Outbound Contact Center Manager jobs in Fargo, ND

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Town and Country Credit Union
  • Fargo, ND FULL_TIME
  • We're hiring Contact Center Representatives in Fargo, starting pay $17.00 per hour or higher based on experience an additional $5.00 per hour for Saturday shifts.

    Additionally, we are currently offering a $1,000 sign-on bonus!

    What the Role Entails

    If you believe strong customer service is just as important over the phone or online as it is in person, we want to talk to you. We're hiring a Contact Center Representative who will be responsible for handling and resolving a wide variety of member service inquiries including but not limited to account statements, account balance, payments, transfers and all electronic services in a prompt, warm and courteous manner via various channels including phone, email and others. The Contact Center Representative will complete and maintain all related reports, records and files needed to document these inquiries and support all functions within the Contact Center.

    What we're looking for

    We're looking for a problem-solver who has a professional demeanor with knowledge of data processing and a desire to maintain good business relationships with members. The Contact Center Representative will ensure that all functions are efficiently, effectively and accurately performed in accordance with our policies and security procedures and keep the Lead Contact Center Representative informed of area activities and significant problems. The Contact Center Representative must be a team player and active listener who can identify member needs, as well as have a willingness to gain product knowledge and achieve goals. A two-year college degree or equivalent experience is required with a minimum of one year related experience at a financial institution or other cashier function preferred. Those with contact center experience preferred, as well. This person must have excellent oral and written communication skills, interpersonal skills and personal computer/keyboarding skills, as well as the ability to work with numbers. We are looking to fill a shift between the hours of 10:00am - 7:00pm M-F with rotating 8am - 2pm Saturdays. If this sounds like a good fit for you, apply today!

    What it's like to work at Town & Country Credit Union

    We're a team of about 160 employees spread across 11 branches in Fargo, West Fargo, Minot, Kenmare and Stanley. We're on a mission to positively impact our members, our employees and our communities through offering some of the best products around coupled with great member service, generous employee benefits, and giving back to our communities. We work hard to foster a positive and exciting work environment that provides our employees with new challenges, advancement opportunities and continuing education.

    Working at Town & Country Credit Union comes with a number of benefits for full and part-time positions including:

    1. Competitive compensation
    2. $5 additional hourly pay for Saturday shifts for non-exempt staff
    3. Paid holidays
    4. Generous paid time off
    5. "Dress for your day" dress code
    6. Health, dental and vision insurance
    7. Life and disability insurance
    8. Flexible spending program
    9. 401(k) with employer contributions
    10. Paid volunteer time
    11. Tuition reimbursement
    12. YMCA Corporate Membership Discount

    Town & Country Credit Union is an Equal Opportunity Employer. Click here to learn more: https://www.townandcountry.org/careers

    *Bonuses offered for a limited time only, additional terms and conditions may apply.

  • 13 Days Ago

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Front Office Manager
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agenc...
  • 3 Days Ago

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Collision Center Manager
  • Matts Automotive Service Center
  • Fargo, ND FULL_TIME
  • Matt’s Automotive Service Center operates in 10 locations in Minnesota & North Dakota, we are growing and busy and we are looking to add to our award winning team. We live by our core values of: Being...
  • 3 Days Ago

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FOIA Analyst
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • FOIA Analyst Employment Type: Full Time, Mid-Level Department: Information Technology CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This pos...
  • 3 Days Ago

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Billing Supervisor
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Billing Supervisor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of du...
  • 3 Days Ago

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Service Desk Agent
  • Contact Government Services, LLC
  • Fargo, ND FULL_TIME
  • Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the cal...
  • 3 Days Ago

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0 Outbound Contact Center Manager jobs found in Fargo, ND area

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Patient Access Representative | SMCF Emergency Center | 40 Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/27/2024 12:00:00 AM

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Patient Access Representative | Broadway Pediatric Oncology | 40Hrs/Week
  • Sanford Health
  • Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/27/2024 12:00:00 AM

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Warehouse & Customer Relations Associate
  • GROVER GAMING
  • West Fargo, ND
  • Job Description Job Description Job Title: Warehouse & Customer Relations Associate Location: Fargo, ND Department: ND W...
  • 3/26/2024 12:00:00 AM

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Customer Care Specialist
  • Thrifty White Pharmacy
  • Fargo, ND
  • PRIMARY OBJECTIVE: Provide excellent customer service as the main contact for stores through phone, intranet and email r...
  • 3/25/2024 12:00:00 AM

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Patient Access Representative Float | Family Medicine Clinics | 40Hrs/Week
  • Sanford Health
  • West Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

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Patient Access Representative | West Fargo Outbooker | 40Hr/Week
  • Sanford Health
  • West Fargo, ND
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

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Patient Access Representative | Moorhead Adult Behavioral Health | 40Hrs/Week
  • Sanford Health
  • Moorhead, MN
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

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Customer Experience Manager
  • Five Below
  • West Fargo, ND
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/24/2024 12:00:00 AM

Fargo is a core city of the Fargo-Moorhead metropolitan area, which also includes Moorhead, West Fargo, and Dilworth as well as outlying communities. Fargo sits on the western bank of the Red River of the North in a flat geographic region known as the Red River Valley. The Red River Valley resulted from the withdrawal of glacial Lake Agassiz, which drained away about 9,300 years ago. The lake sediments deposited from Lake Agassiz made the land around Fargo some of the richest in the world for agricultural uses. Fargo's largest challenge is the seasonal floods due to the rising water of the Red...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$110,157 to $148,329
Fargo, North Dakota area prices
were up 0.8% from a year ago

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