Outbound Contact Center Manager jobs in Michigan

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Customer Advocate
  • Victory Automotive Group Customer Contact Center
  • Canton, MI FULL_TIME
  • Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023!

    Contact Center Customer Advocate

    Victory Automotive Group is family owned and operated, since 1997, Victory Automotive Group has more than fifty dealerships across the United States. We provide outstanding opportunities for all employees, customers, surrounding communities, and each automobile manufacturer that we represent. Our continued commitment is to improve our dealership experience, and services to satisfy our customers’ needs during every interaction. We consistently provide a pleasant, informative, and professional customer experience. We are seeking motivated individuals with a passion for assisting customers. Contact Center interactions will be via phone (inbound and/or outbound calls), email, and/or text message.


    Responsibilities

    • Able to manage both inbound and outbound customer calls regarding scheduling service appointments and addressing other vehicle service inquiries
    • Provide world class customer service by treating our customers as family
    • Proactively provide constructive feedback to team members to improve our services and create a better overall customer experience
    • Assist with basic questions regarding various aspects of automotive sales and service
    • Maintain accurate and updated notes in our customer relationship management tracking system
    • Maintain productivity and performance standards set forth
    • Maintain exemplary attendance and adherence to schedule
    • Able and willing to assist in all areas of the business, including sales, service and other requests as needed
    • Maintain high moral and ethical standards and conduct yourself with honesty and integrity
    • Perform all other duties as assigned



    Job Requirements:


    Requirements

    • High school diploma or GED preferred. Post/secondary high school education or training is an added benefit
    • Customer Service and/or Call Center experience required
    • Excellent oral and written communication skills required
    • Working knowledge of Microsoft Office suite – with a focus on MS Excel
    • Working knowledge of the automotive industry and automotive related terminology preferred
    • Excellent decision-making and critical thinking skills
    • Outstanding organizational and time management skills, placing strong emphasis on attention to detail
    • Dependable
    • Self-motivated
    • Create positive and meaningful connections with customers using empathy and professional language, via telephone and/or email
    • Ability to work as a team or individually to help drive departmental results
    • Must be adaptable and flexible within a continuously changing environment
    • Pre-employment background check and drug screening required for hire
    • Comply with Victory Automotive Group dress code policy

    Compensation/Benefits

    • Competitive pay based on experience
    • Medical benefits
    • Paid vacation
    • Holidays
    • Non-smoking workplace
    • Drug free workplace
    • Direct deposit
    • 401(k) with company match

    The above statements describe the general nature and level of the work performed by associates assigned to this position. This is not an exhaustive list of all duties and responsibilities. Victory Automotive Group management reserves the right to amend and change responsibilities to meet business and organizational needs as deemed necessary.

    Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

    APPLY NOW!

  • 3 Days Ago

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Contact Center Supervisor
  • Victory Automotive Group Customer Contact Center
  • Ann Arbor, MI FULL_TIME
  • JOB DESCRIPTION: Victory Automotive Group is seeking a dedicated, supportive Contact Center Supervisor for our Corporate Contact Center. Our ideal candidate pays close attention to detail, uses critic...
  • 17 Days Ago

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CONTACT CENTER MANAGER
  • Michigan Credit Union League
  • Detroit, MI FULL_TIME
  • Organization: Diversified Members Credit Union Date Posted: March 1, 2024 Region: Southeast Michigan Location of Position: DETROIT Position Level: Managerial We are seeking a highly motivated and expe...
  • 19 Days Ago

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Contact center manager
  • Comerica Bank
  • Farmington, MI FULL_TIME
  • Job Description Manager Call Center Team The Manager Call Center Team will be responsible for the management of a team of 15-20 direct reports to achieve Relationship Growth, service efficiency and qu...
  • Just Posted

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Assistant Contact Center Manager
  • Alliance Catholic Credit Union
  • Farmington, MI FULL_TIME
  • Alliance Catholic Credit Union is seeking an exceptional and experienced Assistant Contact Center Manager who thrives in a well-organized, fast-paced, and multi-task driven environment. This position ...
  • 9 Days Ago

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Technology Contact Center Manager
  • S&B Consulting Group
  • Benton, MI FULL_TIME
  • Company DescriptionS&B CONSULTING GROUP, LLCRESPONSIVE, RESOURCEFUL, AND RESULTS​As a headhunting firm, we are different from your stereotypical “employment agency". We only recruit the best candidate...
  • 13 Days Ago

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Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • The Call Center Network
  • Kent, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Johnson & Johnson Heating and Air Conditioning
  • Martinsburg, WV
  • Job Description Job Description Who we are Come to a company where you will be appreciated, where you can create your ow...
  • 3/25/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/24/2024 12:00:00 AM

Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th parallel north runs through the state—marked by highway signs and the Polar-Equator Trail—along a line including Mission Point Light near Traverse City, the towns of Gaylord and Alpena in the Lower Peninsula and Menominee in the Upper Peninsula. With the exception of two small areas that are drained by the Mississippi River by way of the Wisconsin River in the Upper Peninsula and by way of the Kankakee-Illinois River in the Lower Peninsula, Michigan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$116,448 to $156,800

Outbound Contact Center Manager in Orlando, FL
Outbound call centers are designed to reach out to customers or prospects to provide information on a new product or service, follow up on recent purchase, or remind your customers of an upcoming appointment.
January 09, 2020
Outbound Contact Center Manager in Syracuse, NY
Automated management of outbound calling campaigns provides a powerful tool for streamlining those critical, high volume business processes.
December 19, 2019
Outbound Contact Center Manager in Racine, WI
Skills-based routing and reporting of inbound and outbound phone, email, and web chat.
December 30, 2019