Outbound Contact Center Manager jobs in Edmond, OK
Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Manager jobs
- Sira Consulting Inc
-
Oklahoma, OK
FULL_TIME
-
Please find below the JD for this requirement. We are looking for Avaya UC resource.
JD –
Should have 7 years of experience in managing Avaya Aura technology.
Handling CCT L2 / L3 / L4 tasks for Avaya Contact Center and Unified Technology.
Preparing RCA and handling P1/P2/P3/P4 issues.
Hands-on experience on Avaya Technologies like CM, SM, SMGR, SDM, ACR
Hands-on experience on Avaya CM gateways like G450, G430, G650 Media gateways.
Working understanding of Avaya Breeze, Avaya Contact Center
Avaya Aura Routing ,Avaya aura Implementations & Servicing.
Good understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, VRF, DNS, etc.
Good understanding PSTN concepts like, TFN, DID, ANI, etc.
Worked on routing Protocols Like SIP and H323, TCP,TLS
Worked on Avaya Voice implementation Solution .
Customer satisfaction approach.
Campus Voice Network Design and Integration.
Enterprise Avaya Voice Network Design and Implementation.
Understanding of design concepts.
Good Understanding of Cisco IPT like CUCM, CUC will be added advantage.
Working experience in Vendor, OEM will be an added advantage.
Avaya Certification
Job Type: Full-time
Pay: $39,771.80 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: On the road
- 12 Days Ago
- Hudson Management Services
-
Norman, OK
PART_TIME
- Outbound Call Rep: Part Time (Work from Home)Hudson Management Services is looking for talented and self-driven individuals to join our family of Work At Home Outbound Call Reps. You will be making di...
- 1 Month Ago
- MCI Military Recruitment
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 18 Days Ago
- MCI Jobs
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 18 Days Ago
- MCI Careers
-
Oklahoma, OK
TEMPORARY
- LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
- 19 Days Ago
- Tivly
-
Oklahoma, OK
FULL_TIME
- DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
- 2 Days Ago
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0 Outbound Contact Center Manager jobs found in Edmond, OK area
- Camping World
-
Oklahoma City, OK
- Job Description Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is Ame...
- 4/26/2024 12:00:00 AM
- CARSTAR Franchising, Inc.
-
Oklahoma City, OK
- Customer Service Representative **Customer Service Representative - CARSTAR Jeremiah's Collision** **JOB SUMMARY** The C...
- 4/26/2024 12:00:00 AM
- CARSTAR Franchising, Inc.
-
Oklahoma City, OK
- Customer Service Representative **Customer Service Representative - CARSTAR Jeremiah's Collision** **JOB SUMMARY** The C...
- 4/26/2024 12:00:00 AM
- CARSTAR Franchising, Inc.
-
Oklahoma City, OK
- **Customer Service Representative CARSTAR Jeremiah's Collision, OK 73114** **JOB SUMMARY** The Customer Service Represen...
- 4/26/2024 12:00:00 AM
- CARSTAR Franchising, Inc.
-
Oklahoma City, OK
- Customer Service Representative **Customer Service Representative - CARSTAR Jeremiah's Collision** **JOB SUMMARY** The C...
- 4/26/2024 12:00:00 AM
- Love
-
Oklahoma City, OK
- ** HR Service Representative** Location: Oklahoma City, OK, US, 73120 **Req ID:** 289921 **BASIC PURPOSE:** The primary ...
- 4/26/2024 12:00:00 AM
- Walmart
-
Oklahoma City, OK
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
- Mercy
-
Oklahoma City, OK
- We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and ex...
- 4/23/2024 12:00:00 AM
About Edmond, Oklahoma
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