Outbound Contact Center Manager jobs in Charleston, SC

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Member Advisor - Contact Center
  • REV Federal Credit Union
  • Summerville, SC FULL_TIME
  • Position Purpose

    The Member Advisor provides service to our members by handling routine tasks, such as opening accounts, processing payments, issuing ATM cards, and handling withdrawals. In addition to the Member Advisor will respond to member requests and make recommendations about REV’s products and services, maintain, and balance cash supplies, and handle any necessary file maintenance. This role is accountable to complete all assigned compliance and information security training and comply with the credit union’s policies and procedures related to the Bank Secrecy Act and Office of Foreign Assets Control (OFAC).

    • Assisting members with account inquiries, requests, research, maintenance, disputes and monetary transactions
    • Performing service tasks by telephone, chat, and email
    • Navigating multiple software platforms to include Cisco, Adapt, Symitar, Synergy, Synapsys, and NCR Support


    Behaviors

    Required
    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
    • Team Player: Works well as a member of a group
    • Enthusiastic: Shows intense and eager enjoyment and interest
    Preferred
    • Functional Expert: Considered a thought leader on a subject

    Motivations

    Required
    • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
    Preferred
    • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
    • Goal Completion: Inspired to perform well by the completion of tasks

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • 21 Days Ago

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Contact Center Team Lead
  • Roper St. Francis Healthcare
  • Ladson, SC FULL_TIME
  • Job Summary: The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to...
  • 10 Days Ago

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Contact Center Agent 2pm-10:30pm (Monday and Tuesday off)
  • Panasonic Corporation of North America
  • Charleston, SC FULL_TIME
  • **Remote, must work in or around St. Louis, MO; San Antonio, TX; Detroit, MI; Charleston, SC; Charlotte, NC; Des Moines, IA; Kansas City, MO/KS*Roles & Responsibilities:Handle inbound calls from custo...
  • Just Posted

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Center Manager FT (Georgetown)
  • Doctors Care/UCI Medical Affiliates, Inc.
  • Georgetown, SC FULL_TIME
  • Position Title: Center Manager Location: Doctors Care - Georgetown Status: Full Time UCI Medical Affiliates, Inc. (UCI) provides non-medical management and administrative services to over 50 Doctors C...
  • 8 Days Ago

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Catering Manager| Gaillard Center
  • Oak View Group
  • Charleston, SC OTHER
  • Overview The Catering Manager provides support and assistance with Catering activities as well providing assistance to the concession managers in the profitable management of concessions operations, a...
  • 15 Days Ago

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Credit Manager
  • Rent-A-Center
  • Charleston, SC FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $18? Why should I apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Employ...
  • 10 Days Ago

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0 Outbound Contact Center Manager jobs found in Charleston, SC area

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Customer Care Rep I - Charleston, SC or Charlotte, NC
  • Southstatebank
  • Charleston, SC
  • ** Customer Care Rep I - Charleston, SC or Charlotte, NC** **Job Category****:** Operations **Requisition Number****:** ...
  • 3/28/2024 12:00:00 AM

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Inbound Telesales and Retention Customer Service Representative - SC residents only
  • IONOS Inc.
  • Charleston, SC
  • Inbound Telesales & Retention * Charleston, SC, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the ...
  • 3/28/2024 12:00:00 AM

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Customer Care Rep I - Charleston, SC or Charlotte, NC
  • CenterState Bank Corporation
  • Charleston, SC
  • ** Customer Care Rep I - Charleston, SC or Charlotte, NC** **Job Category****:** Operations **Requisition Number****:** ...
  • 3/28/2024 12:00:00 AM

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Customer Care Rep I - Charleston
  • Southstatebank
  • Charleston, SC
  • ** Customer Care Rep I - Charleston** **Job Category****:** Operations **Requisition Number****:** CUSTO07453 Showing 1 ...
  • 3/28/2024 12:00:00 AM

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Customer Service Account Associate
  • T-Mobile
  • North Charleston, SC
  • Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entir...
  • 3/27/2024 12:00:00 AM

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Customer Specialist
  • Confidential Company
  • Charleston, SC
  • Job Description Job Description We are currently interviewing for a Full-Time, Greeter/Customer Service Associate to joi...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Charleston Water Systems
  • Charleston, SC
  • NOW HIRING! Customer Service Representative Position Summary: Performs daily customer interaction (inputs records of tra...
  • 3/24/2024 12:00:00 AM

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Payroll Customer Support Analyst (Hybrid)
  • IFAS
  • Charleston, SC
  • Job Description Job Description Payroll Customer Support Analyst (Hybrid) Essential Job Functions: The Bureau of the Com...
  • 3/24/2024 12:00:00 AM

Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley, Cooper, and Wando rivers. Charleston had an estimated population of 134,875 in 2017. The estimated population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorche...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$111,500 to $150,137
Charleston, South Carolina area prices
were up 1.5% from a year ago

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