Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Our Opportunity
We're hiring a full-time Member Contact Center Representative to join our growing team! This position is located at our Member Contact Center on St. Clair Ave, Cleveland, OH, 44114. Ideal candidate will qualify for a $500.00 sign-on bonus*.
Who We Are
At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family environment while providing tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit FFCCU makes is reinvested into the credit union and the community. FFCCU's foundation is local people making an impact on the lives of individuals and our community. We are people helping people.
Who You Are:
Our ideal candidate thrives on providing exceptional member service via phone, email and online chat from a non-member facing call center environment. We're looking for individuals with a desire to respond to member financial inquiries; uncover opportunities and recommend appropriate financial solutions to help maintain the member's relationship with the credit union. Good credit is important to us, as we are a financial institution.
Responsibilities:
Other
*Sign-on bonus available for new teammates who start with the company beginning June 1, 2021, for a limited time only. A sign-on bonus of $500, which is subject to tax, will be paid to during the pay period following 90 days of employment. The teammate must complete a full 90 days of employment in order to be eligible.
AA/EOE
Clear All
0 Outbound Contact Center Manager jobs found in Lakewood, OH area