Outbound Contact Center Manager jobs in Minneapolis, MN

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Analyst
  • Walden University
  • Minneapolis, MN FULL_TIME
  • Company Description


    Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden is a B Corporation with a mission to provide a diverse community of career professionals who have the opportunity to transform themselves as scholar-practitioners to positively affect social change. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

    Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

    Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

    • HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
    • REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.

    Job Description


    Opportunity at a Glance

    The Contact Center Analyst is responsible for system and business process support of multiple systems utilized by functional business groups across multiple higher education institutions supported by the department. The Analyst is expected to be a Subject Matter Expert (SME) of processes and technology for at least two of the following system areas: CRM, Workforce Management, telephony/call center systems, reporting and analytics, and/or other relevant systems. A successful candidate for this position should have experience supporting business processes and information systems for business groups in higher education, strong communication skills with technical and business colleagues and leaders, knowledge of project management principles and the capacity to learn advanced systems, technology and technical environments in order to apply them to optimize systems processes and improve business efficiencies.

    Responsibilities

    • As this position supports a wide range of business, systems and process functions, the successful candidate will lead and manage responsibilities as a system and process Subject Matter Expert (SME) and consultant in at least two of the following areas: Customer Relationship Management, Workforce Management, telephony systems and reporting and analytics.
    • Providing regularly scheduled and ad hoc reports from assigned business systems and learning how to develop reports and dashboards using advanced reporting tools such as Cognos BI, MS Power BI and other business intelligence analytical tools.
    • Performing administrative functions, executing, maintaining and delivering process requests, overseeing deliverables and Service Level Agreements (SLAs) for each of the systems assigned to you. This could include setting up system profiles, Q/A testing, tracking/forecasting call volumes and colleague activities, establishing omni-channel system campaigns and other tasks as needed
    • Serving as Subject Matter Expert and consultant with good working knowledge of multiple business and system processes in the following areas: CRM, SIS, Student Finance/AR, Workforce Management, Telephony and Omni-channel systems
    • Working and communicating with business leaders at all levels to identify needs, determining and recommending system and analytic solutions, documenting data requirements and developing reports and/or system processes to support and optimize business performance
    • Serving as liaison with technical teams in IT to communicate business needs, determining level of effort and prioritizing against other initiatives and driving process and system improvements for various system enhancements
    • Documenting and tracking activities associated to different academic partners
    • Completes other duties as assigned.
    • Performs other duties as assigned.
    • Complies with all policies and standards.

    Qualifications
    • Bachelor's Degree
    • Master's Degree Preferred
    • 3 years of customer service experience preferred working in at least one or more of the following higher education areas: Admissions, Registrar Services, Student Finance or Academic Advising.
    • 3 years of experience preferred working with CRM, Telephony, Workforce Management, SIS systems processes and/or call center technologies or similar applications.
    • Experience with project and/or change management.
    • Some experience with coding and basic programming languages such as SQL for advanced analytical tools such as Cognos or Crystal reports.
    • Strong MS Office skills required, especially with MS Excel.
    • Capacity to learn technical systems and environments, interested in developing their technical skills.
    • Detailed-oriented with the ability to work independently, problem solve and drive to solutions.
    • Ability to work independently, problem solve and drive to solutions.
    • Good written and oral communication problem solving skills.

    Additional Information


    In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $19.91 and $36.09. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.


    Adtalem offers a robust suite of benefits including:


    • Health, dental, vision, life and disability insurance
    • 401k Retirement Program 6% employer match
    • 15 Days of Paid Vacation Days each Calendar Year
    • 12 Paid Holidays 2 floating holidays

      For more information related to our benefits please visit: https://careers.adtalem.com/benefits.


    Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

  • 20 Days Ago

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Contact Center Support
  • Centrav
  • Burnsville, MN FULL_TIME
  • DescriptionWho Are We?At the Skoog & Co family of companies, established in 1987, we believe that travel helps us See The World and Change The World. Centrav, Inc., a Skoog & Co company, is the leadin...
  • 22 Days Ago

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Contact Center Representative
  • Farm Credit Council
  • Mankato, MN FULL_TIME
  • Compeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture! Tell me more about this opportunity. Position Overview: This position suppor...
  • Just Posted

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Business Analyst- Contact Center
  • Adtalem Global Education
  • Minneapolis, MN FULL_TIME
  • Company DescriptionWalden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academ...
  • 12 Days Ago

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Contact Center Analyst
  • Adtalem Global Education
  • Minneapolis, MN FULL_TIME
  • Company DescriptionWalden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academ...
  • 13 Days Ago

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Contact Center Representative
  • Farm Credit Network
  • Mankato, MN FULL_TIME
  • Compeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture! Tell me more about this opportunity. Position Overview: This position suppor...
  • 15 Days Ago

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0 Outbound Contact Center Manager jobs found in Minneapolis, MN area

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Patient Services Program Manager (Call Center Operations)
  • Inspire Medical Systems I
  • Minneapolis, MN
  • Job Description Job Description ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed t...
  • 3/28/2024 12:00:00 AM

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Client Service Specialist
  • Laurel Wealth Planning
  • Minneapolis, MN
  • Job Description Job Description Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Pa...
  • 3/28/2024 12:00:00 AM

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Customer Experience Center Representative Bloomington, MN Full Time Regular
  • Midwest Dental Group
  • Minneapolis, MN
  • X Customer Experience Center Representative Position in Bloomington, MN **Customer Experience Center Representative Posi...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative | MN | New Hope | 13 Nov 2021
  • CARSTAR Franchising, Inc.
  • Minneapolis, MN
  • Customer Service Representative **Customer Service Representative - CARSTAR New Hope** **JOB SUMMARY** The Customer Serv...
  • 3/28/2024 12:00:00 AM

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Senior Premier Relationship Manager (Licensed)
  • BMO Financial Group
  • Minneapolis, MN
  • **The mission of Premier Services is to help mass affluent clientele make real financial progress by understanding and p...
  • 3/26/2024 12:00:00 AM

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Senior Premier Relationship Manager (Licensed)
  • BMO (Bank of Montreal)
  • Minneapolis, MN
  • Application Deadline: 03/28/2024 Address: 5775 Wayzata Boulevard Job Family Group: Retail Banking Sales & Service The mi...
  • 3/26/2024 12:00:00 AM

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Quality Assurance Specialist
  • Internet Brands
  • Minneapolis, MN
  • Description Job Description: Quality Assurance Specialist Job Type: Full Time Basic Job Function: The Quality Assurance ...
  • 3/24/2024 12:00:00 AM

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Clinic Patient Access Representative
  • Allina Health
  • Minneapolis, MN
  • Number of Job Openings Available: 1 Date Posted: February 23, 2024 Department: 62239900 Allina Health Group Nicollet Mal...
  • 3/24/2024 12:00:00 AM

Minneapolis (/ˌmɪniˈæpəlɪs/ (listen)) is the county seat of Hennepin County and the larger of the Twin Cities, the 16th-largest metropolitan area in the United States. As of 2017, Minneapolis is the largest city in the state of Minnesota and 45th-largest in the United States, with an estimated population of 422,331. The Twin Cities metropolitan area consists of Minneapolis, its neighbor Saint Paul, and suburbs which altogether contain about 3.6 million people, and is the third-largest economic center in the Midwest. Minneapolis lies on both banks of the Mississippi River, just north of the riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$125,092 to $168,439
Minneapolis, Minnesota area prices
were up 1.4% from a year ago

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