Outbound Contact Center Manager jobs in Idaho

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

F
Contact Center Representative
  • Frontier Credit Union
  • Idaho Falls, ID FULL_TIME
  • Description

    Position Overview: 


    Responsible for handling all incoming calls for the credit union, projecting a friendly voice and serving as a knowledgeable resource with each interaction. Provides expert support to callers including information on our products and services, technical assistance, and financial transactions as requested. Creates opportunities to cross sale product and services based on member needs. Seeks to provide one-call resolution or when applicable transfers calls to subject matter experts. This position also provides service via Live Chat and other contact avenues. 

    Responsibilities:

    • Promptly responds to incoming calls, chats, and 1-way or 2-way video requests 
    • Identifies and responds to member’s needs with expert level knowledge of credit union’s products and services, promotions, operational practices, policies, procedures, and team members.
    • Actively and professionally cross-sells beneficial products and services to enhance the financial success of our members.
    • Accurately and efficiently completes financial transactions upon the request of members.
    • Researches and resolves discrepancies and account errors. Works with other departments to obtain information and/or to correct transactions.
    • Communicates issues relating to credit union activities and member accounts to various departments as issues arise.
    • Consistently makes positive contributions to meet/exceed personal, team, and organizational goals.
    • Provides exceptional internal and external member service.
    • Understands, applies, and complies with all Credit Union Policies and Procedures, State and Federal laws and regulations, and adheres to requirements set forth by the Bank Secrecy Act (BSA).
    • Assists area personnel with related functions as needed.
    • Completes other assigned duties commensurate with position. 

    Requirements

    • High school graduate or equivalent
    • Six months of customer service experience required. Call center and financial industry experience highly preferred.  
    • Demonstrated ability to cross-sell products and services based on needs of the member.
    • Knowledge of Credit Union products and services; Good verbal and written communication skills, familiarity with PCs and standard software
    • Friendly and outgoing with strong interpersonal and public relations skills; Communicates with courtesy, tact, and diplomacy in person and over the phone; exercises discretion on credit union matters
    • Possesses excellent judgement, creative problem-solving; Able to explain reason and process of resolution
    • Proficient with PCs and standard software required.
    • Proficient typing skills required.
    • Performs job independently with limited supervision; works effectively on own and as part of team
    • Ability to read and carry out various written instructions and follow verbal directions
    • Calmly and professionally handles different personalities from diverse cultures at various levels within and outside of the organization and demonstrates highest levels of member service
    • Promotes and applies the highest professional and ethical standards, and fair treatment of others
    • Demonstrates extreme accuracy, efficiency and quality, effectively handles multiple tasks and changing priorities 
    • Reports to work regularly; maintains reliable and timely attendance. Available to work days and hours as dictated by business needs

    Physical Requirements:

    Essential duties require ability to hear and speak through telephone (reasonable accommodations may apply). Bend, sit, or stand to perform primarily sedentary work with limited physical exertion. Operate routine office equipment including computer terminals, keyboards, telephones, copiers, and calculators. Work on computer for up to 8 hours per day. 

  • 11 Days Ago

I
Member Contact Center Agent
  • Idaho Central Credit Union
  • Meridian, ID OTHER
  • Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
  • 15 Days Ago

I
Member Contact Center Agent
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
  • 15 Days Ago

I
Member Contact Center Agent
  • Idaho Central Credit Union
  • Coeur d'Alene, ID OTHER
  • Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
  • 1 Month Ago

I
Member Contact Center Agent (Spanish Required)
  • Idaho Central Credit Union
  • Meridian, ID OTHER
  • Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
  • 1 Month Ago

I
Member Contact Center Agent (Spanish Required)
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
  • Just Posted

A
Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/29/2024 12:00:00 AM

P
Call Center Manager
  • ProSolar Systems Caribbean
  • Fort Lauderdale, FL
  • Job Description Job Summary: Managing the call center operations on a day-to-day basis to ensure optimum performance and...
  • 3/29/2024 12:00:00 AM

S
Call Center Manager
  • StevenDouglas
  • Decatur, AL
  • My client, a growing healthcare technology company, is seeking a Call Center Manager for its high-volume environment. Th...
  • 3/28/2024 12:00:00 AM

T
Call Center Manager
  • The Call Center Network
  • Tacoma, WA
  • Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
  • 3/28/2024 12:00:00 AM

C
Call Center Manager
  • Christopher Ligori & Associates
  • Tampa, FL
  • Job Description Job Description Pay: $40,000k to $45,000k plus year-end bonus Pay: $40,000k to $45,000k plus year-end bo...
  • 3/28/2024 12:00:00 AM

A
Call Center Manager
  • Automated Health Systems
  • Baltimore, MD
  • Automated Health Systems, a dynamic healthcare company, is hiring motivated and experienced call center management profe...
  • 3/27/2024 12:00:00 AM

F
Call Center Manager
  • Frontline Source Group
  • Dallas, TX
  • Call Center Manager Our client located in Dallas, TX has a need for a Call Center Manager on a direct hire basis. Compan...
  • 3/27/2024 12:00:00 AM

U
Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

Idaho (/ˈaɪdəhoʊ/ (listen)) is a state in the northwestern region of the United States. It borders the state of Montana to the east and northeast, Wyoming to the east, Nevada and Utah to the south, and Washington and Oregon to the west. To the north, it shares a small portion of the Canadian border with the province of British Columbia. With a population of approximately 1.7 million and an area of 83,569 square miles (216,440 km2), Idaho is the 14th largest, the 12th least populous and the 7th least densely populated of the 50 U.S. states. The state's capital and largest city is Boise. Idaho p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$109,013 to $146,789

Outbound Contact Center Manager in Orlando, FL
Outbound call centers are designed to reach out to customers or prospects to provide information on a new product or service, follow up on recent purchase, or remind your customers of an upcoming appointment.
January 09, 2020
Outbound Contact Center Manager in Syracuse, NY
Automated management of outbound calling campaigns provides a powerful tool for streamlining those critical, high volume business processes.
December 19, 2019
Outbound Contact Center Manager in Racine, WI
Skills-based routing and reporting of inbound and outbound phone, email, and web chat.
December 30, 2019