Outbound Contact Center Manager jobs in Lakewood, OH

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

F
Member Contact Center Representative
  • Firefighters Community Credit Union
  • Cleveland, OH FULL_TIME
  • Our Opportunity

    We're hiring a full-time Member Contact Center Representative to join our growing team! This position is located at our Member Contact Center on St. Clair Ave, Cleveland, OH, 44114. Ideal candidate will qualify for a $500.00 sign-on bonus*.


    Who We Are

    At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family environment while providing tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit FFCCU makes is reinvested into the credit union and the community. FFCCU's foundation is local people making an impact on the lives of individuals and our community. We are people helping people.


    Who You Are:

    Our ideal candidate thrives on providing exceptional member service via phone, email and online chat from a non-member facing call center environment. We're looking for individuals with a desire to respond to member financial inquiries; uncover opportunities and recommend appropriate financial solutions to help maintain the member's relationship with the credit union. Good credit is important to us, as we are a financial institution.


    Responsibilities:

    • Assist members with service requests and provide solutions on a variety of financial accounts.
    • Identify opportunities and recommend solutions that will benefit the member
    • Answer member questions and provide solutions.
    • Identify sales opportunities, based on member's needs
    • Follow up with new members
    • Efficiency, accuracy, and professionalism are vital for this position.

    Other

    • Physical requirements include moving frequently and regularly using wrists, hands, and or fingers; speaking clearly, hearing and understanding; Ability to sit for extended periods; visual acuity necessary to prepare or inspect documents; should be able to exert up to 10 lbs. of force occasionally.

    *Sign-on bonus available for new teammates who start with the company beginning June 1, 2021, for a limited time only. A sign-on bonus of $500, which is subject to tax, will be paid to during the pay period following 90 days of employment. The teammate must complete a full 90 days of employment in order to be eligible.


    AA/EOE

  • 1 Day Ago

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Contact center associate
  • WesBanco Bank Inc.
  • Independence, OH FULL_TIME
  • Job Title - Department Customer Service Associate - Contact Center Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location...
  • 25 Days Ago

M
Sleep Contact Center, CSR
  • Medical Service Company
  • Cleveland, OH FULL_TIME
  • MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70 years! MSC is an 12-Time recipient of the prestigious NorthCoas...
  • 12 Days Ago

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Business Analyst - Contact Center
  • Ventures Unlimited Inc.
  • Cleveland, OH FULL_TIME
  • Company DescriptionVUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thin...
  • 14 Days Ago

M
Supervisor PBX - Contact Center
  • METROHEALTH SOUTH CAMPUS
  • Cleveland, OH FULL_TIME
  • Location: MetroHealth Old Brooklyn Campus Biweekly Hours: 80.00 Shift: 8:00a - 4:30p The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of co...
  • 16 Days Ago

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Center Manager (Education)
  • Huntington Learning Center of Broadview Heights
  • Broadview Heights, OH FULL_TIME
  • Manager - Education SalesHuntington Learning Center in Broadview Heights seeks a motivated, hard-working individual to fill a full-time educational administrative position. A leading provider of suppl...
  • 22 Days Ago

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0 Outbound Contact Center Manager jobs found in Lakewood, OH area

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Floor Lead - (Sur La Table)
  • CSC Generation
  • Beachwood, OH
  • With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection ...
  • 3/28/2024 12:00:00 AM

M
Membership Billing Rep - TPA
  • Medical Mutual of Ohio
  • Cleveland, OH
  • The Membership Billing Representative - TPA position allows you the flexibility to work at home as long as you reside wi...
  • 3/28/2024 12:00:00 AM

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Service Center Associate - (Remote Call Center)
  • Nesco Resource
  • Independence, OH
  • Description: CANDIDATES MUST LIVE BE WITHIN 150 MILES OF CLEVELAND, OH THERE IS A FIRM TRAINING START DATE 11/14/2022 Tr...
  • 3/28/2024 12:00:00 AM

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Call Center Team Lead
  • Amsdell Companies
  • Cleveland, OH
  • Job Description Job Description Cleveland Based Amsdell Companies/Compass Self-Storage is a growing self-storage company...
  • 3/27/2024 12:00:00 AM

A
Office Services Coordinator
  • A+ Consulting
  • Cleveland, OH
  • Job Description Job Description Sherwin Williams seeks Office Services Coordinator to support maintenance of copier/dupl...
  • 3/27/2024 12:00:00 AM

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Call Center Sales Representative
  • Velocity Business Solutions, LLC
  • Cleveland, OH
  • Job Description Job Description Lifetime Earnings on Every Sale Who We Are: At Velocity Business Solutions, we're at the...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Healthcare Outsourcing Network, LLC
  • Cleveland, OH
  • Job Description Job Description We are a company located in Wheat Ridge, Colorado with clients around the United States,...
  • 3/25/2024 12:00:00 AM

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Mobile Associate, Store-in-Store - Retail Sales
  • T-Mobile
  • Cleveland, OH
  • Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entir...
  • 3/25/2024 12:00:00 AM

Lakewood is a city in Cuyahoga County, Ohio, United States. It is part of the Greater Cleveland Metropolitan Area, and borders the city of Cleveland. The population was 52,131 at the 2010 United States Census, making it the third largest city in Cuyahoga County, behind Cleveland (396,815) and Parma (81,601). Lakewood, one of Cleveland's inner-ring suburbs, borders the western part of the city of Cleveland. Lakewood's population density is the highest of any city in Ohio and is roughly comparable to that of Washington, DC. Lakewood is located at 41°28′51″N 81°48′1″W / 41.48083°N 81.80028°W /...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$115,904 to $156,068
Lakewood, Ohio area prices
were up 1.6% from a year ago

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