Manager
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose

    To manage the daily activities of the Export Contact Center which handles all incoming phone and email communications from customers. The Manager also monitors performance and provides ongoing coaching / development to the Export Contact Center Representatives.

    Main Tasks

    • Ensures that Export Contact Center Representatives are motivated and have the necessary knowledge, skills and tools to perform their daily duties.
    • Drives accountability to CS associates as well as stakeholders in other departments which interface with CS.
    • Provide technical guidance and assistance to all employees in the department.
    • Acts as a second level internal and external escalation point for export issues.
    • Performs quality audits and provides feedback to employees in support of individual and department objectives.
    • Monitors daily activities of the department in line with goals set by the manager.
    • Conducts root cause analysis, generates corrective action plans, and identifies opportunities to streamline business processes.
    • Works with GSS counterparts to address process gaps in order to improve the quality of the export bookings and documentation.
    • Works in the process of the Export Contact Center team as needed during peak periods.
    • Provides backup support to the Export Support Services team.
    • Creates and maintains reports as required.
    • Other duties as assigned.

    Requirements:

    • Bachelor's degree (B. A.) from four-year college or university;
    • Two to four years related experience and/or training; or equivalent combination of education and experience.
    • Previous relevant industry knowledge.
    • Excellent interpersonal, communication, leadership, coaching, and analytical skills.

    Function:
    Global Customer Service

    Publish in Internal Career Page:
    No
  • 24 Days Ago

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Supervisor, Contact Center
  • Canon Info Technology Services
  • Chesapeake, VA OTHER
  • OverviewCanon ITS is searching for a Contact Center Supervisor to join our team of professionals. The right candidate will have exceptional customer service skills, strong leadership abilities, excell...
  • 21 Days Ago

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Supervisor, Contact Center
  • Canon Virginia, Inc
  • Chesapeake, VA FULL_TIME
  • Supervisor, Contact Center Location US-VA-Chesapeake Company Canon Info Technology Services Requisition ID 28787 Category Customer Service/Support Position Type Full-Time Overview Supervise contact ce...
  • 8 Days Ago

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Export Contact Center Rep
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 10 Days Ago

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Export Contact Center Representative
  • ZIM
  • Norfolk, VA FULL_TIME
  • Main Purpose of the Role: The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communicatio...
  • 1 Month Ago

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Contact Center Representative- 100% Remote
  • Tivly
  • Norfolk, VA FULL_TIME
  • DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
  • 1 Day Ago

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0 Outbound Contact Center Manager jobs found in Norfolk, VA area

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Part-Time Sales Agent $18 Hourly (Norfolk Call Center Weekends)
  • Life Protect 24/7
  • Norfolk, VA
  • Job Description Job Description Is your mission helping others? Are you passionate about sales? If this sounds like you,...
  • 3/28/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Portsmouth, VA
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative | VA | Portsmouth | 04 Feb 2022
  • CARSTAR Franchising, Inc.
  • Portsmouth, VA
  • **Customer Service Representative CARSTAR Advantage Collision Center, VA 23701** **JOB SUMMARY** The Customer Service Re...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative | VA | Portsmouth | 04 Mar 2022
  • CARSTAR Franchising, Inc.
  • Portsmouth, VA
  • **Customer Service Representative CARSTAR Advantage Collision Center, VA 23701** **JOB SUMMARY** The Customer Service Re...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative | VA | Portsmouth | 20 Nov 2021
  • CARSTAR Franchising, Inc.
  • Portsmouth, VA
  • Customer Service Representative **Customer Service Representative - CARSTAR Advantage Collision Center** **JOB SUMMARY**...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative | VA | Portsmouth | 26 Jan 2022
  • CARSTAR Franchising, Inc.
  • Portsmouth, VA
  • **Customer Service Representative CARSTAR Advantage Collision Center, VA 23701** **JOB SUMMARY** The Customer Service Re...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Getem Services
  • Norfolk, VA
  • Job Description Job Description CSR (Customer Service Representative) Long-Term/Ongoing Handle various incoming and outg...
  • 3/26/2024 12:00:00 AM

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Contact Center Representative- 100% Remote
  • Tivly
  • Chesapeake, VA
  • Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 96 square miles (250 km2), of which 54 square miles (140 km2) is land and 42 square miles (110 km2) (43.9%) is water. Norfolk is located at 36°55′N 76°12′W / 36.917°N 76.200°W / 36.917; -76.200 (36.8857° N, 76.2599° W) The city is located at the southeastern corner of Virginia at the junction of the Elizabeth River and the Chesapeake Bay. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the United States, with an estimated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$110,556 to $148,866
Norfolk, Virginia area prices
were up 1.2% from a year ago

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