Outbound Contact Center Manager jobs in Dubuque, IA

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Telecommunication Sales - Call Center
  • Infinity Contact Inc
  • Rapids, IA FULL_TIME
  • Pay: $18 / Hour commission

    Shift: Monday through Friday 8:00 am - 4:30 pm CDT


    Infinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.


    Why Work for Infinity?

    • We offer a blend of competitive hourly base pay commission
    • We offer paid time off for vacation, personal and sick days; along with 7 paid holidays
    • Retirement 401(k) match after 6-months of employment. 100% vested immediately
    • Partnered with best-in-class Blue Cross Blue Shield Health Benefits, eligible for full time employees
    • Professional development and career pathing opportunities available – we promote from within
    • Our award-winning training program starts day 1 and will be there to support you as you grow
    • We have a strong 10X culture that we certify all team members on
    • Named one of the Coolest Places to Work by Corridor Business Journal

    The Role:


    Infinity is extremely excited to partner and grow with an industry leader in telecommunications and fiberoptic internet service. Our client has a laser focus to double its market share in the SMB space over the next two years. This is an incredibly opportune time to join a fast paced, rapidly growing sales program in an environment where your success is directly proportionate to your drive, willingness to learn and ability to have fun in the process. We are seeking highly motivated and driven sales professionals with experience in telecommunications and/or SMB sales.


    Responsibilities:

    • Representing a large, regional telecom provider in an outbound acquisition sales role
    • Selling voice and internet services to businesses that currently use another provider/competitor
    • Conduct a needs analysis and uncover areas where our product can assist their business
    • Create a strong, consultative relationship with decision-makers and influencers
    • Contact customers to establish needs and qualify for right-fit criteria

    Ideal Qualifications:

    • All work experiences welcomed thanks to our award-winning training program
    • 6 months of call center experience preferred
    • 1 year of acquisition sales required, 3 years or more preferred
    • Ability to maintain broad knowledge of client products and services
    • Internet navigation and applications skills
    • Think quick and rebuttal objections
    • Passion for delivering exceptional customer experiences by executing with energy and excellence
    • Ability to analyze, interpret and address client needs
    • Ability to adapt and work in a fast-paced team environment

    www.infinitydelivers.com






    Compensation details: 18-18 Hourly Wage



    PI6989b6352e66-25401-33762619


    About the Company:
    Infinity Contact Inc



  • 10 Days Ago

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Account Services Representative III - Life and Annuity Contact Center
  • Zinnia
  • Rapids, IA FULL_TIME
  • WHO WE ARE: Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-...
  • 1 Month Ago

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Garden Center Manager
  • Monarch Nursery and Garden Center
  • Riverside, IA FULL_TIME
  • As the General Manager of Monarch Nursery and Garden Center, you will spearhead the development and expansion of our budding business. Your role will be pivotal in shaping the future of a locally owne...
  • 4 Days Ago

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Clinic Services Specialist - Contact Lens (Main Campus)
  • Contact Lens (Main Campus) - Jobs@UIOWA Careers
  • Iowa, IA FULL_TIME
  • The University of Iowa Hospitals and Clinics, Department of Ophthalmology & Visual Sciences is seeking a 100% Clinic Services Specialist. The Clinic Services Specialist provides services in our contac...
  • 7 Days Ago

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Case Manager - Opioid/Substance Use Disorders- Sedlacek Center - Mercy Medical Center
  • Mercy Medical Center - Cedar Rapids
  • Rapids, IA FULL_TIME
  • Summary This position supports Mercy#s philosophy of patient centered care by assuming an oversight role in managing the services provided in the clinical specialty, participating in staff development...
  • 1 Month Ago

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Account Executive
  • Infinity Contact Inc
  • Rapids, IA FULL_TIME
  • Description At Infinity, we take pride in our commitment to Energy, Excellence and Execution by providing ‘Life Changing Experiences’ for our employees. As a recipient of several prestigious workforce...
  • 2 Months Ago

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0 Outbound Contact Center Manager jobs found in Dubuque, IA area

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After School Crew Member
  • McDonald's
  • Dubuque, IA
  • Flexible Scheduling, College Tuition Reimbursement, Insurance Benefits, and SO MUCH MORE! Description: McDonald's and it...
  • 4/18/2024 12:00:00 AM

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Night Auditor
  • Holiday Inn Express Dubuque West
  • Dubuque, IA
  • Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible f...
  • 4/18/2024 12:00:00 AM

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Sales VP’s, National Account Manager, and / or Regional Sales Managers
  • GHA Technologies, Inc
  • Dubuque, IA
  • Financial Highlights – Enjoy an Immediate Pay Raise! $2,500 First Week Training Pay for the first five training days. $5...
  • 4/17/2024 12:00:00 AM

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Business Development Representative
  • The Metrix Company
  • Dubuque, IA
  • The Metrix Company, a medical device manufacturer, is seeking an experienced sales professional for an on-site role in D...
  • 4/17/2024 12:00:00 AM

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Customer Support Specialist
  • Kendall Hunt
  • Dubuque, IA
  • ***In A Typical Work Day You Will...*** * Provide 1st level customer support via phone, on-line Chat and other social me...
  • 4/17/2024 12:00:00 AM

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Sales Consultant
  • Riddle's Group
  • Dubuque, IA
  • Job Description Job Description The Riddle’s Group Inc, is looking for a talented, organized professional to join our te...
  • 4/16/2024 12:00:00 AM

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Program Coordinator - Behavioral Specialty - 3500 dollar hiring stipend
  • Hills & Dales Child Development Center
  • Dubuque, IA
  • Hills & Dales is an organization dedicated to building meaningful lives for people with disabilities. We also support pe...
  • 4/14/2024 12:00:00 AM

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BOA
  • Edward Jones
  • Dubuque, IA
  • Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you...
  • 2/12/2024 12:00:00 AM

Dubuque /dəˈbjuːk/ (listen) is the county seat of Dubuque County, Iowa, United States, located along the Mississippi River. In 2017, the population of Dubuque was 57,637. This city lies at the junction of Iowa, Illinois, and Wisconsin, a region locally known as the Tri-State Area. It serves as the main commercial, industrial, educational, and cultural center for the area. Geographically, it is part of the Driftless Area, a portion of North America that escaped all three phases of the Wisconsinian Glaciation. It is one of the few cities in Iowa with bluffs, and a tourist destination featuring ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$111,153 to $149,675
Dubuque, Iowa area prices
were up 0.8% from a year ago

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