Outbound Contact Center Manager jobs in Huntington, WV

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

W
Contact center associate
  • WesBanco Bank, Inc.
  • Ironton, OH FULL_TIME
  • Requirements

    High school diploma or GED.

    Minimum of one year of banking or financial services in a customer service role preferred.

    Previous contact center experience preferred

    Job Description

    This position will work the following alternate shift :

    SUMMARY :

    The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services.

    Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support.

    Customer inquiries are expected to be responded to and resolved within established department service levels.

    CUSTOMER SERVICE SKILLS :

    Willingness to provide a level of service which will clearly differentiate us from our competitors.

    Able to build and retain customer relationships against competition.

    Accepts ownership of the customer request and follows it through to resolution.

    Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.

    Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

    INTERPERSONAL SKILLS :

    Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

    Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

    Ability to work under pressure.

    Ability to be collaborative with co-workers and employees. Team player with a positive outlook.

    Ability to maintain confidentiality.

    ESSENTIAL DUTIES AND RESPONSIBILITIES :

    Learns and maintains knowledge of deposit, loan and digital banking services and other banking products.

    Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, ready / not ready time and customer satisfaction.

    Provides customer service via various communication channels (phone, chat and email).

    Quickly and accurately assesses the urgency of customer requests and prioritize accordingly.

    Quickly resolves customer issues and complaints involving both confidential and financial information.

    Serves as liaison between customers and other bank departments and vendors.

    Provides the bank with continual feedback about the usability of our services based on customer interactions.

    Performs general clerical duties and operates various departmental equipment, file, answer phones, take messages, and handle detail work.

    May be assigned other job duties and or responsibilities with or without prior notice.

    OTHER REQUIREMENTS :

    Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

    You will also be expected to complete all assigned compliance training in a timely manner.

    Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems.

    Ability to type with speed and accuracy.

    Able to operate standard office equipment, including phones, computer and peripherals.

    Strong organizational and prioritizing skills.

    Strong time management skills.

    Able to multi-task in a fast-paced environment.

    Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.

    Ability to work outside of normal banking hours.

    Ability to work independently.

    Last updated : 2024-03-02

  • 23 Days Ago

D
Service Center Manager
  • Dayton Freight
  • Bidwell, OH FULL_TIME
  • Overview Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensiv...
  • 19 Days Ago

C
Data Center Manager : 342856
  • CorTech
  • Kimper, KY FULL_TIME
  • Join the team in providing global cryptocurrency participants with computing center construction, custody, and operation services. The Project Manager will LEAD a team whose mission is to provide cryp...
  • Just Posted

R
Assistant manager
  • Rent-A-Center
  • Ashland, KY FULL_TIME
  • AcceptanceNOW / Acima Ready to do your best work? Interested in a minimum starting hourly rate of $15.00? Why should I apply in just a few clicks? Full-Time Employment and Paid Time Off Weekly Pay (co...
  • 24 Days Ago

R
Assistant manager
  • Rent-A-Center
  • South Point, OH FULL_TIME
  • AcceptanceNOW / Acima Ready to do your best work? Interested in a minimum starting hourly rate of $15.00? Why should I apply in just a few clicks? Full-Time Employment and Paid Time Off Weekly Pay (co...
  • 1 Month Ago

P
Case Manager
  • PRESTERA CENTER FOR MENTAL HEALTH
  • Pleasant, WV OTHER
  • Job Details Job Location: Mason County Recovery Home - Point Pleasant, WV Position Type: Full Time Education Level: 4 Year Degree Salary Range: $18.00 Hourly Travel Percentage: Up to 25% Job Shift: Da...
  • 22 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Outbound Contact Center Manager jobs found in Huntington, WV area

T
Retail Loss Prevention Customer Service Associate
  • The TJX Companies, Inc.
  • Ashland, KY
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same com...
  • 3/28/2024 12:00:00 AM

O
Retail Service Specialist
  • O'Reilly Auto Parts
  • Eleanor, WV
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

O
Retail Service Specialist
  • O'Reilly Auto Parts
  • Lucasville, OH
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

R
Medical Equipment Customer Service Representative
  • Rotech Healthcare Inc.
  • Barboursville, WV
  • About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound ...
  • 3/27/2024 12:00:00 AM

E
Catastrophe Property Adjuster *MULTIPLE REMOTE LOCATIONS*
  • Erie Insurance
  • Huntington, WV
  • Division or Field Office: Claims Division Department of Position: Catastrophe Operations Dept Work from: Home, within ER...
  • 3/27/2024 12:00:00 AM

T
Customer Service Representative
  • The Staffing Resource Group Inc
  • Barboursville, WV
  • Customer Service Representative SRG offers flexible staffing solutions with a national presence. We provide contract, co...
  • 3/26/2024 12:00:00 AM

T
Customer Service Representative
  • The Staffing Resource Group Inc
  • Nitro, WV
  • Customer Service Representative SRG offers flexible staffing solutions with a national presence. We provide contract, co...
  • 3/26/2024 12:00:00 AM

S
Life Insurance Sales Representative
  • Shonda Crawford Insurance
  • Huntington, WV
  • How does Debt Free Life work? We offer life insurance solutions that include mortgage protection, disability, retirement...
  • 3/26/2024 12:00:00 AM

Huntington is in the southwestern corner of West Virginia, on the border with Ohio, on the southern bank of the Ohio River, at the confluence with the Guyandotte River. The city lies within the ecoregion of the Western Allegheny Plateau. Most of the city is in Cabell County, for which it is the county seat. A portion of the city, mainly the neighborhood of Westmoreland, is in Wayne County. Huntington is commonly divided into four main sections. The north/south divider is the CSX railroad tracks, while the east/west divider is First Street. Residents of Huntington are called "Huntingtonians." A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$104,873 to $141,214
Huntington, West Virginia area prices
were up 1.2% from a year ago

Outbound Contact Center Manager in Ventura, CA
With an advanced solution for outbound communications, organizations can grow and strengthen their customer relationships and uncover new sales opportunities – turning every customer conversation into a fruitful one.
December 27, 2019
Outbound Contact Center Manager in Fargo, ND
The Cisco Outbound Option application, with its combination of outbound dialing modes, enables call centers to manage outbound calls.
January 18, 2020
Outbound Contact Center Manager in Anchorage, AK
From now on, we offer all Autom8 Connect customers a dedicated Customer Success Manager for their first month.
January 05, 2020