Outbound Contact Center Manager jobs in Indianapolis, IN

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Outbound Contact Center Representative
  • AAA Hoosier Motor Club
  • Indianapolis, IN OTHER
  • Job Details

    Job Location:    College Park - 8751 Wesleyan Road - Indianapolis, IN
    Position Type:    Full Time
    Education Level:    High School
    Salary Range:    Undisclosed
    Travel Percentage:    Negligible
    Job Category:    Sales

    Description

    ABOUT AAA HOOSIER MOTOR CLUB:

    Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.

    Here's What is in it for YOU:

    • A company culture that provides training and learning opportunities.
    • A brand that you can be proud to be part of.
    • A culture that will challenge you to be your best.
    • Health / Dental / Vision benefits.
    • Paid Vacation time.
    • Paid Sick time.
    • Paid Holidays.
    • Company provided LTD & Life Insurance.
    • Retention bonuses.
    • Service Anniversary Recognition.
    • Free AAA Classic Membership.
    • Generous 401k w/ company match.
    • Company provided HSA dollars.

    Position Summary:

    Perform Outbound Member Contact Center customer service duties with prompt, professional Five Diamond Service to each and every member and customer.

    Duties and Responsibilities:

    1. Perform customer service duties including, but not limited to:
    a. Cold contact members/customers and follow scripts to discuss membership renewal/salvage, sales opportunities, payments, and other purposes as determined by the management group.
    b. Contact members/customers that have expressed interest or concern related to their account, purchase experience or product use.
    c. Assist Inbound Contact Center and Dispatch when call volumes require. Apply knowledge of ERS service policy and procedures and relay this information clearly and understandably to every member’s situation.
    c. Answer member inquiries relative to department or direct members to correct responsible department through working knowledge of AAA programs.
    d. Grasp procedures and administer all functions related to Outbound Contact Center Representative Standard Operating Procedure and AAA Plus programs.
    f. Maintain appropriate records.

    2. Establish and maintain positive communication and professional demeanor with members, employees, and management which may include, but not limited to:
    a. Working as a team with individuals within and outside the department; and
    b. Communicating all deviations and problems to supervisor.

    3. Maintain a flexible calendar for scheduling purposes and an acceptable record of punctuality and attendance.

    4. Promote MPC and HMC programs, sales, and benefits through knowledge of Hoosier Motor Club programs. Accept and process business transactions in a proficient manner.

    5. Perform other duties as requested by management.


    Qualifications


    Supervisory Responsibilities:

    This position has no direct supervisory responsibilities.

    Physical Effort:

    1. Typically sitting at a desk or table
    2. Intermittently sitting, standing, and stopping
    3. Required to talk and hear
    4. Occasional lifting up to 25 lbs.

    Education and/or Experience Requirements:

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Knowledge of Communication Center and Dispatcher functions preferred.

    Facebook:

    www.facebook.com/aaahoosier

    Company Website:

    www.hoosier.aaa.com

  • 1 Month Ago

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Outbound Contact Center Agent - Full Time, 2nd Shift
  • Versiti, Inc.
  • Indianapolis, IN FULL_TIME
  • Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute...
  • 22 Days Ago

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Outbound Contact Center Representative - Full-Time, 2nd Shift
  • Versiti, Inc.
  • Indianapolis, IN FULL_TIME
  • Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute...
  • 1 Month Ago

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Outbound Contact Center Representative - Part-Time, 2nd Shift
  • Versiti, Inc.
  • Indianapolis, IN PART_TIME
  • Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute...
  • 1 Month Ago

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Contact Center Representative - Bilingual
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 1 Month Ago

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Contact Center Representative
  • Financial Center First Credit Union
  • Indianapolis, IN FULL_TIME
  • POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center ManagerPAY GRADE: 6,7DEPARTMENT: Contact Center FLSA STATUS: Non-Exempt PURPOSE: The primary purpose of this position is to ful...
  • 1 Month Ago

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0 Outbound Contact Center Manager jobs found in Indianapolis, IN area

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Delta Faucet Customer Support Specialist
  • Inktel Direct Corporation
  • Indianapolis, IN
  • ** Delta Faucet Customer Support Specialist** **Job Category****:** Customer Service **Requisition Number****:** DELTA00...
  • 3/28/2024 12:00:00 AM

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Welcome Coordinator
  • Oak Street Health
  • Indianapolis, IN
  • Description Company: Oak Street Health Title: Welcome Coordinator Role Description The purpose of the Welcome Coordinato...
  • 3/28/2024 12:00:00 AM

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customer experience manager
  • Michaels Stores
  • Indianapolis, IN
  • customer experience manager page is loaded **customer experience manager** **customer experience manager** locationsIndi...
  • 3/28/2024 12:00:00 AM

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Customer Experience Specialist
  • Emarsys UK Ltd
  • Indianapolis, IN
  • Customer Experience Specialist Indianapolis **Customer Experience Specialist** Indianapolis Emarsys are an international...
  • 3/28/2024 12:00:00 AM

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Customer Experience Specialist
  • K Health
  • Indianapolis, IN
  • **Customer Experience Specialist** at K Health Indianapolis, Indiana, United States **Who we are** K Health is a venture...
  • 3/28/2024 12:00:00 AM

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Pharmacy Customer Associate - BioPlus Specialty Pharmacy
  • Elevance Health
  • Indianapolis, IN
  • Description BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance...
  • 3/27/2024 12:00:00 AM

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Office Service Representative II
  • Canon Business Process Services, Inc.
  • Indianapolis, IN
  • Overview: Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and d...
  • 3/27/2024 12:00:00 AM

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Sr Client Support Representative (remote)
  • Broadridge Financial Solutions
  • Indianapolis, IN
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/24/2024 12:00:00 AM

Indianapolis is in the East North Central region of the Midwestern United States, in central Indiana. According to the U.S. Census Bureau, the Indianapolis (balance) encompasses a total area of 368.2 square miles (954 km2), of which 361.5 square miles (936 km2) is land and 6.7 square miles (17 km2) is water. The consolidated city boundaries are coterminous with Marion County, with the exception of the autonomous municipalities of Beech Grove, Lawrence, Southport, and Speedway. Indianapolis is the 16th largest city by land area in the U.S. Indianapolis is within the Tipton Till Plain, a flat to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$114,243 to $153,830
Indianapolis, Indiana area prices
were up 1.3% from a year ago

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