Outbound Contact Center Manager jobs in Mobile, AL

Associate Collision Center Manager

401K starts Day 1 benefits after first month of employment

Flexibility to relocate for open Management roles is a must.

Salary: Will be discussed during interview process considering candidates experience and willingness to relocate.

Candidate will participate in readiness program to become familiar with daily, weekly, and monthly company processes and procedures to accomplish all stores goals and objectives working side by side with current leadership.

Essential Job Functions

• Meet or exceed all goals set for the location.
• Oversee the sales, overall production, and administration of the location.
• Monitor location performance to identify any opportunities or trends; develop and execute a plan to address.
• Conduct daily morning meetings to ensure employees are focused on the goals to accomplish for the day and production commitments will be achieved for customers.
• Ensure DRP accounts are properly managed, and any changes properly communicated.
• Provide leadership and guidance for employees.
• Recruit, recognize and retain top talent.
• Approve hourly timeclock punches daily.
• Ensure the location will meet all requirements of OE and I-Car standards.
• Responsible for the location’s regulatory compliance and safety standards.
• Perform final quality check on finished vehicles.
• Perform other duties as assigned.

Necessary Knowledge, Skills, and Abilities

• Strong leadership skills required.
• Prior knowledge of the auto collision industry.
• Must have demonstrated strong organizational and documentation skills.
• Able to communicate effectively both in-person, orally and through written correspondence and presentation with candidates, employees, managers, and leadership.
• Ability to work in a dynamic, fast-paced environment with a high volume of activity.
• Detail-oriented, self-motivated, strong organizational skills and ability to prioritize.
• Willingness to travel to JHCC locations as required or directed by leadership.

Education and Experience Requirements

• Prior collision industry experience required.
• Three (3) to five (5) years of management experience preferred.
• Prior experience working with CCCOne preferred.

Job Type: Full-time

Pay: $55,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person