Outbound Contact Center Manager jobs in Chicopee, MA

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Representative
  • UMassFive College Federal Credit Union
  • Hadley, MA FULL_TIME
  • Position Summary:

    It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the Contact Center Representative include:

    • Providing phone and video-based member service via our Contact Center Telephone Queue and our Interactive Teller Machines (ITM).
    • Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card & Credit Card assistance, loan payments, opening additional deposit accounts, research, reviewing and processing ATM check deposits.
    • ITM (Interactive Teller Machines) balancing and transaction research, maintaining ITM spreadsheets, and monitoring and reporting ITM machine errors.
    • Educating members about products and services that will aid in their financial wellbeing, including financial advisory services and commercial services.
  • 22 Days Ago

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Contact Center Agent I
  • Greenfield Savings Bank
  • Greenfield, MA FULL_TIME
  • Position Title: Contact Center Agent Summary: The Contact Center Agent is responsible for providing unparalleled service to customers via electronic communication channels. This includes but is not li...
  • 12 Days Ago

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Contact Center QC Specialist
  • Greenfield Savings Bank
  • Greenfield, MA FULL_TIME
  • Job Description Job Description Position Title : Contact Center Quality Control Specialist Reports to : Contact Center Manager & Officer Full-time, onsite Summary : The Contact Center Quality Control ...
  • 28 Days Ago

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Part Time MEMEBER CONTACT CENTER REP
  • Freedom Credit Union
  • Springfield, MA PART_TIME
  • DescriptionPrimary Summary:Receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from). Provides direct support services to members; or,...
  • 17 Days Ago

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Store manager center
  • Rent-A-Center
  • Holyoke, MA FULL_TIME
  • Rent A Center Ready to do your best work? Why should I apply in just a few clicks? Paid Time Off and Sundays Off We are Closed! Full-Time Employment and a Consistent Schedule Weekly Pay (companywide) ...
  • Just Posted

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Center Manager
  • Anytime Fitness
  • Westfield, MA FULL_TIME
  • Anytime Fitness: Hired to inspire! This is a FULL-TIME SALARY COMMISSION BONUS POSITION! About the Job Share our passion. Help fuel our amazing growth! Anytime Fitness is seeking a highly motivated in...
  • 28 Days Ago

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0 Outbound Contact Center Manager jobs found in Chicopee, MA area

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Bilingual Customer Experience Associate II (English & Spanish)
  • Conduent Business Services
  • East Hartford, CT
  • **Bilingual Customer Experience Associate II (English & Spanish)** CAROUSEL_PARAGRAPH * East Hartford, Connecticut * Cal...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Conduent Business Services
  • East Hartford, CT
  • **Customer Service Representative** CAROUSEL_PARAGRAPH * East Hartford, Connecticut * Call Center * 53927 ** Share Job**...
  • 3/27/2024 12:00:00 AM

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Clinical Patient Navigator / Patient Service Rep
  • Healogics
  • Springfield, MA
  • The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
  • 3/27/2024 12:00:00 AM

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Customer Relations Specialist - Springfield
  • Valvoline Instant Oil Change
  • Springfield, MA
  • **Customer Relations Specialist - Springfield** **Job Description** Job ID2022-31180 Store # 090039 Address 468 Harlow R...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate: No Weekends, Currently Remote
  • Mass Mutual
  • Springfield, MA
  • / / Customer Service Associate: No Weekends, Currently Remote **Customer Service Associate: No Weekends, Currently Remot...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative - Part Time
  • Midwest Dental Group
  • Southwick, MA
  • X Patient Service Representative - Part Time Position in Southwick, MA **Patient Service Representative - Part Time Posi...
  • 3/27/2024 12:00:00 AM

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Patient Services Representative, OBGYN and Midwifery - Northampton
  • Partners Healthcare System
  • Northampton, MA
  • About Us With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing healt...
  • 3/26/2024 12:00:00 AM

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Customer Services Team Leader - Installation Apprenticeship
  • Wickes
  • Northampton, MA
  • Location: Northampton, Northamptonshire Salary: Excellent + Bonus + Benefits Wickes are a digitally led, service enabled...
  • 3/24/2024 12:00:00 AM

Chicopee is located at 42°10′13″N 72°35′19″W / 42.17028°N 72.58861°W / 42.17028; -72.58861 (42.170159, -72.588630). The city is made up of several neighborhoods; the result of the city's origin as a collection of four villages in the northernmost part of Springfield, which seceded from it in 1848. Chicopee Falls, Chicopee Center (Cabotville), Fairview, and Willimansett continued to develop. In the early 1900s, Aldenville developed as a distinct community. Since then, the city has filled in most of its open space resulting in a number of new neighborhoods. These neighborhoods include Chicom...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$122,667 to $165,174
Chicopee, Massachusetts area prices
were up 1.6% from a year ago

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