Outbound Contact Center Manager jobs in Lake Havasu City, AZ

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Trainer
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview

    Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you!

    At Nevada Health Centers, we look for people who will embrace our vision of excellent service. Who have the desire to serve and make a difference in our communities. We value as an organization diversity and inclusion.

     

    Established in 1977, Nevada Health Centers is the largest provider of primary care for the uninsured, underinsured, and geographically isolated, with 17 health centers, three mobile health programs, and seven Women, Infants, and Children offices. Our mission: To provide access to quality healthcare services throughout Nevada. Our vision: To create an integrated, provider-led healthcare system that supports the delivery of safe, effective, quality-based primary care to all Nevadans.

    Qualifications

    • Bilingual in English/Spanish required
    • At least 3 years of experience in a contact center environment is
    • At least two years of experience in a position with training responsibilities preferred, preferably in a contact center/healthcare setting
    • Knowledge of medical terminology
    • Exceptional customer service leadership skills
    • Detail oriented and ability to handle multiple and shifting priorities
    • Process oriented and the ability to evaluate, design and implement efficient and effective processes
    • Excellent written and verbal English and Spanish communication and interpersonal skills
    • Ability to manage and prioritize multiple tasks in multi-disciplinary environment
    • Creative, independent team player capable of working within an organizational structure
    • Excellent data entry, oral and written communication Mathematical, PC literacy, keyboard, and problem solving skills

    Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability marital status, parental status, sexual orientation or any other category protected by law.

    Responsibilities

    The Contact Center Trainer will be responsible for all new hire training, refresher training for existing Call Center/Clinical Support Team Representatives and other identified training needs as well as the ongoing development and maintenance of the Panviva/Support Point call center software. The Contact Center Trainer will work directly with Contact Center management team to improve productivity, accuracy and internal/external customer service. The trainer is also responsible for shadowing all employees and reviewing calls to ensuring ongoing adherence to the training metrics.

    Some responsibilities include:

    • Develops teaching materials/process documents in Panviva Support Point for staff reference during and after training
    • Coordinates all new hire orientation and training to the contact center telephone technology as well as the NextGen medical record software and Panviva’s Support Point software
    • Training will include staff shadowing and call auditing to assure staff have the tools to meet expectations
    • Trainer with work collaboratively with the IT staff to assure all software changes and/or updates are shared with staff with appropriate training prior to roll-out
    • Trainer will work collaboratively with Practice Managers to assure all appointment/service requirements are clearly outlined in all training documents and any needed changes are addressed timely
    • Creates a positive work environment and supports contact center team members in providing excellent service
    • Provides training updates at all contact center staff meeting
  • 22 Days Ago

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Contact Center Supervisor
  • Nevada Health Centers, Inc.
  • Las Vegas, NV OTHER
  • Overview Are you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you! At Nevada Health Centers, we look for people who will ...
  • 22 Days Ago

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Customer contact center
  • IQVIA
  • Las Vegas, NV FULL_TIME
  • Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been ackn...
  • 28 Days Ago

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Outbound Call Center Representative
  • BSE Professional Services
  • Henderson, NV TEMPORARY
  • We are seeking an Outbound Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Respon...
  • 3 Days Ago

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Member Solutions Specialist - Contact Center
  • Credit Union 1
  • Henderson, NV FULL_TIME
  • Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2022 We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas ...
  • 1 Month Ago

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Front Office Manager
  • Contact Government Services, LLC
  • Las Vegas, NV FULL_TIME
  • Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agenc...
  • 3 Days Ago

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0 Outbound Contact Center Manager jobs found in Lake Havasu City, AZ area

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HIM - Supervisor - FT
  • Havasu Regional Medical Center
  • Topock, AZ
  • Havasu Regional Medical Center Who We Are: People are our passion and purpose. Come work where you are appreciated for w...
  • 3/29/2024 12:00:00 AM

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Retail Store Manager in Training
  • Lake Havasu Marketplace Store (Lake Havasu, Arizona)
  • Lake Havasu, AZ
  • 3273 Maricopa Avenue Lake Havasu Arizona, 86406, Position Description: Drives retail business operations at a Retail Sto...
  • 3/28/2024 12:00:00 AM

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Casino Host
  • BLUEWATER CASINO & RESORT
  • Parker, AZ
  • Job Details Level Experienced Job Location BlueWater Resort and Casino - Parker, AZ Remote Type N/A Position Type Full T...
  • 3/28/2024 12:00:00 AM

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Retail Management
  • Ace Hardware
  • Lake Havasu City, AZ
  • CROWN ACE HARDWARE IS HIRING Way more than just a Hardware Store! Apply Now! Crown Ace Hardware is that kind of place! W...
  • 3/26/2024 12:00:00 AM

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Scheduling Registrar - FT
  • Havasu Regional Medical Center
  • Topock, AZ
  • Havasu Regional Medical Center Who We Are: People are our passion and purpose. Come work where you are appreciated for w...
  • 3/26/2024 12:00:00 AM

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IT&S Support Tech I - FT
  • Havasu Regional Medical Center
  • Topock, AZ
  • Havasu Regional Medical Center Who We Are: People are our passion and purpose. Come work where you are appreciated for w...
  • 3/25/2024 12:00:00 AM

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Careers at SSA San Francisco Region - Opportunities for Veterans
  • US Government Other Agencies and Independent Organizations
  • Needles, CA
  • Summary At the Social Security Administration, we offer several career options for people who have proudly served our co...
  • 3/25/2024 12:00:00 AM

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Branch Office Administrator
  • Edward Jones
  • Lake Havasu City, AZ
  • Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you...
  • 2/12/2024 12:00:00 AM

Lake Havasu City is a city in Mohave County, Arizona, United States. According to 2010 census, the population of the city was 52,527 people. It is served by Lake Havasu City Airport. Lake Havasu City is geographically isolated from the other cities in Mohave County and is the southernmost community of the Las Vegas–Henderson, NV–AZ combined statistical area. Lake Havasu City is located at 34°29′24″N 114°18′32″W / 34.49000°N 114.30889°W / 34.49000; -114.30889. According to the United States Census Bureau, the city has a total area of 43.1 square miles (112 km2), of which, 43.0 square miles...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$116,544 to $156,929
Lake Havasu City, Arizona area prices
were up 2.5% from a year ago

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