Outbound Contact Center Manager jobs in Illinois

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Medical Outbound Contact Center
  • Wellbe Senior Medical
  • Chicago, IL OTHER
  • Job Summary

    The Engagement Specialist joins the WellBe team’s efforts in acquiring new patients and helping our patients to lead a more meaningful life. This unique role provides the opportunity to directly contribute to WellBe’s growth as well as improve our ability to help people receive WellBe’s life-changing care.

     

    We need you to be an expert at communication and building relationships in order to engage patients and schedule in-home visits from WellBe. A normal ‘day in the life’ consists of conducting outbound calls to prospective patients to schedule in-home comprehensive wellness visits and health risk assessments. The Engagement Specialist connects with potential new patients, provides answers to their questions, and supports our in-home care team to engage patients in their health. The Engagement Specialist is truly the first point of contact for a patient and will be responsible for introducing the patient to WellBe and all the great benefits they qualify for. The Engagement Specialist oversees the monitoring and measuring of call outcomes and works with the engagement team to maximize our ability to enroll new patients.

     

    Engagement is the starting point for WellBe to support people who are in need, and this role is a critical part of our commitment to our patients. By joining WellBe, you will be able to make an immediate difference in the lives of many people.

    Job Description

    POSITION RESPONSIBILITIES:

    • Communicate the WellBe model and persuade patients to schedule initial in-home visits
    • Make outbound calls (90% of time) and/or receive incoming calls from health plan members to coordinate and schedule in-home visits with nurse practitioners
    • Follow call scripts for engagement and be adept at framing conversations tailored for the individual you are speaking to
    • Answer questions, clarify information and provide solutions for potential patient concerns
    • Explain the benefits of health risk assessments and overcome patient concerns or objections
    • Accurately and concisely document customer feedback and special needs indicated during each call in a computer-based system
    • Identify any current issues and anticipate future needs by providing additional information, as needed
    • Navigate an electronic medical record to access the appropriate information required
    • Utilize standard office equipment, including telephone, and computer
    • Perform special projects as needed
    • Other duties may be assigned, based on company's needs

    Job Requirements

    POSITION REQUIREMENTS:Educational Requirements:

    • High School education or equivalent
    • College degree preferred

    Required Skills and Abilities:

    • Must have great interpersonal skills, excellent verbal and written communication skills, with good command of the English language
    • Must possess the ability to navigate tough conversations, handle objections gracefully, and understand and address the needs of patients
    • Must have a passion for helping people 
    • Experience assisting patients in navigating the complex health system is a plus 
    • One (1) year of outbound call center experience required; experience in health care, high end travel and hospitality, or education is a plus
    • One (1) year sales experience in an appointment setting, lead generation, insurance sales, vacation sales, preferred
    • Demonstrated ability in explaining a service or program and ability to overcome objections to participation
    • Medicare experience preferred
    • Must be comfortable speaking with Medicare beneficiaries by phone
    • Must be able to speak clearly and unencumbered on the phone
    • Must be dynamic and engaging on the phone and demonstrate superb active listening skills
    • Excellent data-entry skills and proven ability to navigate multiple computer screens while conducting a customer call
    • Must demonstrate basic skills in Microsoft Outlook, Excel, or equivalent applications, and be familiar with call center software applications
    • Demonstrated ability to organize, take initiative and follow-up independently
    • Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
    • Ability to think independently and make decisions, while adhering to company standards and guidelines
    • Ability to work independently while being a productive member of the team
    • Ability to work in a fast-paced dynamic growth environment
    • Must be open to a flexible work schedule, including contacting patients outside of standard business hours in order to reach patients at the time of day most convenient for the patient.

    Preferred Skills:

    • Bi-lingual

    Work Conditions:

    • Requires prolonged sitting. May require some bending, stooping, twisting, and/or stretching from seated or standing positions
    • Requires eye-hand coordination and manual dexterity sufficient to frequently operate a keyboard, telephone, copier, calculator and other office equipment
    • Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information via telephone or computer
    • Requires moderate to intense concentration due to complexity and/or need to meet deadlines, and flexibility to readily adapt to a changing environment
    • Must be able to lift 10 lbs. or more

    Supervisory Responsibility: No supervisory responsibilities TRAVEL REQUIREMENTS : No travel required The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.

  • 15 Days Ago

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Contact Center Customer Service Inbound/Outbound
  • Partnered Staffing - Kelly Services
  • Woodridge, IL FULL_TIME
  • Company DescriptionAt Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best tale...
  • 14 Days Ago

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Contact Center Manager
  • USA Clinics Group
  • Lincolnshire, IL FULL_TIME
  • The Contact Center Manager is responsible for developing and managing staff and processes while ensuring the highest level of service and patient satisfaction. The Contact Center Manager will develop,...
  • 12 Days Ago

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Contact Center Manager
  • Scott Credit Union
  • Edwardsville, IL FULL_TIME
  • Scott Credit Union is looking to hire a full-time Contact Center Manager to join our amazing Contact Center team. This position will be onsite Monday through Friday normal business hours in our home o...
  • 15 Days Ago

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Contact Center Manager
  • USA Clinics Group
  • Northbrook, IL FULL_TIME
  • The Contact Center Manager is responsible for developing and managing staff and processes while ensuring the highest level of service and patient satisfaction. The Contact Center Manager will develop,...
  • 2 Months Ago

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Support Center (Service Desk) ManagerEmployment Type: Full Time, Mid-levelDepartment: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-r...
  • 1 Month Ago

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/29/2024 12:00:00 AM

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Call Center Manager
  • ProSolar Systems Caribbean
  • Fort Lauderdale, FL
  • Job Description Job Summary: Managing the call center operations on a day-to-day basis to ensure optimum performance and...
  • 3/29/2024 12:00:00 AM

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Call Center Manager
  • StevenDouglas
  • Decatur, AL
  • My client, a growing healthcare technology company, is seeking a Call Center Manager for its high-volume environment. Th...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

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Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$120,642 to $162,447

Outbound Contact Center Manager in Orlando, FL
Outbound call centers are designed to reach out to customers or prospects to provide information on a new product or service, follow up on recent purchase, or remind your customers of an upcoming appointment.
January 09, 2020
Outbound Contact Center Manager in Syracuse, NY
Automated management of outbound calling campaigns provides a powerful tool for streamlining those critical, high volume business processes.
December 19, 2019
Outbound Contact Center Manager in Racine, WI
Skills-based routing and reporting of inbound and outbound phone, email, and web chat.
December 30, 2019