Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Bring your passion for animal care to the most advanced care center for large and small animals in Minnesota! This position is a perfect fit for you if you put clients first in everything you do, greet and admit all clients at the front desk, schedule appointments and aid clients via phone. Answer and respond to client needs/requests, seek solutions and reduce client anxiety while enhancing their experience. Interact effectively with others in a team-focused manner and act as an ambassador to the Veterinary Medical Center and University.
Some of the various day-to-day duties will be:
Minimum Qualifications
Preferred Qualifications:
Hourly Salary Range:
$21.60 to $28.14
Benefits Highlights:
Apply through the University of Minnesota Human Resources Employment online process at https://humanresources.umn.edu/content/find-job using Job ID 343467.
Job Type: Full-time
Pay: $21.60 - $28.14 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
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