Outbound Contact Center Manager jobs in Des Moines, IA

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Manager
  • Global Atlantic Financial Group
  • Des Moines, IA FULL_TIME
  •  

    POSITION OVERVIEW:

    The Preneed Contact Center Manager role is responsible for developing, overseeing, and driving a superior operational support model for Global Atlantic Individual Markets financial professionals.  The manager will focus on developing a team of client care advocates responsible for delivering an exceptional service for our clients.  They will ensure proper resource allocation and workflow of all day-to-day activities.  Additionally, the manager is responsible for leveraging data to track trends and manage team members.

    The day-to-day responsibilities for the Preneed Contact Center Manager:

    • Oversight of service and operations goals for a team of preneed advocates in Des Moines IA.  
    • Develop, implement, and monitor team’s performance and progress towards customer service metrics and performance deliverables.
    • Evaluate and improve team performance using daily reports and quality assurance applications.
    • Ensure all administrative functions are performed including, payroll, time off requests and workforce management notifications.
    • Develop and document service strategy, direction, and policies for team.
    • Prepare and deliver presentations on key service indicators and initiatives.
    • Partner with Operation’s training lead in identifying training needs and opportunities for improvement for both Internal Global Atlantic employees and TPA staff.

    QUALIFICATIONS:        

    • A Bachelor’s degree, and/or equivalent experience.
    • Over 2 years of related experience in Preneed Operations.
    • Strong focus on delivering positive client experiences.
    • Ability to conduct data gathering and analysis activities.
    • Self-starter with the ability to analyze situations and develop solutions to problems with minimal supervision.
    • Strong research, problem solving, analytical and project management skills.
    • Strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.
    • Outstanding interpersonal skills to motivate and lead a team through the resolution of a problem.
    • Proven leadership skills with the ability to influence others including remote and work from home employees.
    • Possesses and displays excellent verbal and written communication with the ability to communicate with team members at various levels, including business leaders.
    • Strong level of adaptability, work ethic and high level of personal integrity and accountability.
    • 10% - 15% traveling
    • This position is not eligible for visa sponsorship now or in the future

    #LI-JR1

    #LI-Hybrid

     

  • 12 Days Ago

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Contact center
  • Hearst
  • Boone, IA FULL_TIME
  • SUMMARY Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation. Obtains...
  • 1 Month Ago

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Contact center
  • CDS Global
  • Boone, IA FULL_TIME
  • SUMMARY Under general supervision, assist the CDS Global Contact Center staff in organizing information, performing administrative functions, and updating client information and documentation. Obtains...
  • 1 Month Ago

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Contact Center Representative
  • Greater Iowa Credit Union
  • Des Moines, IA FULL_TIME
  • Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transac...
  • 18 Days Ago

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Contact Center Representative
  • Greater Iowa Credit Union
  • Ames, IA FULL_TIME
  • Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transac...
  • 21 Days Ago

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Greeter and Contact Center Specialist
  • Homemakers Furniture
  • Urbandale, IA FULL_TIME
  • Greeter and Call Center Hybrid SpecialistPay: $17 per hourSchedule: Varies during store hours - Will include weekends in regular scheduleWhen you join the Homemakers team, you will be part of an estab...
  • Just Posted

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0 Outbound Contact Center Manager jobs found in Des Moines, IA area

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Call Center Operations Manager
  • Infosys McCamish Systems
  • Des Moines, IA
  • Call Center Manager – Infosys McCamish – Des Moines, IA The Operations Manager role is an integral member of the team. W...
  • 3/27/2024 12:00:00 AM

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Call Center Operations Manager
  • Infosys
  • Des Moines, IA
  • Job Description Call Center Manager - Infosys McCamish - Des Moines, IA The Operations Manager role is an integral membe...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative - Eyerly Ball
  • UnityPoint Health
  • Des Moines, IA
  • Overview: Serves as an active team member of the Outpatient Clinic multidisciplinary team as a Client Service Representa...
  • 3/27/2024 12:00:00 AM

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Specialist, Customer Service
  • MasterBrand Cabinets
  • Des Moines, IA
  • **Specialist, Customer Service** * 25300 Al Moen Drive, Des Moines, Iowa * Employees can work remotely * Full-time * Dep...
  • 3/26/2024 12:00:00 AM

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Call Center Manager (44707)
  • Palmer Group
  • Des Moines, IA
  • Job Description Job Description Do you have Life and Annuity experience? Do you thrive in a fast-paced environment? Our ...
  • 3/26/2024 12:00:00 AM

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Specialist, Customer Service
  • Fortune Brands & Security, Inc.
  • Des Moines, IA
  • **Specialist, Customer Service** * 25300 Al Moen Drive, Des Moines, Iowa * Employees can work remotely * Full-time * Dep...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative - REMOTE IN IOWA OR NEBRASKA
  • RemX The Workforce Experts
  • Des Moines, IA
  • Job Description Job Description Well established company providing care services for patients is growing their customer ...
  • 3/26/2024 12:00:00 AM

F
Customer Service Representative
  • Fortune Brands & Security, Inc.
  • Des Moines, IA
  • **Customer Service Representative** * 25300 Al Moen Drive, Des Moines, Iowa * Employees can work remotely * Full-time * ...
  • 3/24/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$113,388 to $152,680
Des Moines, Iowa area prices
were up 0.8% from a year ago

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