Outbound Contact Center Manager jobs in Fairfield, CT

About Sacred Heart University:

As the second-largest independent Catholic university in New England, and one of the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers nearly 90 undergraduate, graduate, doctoral and certificate programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. More than 10,000 students attend the University's nine colleges and schools: Arts & Sciences; Communication, Media & the Arts; Social Work; Computer Science & Engineering; Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing; and St. Vincent's College. Sacred Heart stands out from other Catholic institutions as it was established and led by laity. The contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts, and at the same time cultivates students to be forward thinkers who enact change-in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 388 Colleges-2023 Edition, and Best Business Schools-2023 Edition. Sacred Heart is home to the award-winning, NPR-affiliated radio station, WSHU, a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. www.sacredheart.edu

View SHU's Faculty Experts Here

Job Description:

The successful candidate for the Case Manager will serve as a member of a team of mental health professionals, who provide direct and indirect clinical services to the University community out of the wellness center. This individual will provide crisis counseling, consultation services, and case management services to students in the campus community. Furthermore, this individual will manage referrals from within the university community, provide outreach to students, facilitate off-campus referrals, provide advocacy on behalf of students, and coordinate with community partners to assist students in accessing care based on their treatment needs.

Responsibilities Include:

• Provide and facilitate case management and coordination of care for students requiring referrals off campus
• Provide individual counseling and/or same-day crisis counseling, intervention, and safety planning
• Oversee all Pio-connect and other campus referrals, outreach, and oversight
• Manage and expand upon the counseling center's referral network for providers by maintaining existing relationships and fostering new relationships in the community, including but not limited to specialized care centers, hospitals, and IOP/PHP programs.
• Build relationships with on campus departments to support student wellness
• Assist staff with referrals for students in need of care outside of the counseling center
• Assist students in accessing care and treatment in the process of leaving or returning from a medical leave of absence
• Provide case management training workshop to counseling staff and larger university departments as requested
• Participate in on-call rotation
• Engage in outreach opportunities
• Staying clinically up-to-date by attending continuing education workshops and conferences
• Keep timely and updated case notes consistent with the counseling center policy
• Engage in supervision
• Work as part of a treatment team
• Attend University functions/specific events/meetings.
• If licensed, supervise master's level trainee(s) in Social Work or closely related field
• Attend all counseling center staff meetings
• Some weekend and evening hours.

• Other duties as assigned

  
  

Requirements:

• Master's degree in social work or closely related discipline with at least 1-2 years of relevant experience
• Have a state license or obtain one within a two-year period from date of employment
• Experience working on a college campus preferred
• Able to relate to college students
• Possess awareness of multicultural and diversity issues and cultural humility
• Abilities and attributes that enable effective representation of mental health issues in the university setting
• Able to work collaboratively as a member of a team
• This is a 10-month position.

Additional Information:

Statement of Personal & Organizational Responsibility for Inclusive Excellence

Inclusive Excellence is the recognition that our institution's success is dependent on how well we value, engage, and include the rich diversity of students, staff, faculty, administrators, alums, and surrounding community. It is a mastery of inclusion that fosters a consistent sense of belonging. Inclusive Excellence is aspirational and is the pillar that guides the mission, vision, and function of this unit.

To achieve Inclusive Excellence, our personal and organizational responsibilities are to:

• Actively promote a collegial environment and consciously apply our mission and values to create a culture of inclusion and belonging; a safe space where all may thrive and succeed.
• Participate in educational and developmental activities to increase awareness and competencies of issues related to diversity, equity, inclusion, and belonging; apply that understanding to guide your approach to all aspects of your job and the community as a whole.
• Demonstrate that we are "Stronger Together" as described in the Office for Inclusive Excellence statements.

Application Instructions:

Please apply online, faxes and emails will not be accepted. A cover letter is appreciated.

Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.