Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Contact Center Supervisor in Biloxi, Mississippi.
JOB SUMMARY :
An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate a hybrid workforce.
You will be organized and reliable as well as results-oriented. This role is a hybrid, with an opportunity to work on-site and remotely.
PERKS
We wantcareer-mindedteam members that are looking to grow!We offer
training to develop your professional abilities. This is a phenomenal
opportunity to join a growing team in a new office! We offer a comprehensive benefits package including :
Medical, Dental and Vision Insurance
401(k) Employer Match
Paid Vacations
Paid Holidays
Paid Sick Time
Paid Wellness Days
Employee Membership
And More!!
ESSENTIAL JOB FUNCTIONS
Foster a friendly and motivating work environment.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Troubleshoot reservation related issues to determine cause and escalate to proper personnel for resolution.
Assist in development of training materials and classes on systems, programs, or other areas as needed.
SKILLS, EDUCATION, AND EXPERIENCE
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience - High School Diploma required
Exceptional verbal and written communication skills.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Proficiency with technology, especially computers, software applications, and phone systems.
Excellent problem solving, leadership, and customer service skills.
Must be able to work weekends and evenings.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms and talk or hear.
The employee is frequently required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision,
distance vision, depth perception and ability to adjust focus.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including : medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Last updated : 2024-03-27