Outbound Contact Center Manager jobs in Milford, DE

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Apheresis Contact Center
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview

    Manage, motivate, and direct Contact Center resources including Supervisors and Agents towards achieving assigned Apheresis production goals for NYBCe. Oversee and monitor agents within Contact Centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for customer service and donor interaction. Provides support to achieve the overall collection goals of the organization.

    Responsibilities

    • Establish call center production goals in alignment with the marketing strategy for recruitment and monitor reporting systems that identify departmental progress towards daily/weekly/monthly goals and direct corrective actions.
    • Establish performance standards and individual goals for Supervisors and Agents.
    • Provide coaching and feedback in support of the professional development process.
    • Implement the standard operational procedures for the Contact Center and monitor compliance.
    • Direct all supervisory functions for the team, including, but not limited to, interviewing/hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team and to enhance operational success.
    • Communicates with staff the goals, objectives and expectations of the department and direct staff through routine/complex changing priorities. Meet regularly with staff to jointly understand and meet all challenges.
    • Manage Contact Center equipment to support the recruitment function.
    • Establish tools that motivate the Contact Center team to achieve both individual and team goals.

     

    Qualifications

    Education:

    • A bachelor’s degree in business, management, marketing, communications, or the equivalent combination of education and experience.

    Experience:

    • A minimum of five years of progressively responsible experience in sales and/or telemarketing management required. Includes a minimum of three years of successful supervisory experience, preferably in a call center or blood banking environment.

    Knowledge:

    • Working knowledge of state and federal regulations
    • Working knowledge of Donor Management Systems
    • Proficient in Microsoft Office

     

    Skills and Abilities

    • Ability to analyze problems and implement solutions appropriately is required.
    • Ability to work in a team environment.
    • Effective verbal and written communication skills, including training, presentation and negotiating skills are required.
    • Strong organizational and problem-solving skills, the ability to work independently and under pressure are required.
  • 15 Days Ago

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Contact center
  • AAA Club Alliance
  • Wilmington, DE FULL_TIME
  • AAA Club Alliance is seeking (FT) Travel Advisors to join our dynamic Travel Contact Center team! Start the New Year with a New Job and take your career to the next level with AAA! This position will ...
  • 17 Days Ago

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Contact center specialist
  • Citadel Credit Union
  • Exton, PA FULL_TIME
  • Function Contact Center Account Specialist is responsible for delivering exceptional service to customers and prospective customers by telephone and electronic channels such as email and chat while pr...
  • Just Posted

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Contact Center Representative
  • Del-One Federal Credit Union
  • Dover, DE FULL_TIME
  • DescriptionCOMPANY PROFILEDel-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 60 years. Del-One strives to be the members’ fin...
  • 5 Days Ago

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Contact Center Associate
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview Variable Schedule: Sunday-Thursday!! This position is responsible for telephone recruiting, pre-screening, and scheduling donors, rebooking donors following current donations and registering ...
  • 2 Months Ago

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Outbound Call Center Representative
  • All American Roofing & Remodeling
  • Wilmington, DE FULL_TIME
  • All American Roofing & Remodeling is looking for highly motivated individuals to join our Wilmington, DE team as full-time Outbound Call Center Representatives. This isn't your typical call center job...
  • Just Posted

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0 Outbound Contact Center Manager jobs found in Milford, DE area

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Customer Service Representative
  • Go-Glass Joy, LLC
  • Lewes, DE
  • Job Description Job Description FSLA Classification: Non-Exempt Job Type: Full-Time Supervisory Role: No At Go-Glass, ou...
  • 3/28/2024 12:00:00 AM

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Customer Service Assistant - Fixed term contract
  • Sussex
  • Lewes, DE
  • ** Customer Service Assistant - Fixed term contract** **Vacancy Information** Division / Department - Estates and Facili...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager - 238 Salisbury Md.
  • Five Below
  • Salisbury, MD
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/28/2024 12:00:00 AM

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Customer Service Coordinator
  • OBrien Glass Industries Limited
  • Salisbury, MD
  • * **Competitive salary package** * **Employee benefits program** * **Work life balance, flexible roster and weekend shif...
  • 3/28/2024 12:00:00 AM

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Client Service Representative
  • VCA Animal Hospitals
  • Berlin, MD
  • **VCA Delmarva Animal Hospital (http://www.vcahospitals.com/delmarva)** is seeking an experienced **Client Service Repre...
  • 3/27/2024 12:00:00 AM

1
Remote Open Enrollment CSR
  • 1st Choice, LLC
  • Salisbury, MD
  • Job Description Job Description 1st Choice is actively hiring a team of dedicated and professional Call Center Represent...
  • 3/26/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Rehoboth Beach, DE
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/25/2024 12:00:00 AM

T
Customer Service Lead
  • TransCore
  • Dover, DE
  • ** Customer Service Lead** **Job Category****:** Customer Support **Requisition Number****:** CUSTO011973 Showing 1 loca...
  • 3/25/2024 12:00:00 AM

Milford is a city in Kent and Sussex counties in the U.S. state of Delaware. According to the 2010 census, the population of the city is 9,559. The Kent County portion of Milford is part of the Dover, DE Metropolitan Statistical Area and the Philadelphia-Reading-Camden, PA-NJ-DE-MD Combined Statistical Area, while the Sussex County portion is part of the Salisbury, MD-DE Metropolitan Statistical Area. Milford is located at 38°54′45″N 75°25′41″W / 38.91250°N 75.42806°W / 38.91250; -75.42806 (38.9126129, −75.4279748), along the Mispillion River, which runs through the city. According to the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$124,235 to $167,285
Milford, Delaware area prices
were up 1.0% from a year ago

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