Outbound Contact Center Manager jobs in Anderson, IN

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact center manager
  • Demo - Maximus
  • Muncie, IN FULL_TIME
  • CCRegionalManager

    CCRegionalManager

    Job Summary

    This person will work closely with Operations, Support Services, Reporting & Analytics, and IT to ensure the KPIs and SLAs are met and exceeded and will be involved in continuous improvement efforts.

    This management position is responsible for overseeing a diverse operation including activities related to Contact Center Operations, Document Processing Operations, and Premium Processing.

    The Regional Call Center Manager provides direct supervision to the call center, document processing and premium processing staff, including complaints and appeals.

    The person in this role will also be responsible for the operations of a small mailroom.

    Education and Experience Requirements

    Essential Duties and Responsibilities :

    • Oversee the daily operations of a contact center team to ensure performance metrics are met.
    • Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
    • Provide assistance and updates to staff regarding these policies and procedures.
    • Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
    • Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
    • Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports.
    • Provide the Sr. Manager and Director with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
    • Monitor contact center compliance with ISO standards.
    • Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center.
    • Monitor and evaluate performance, writes performance appraisals and provides corrective actions as needed.
    • Responsible for identifying and resolving issues, problems, and concerns with employees.
    • Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
    • Provide direction to staff when complaints are escalated to management level.
    • Perform other duties as may be assigned.

    Minimum Requirements :

    • Manage, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
    • In some instances this manager may be responsible for a functional area and not have any subordinate employees.
    • Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
    • Follow processes and operational policies in selecting methods and techniques for obtaining solutions.
    • Act as advisor to subordinate(s) to meet schedules and / or resolve problems.
    • Develop and administer schedules, performance requirements; may have budget responsibilities.
    • Frequent interaction with subordinate employees, customers, and / or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
    • Often must lead a cooperative effort among members of a project team.
    • Receive assignments in the form of objectives and determine how to use resources to meet schedules and goals.
    • Provide guidance to subordinates within the latitude of established company policies.
    • Recommend changes to policies and establish procedures that affect immediate organization(s).

    MAXIMUS Introduction

    Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

    Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

    With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

    For more information, visit https : / / www.maximus.com.

    As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates.

    The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

    EEO Statement : Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

    We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

    We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

    A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer.

    Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

    Last updated : 2024-03-23

  • 3 Days Ago

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Contact center manager
  • Demo - Maximus
  • Marion, IN FULL_TIME
  • CCRegionalManager Minimum of 2-3 years of Medicaid Eligibility experience. Minimum of 2-3 years of contact center management experience. Job Summary The selected candidate will be a key resource in th...
  • 3 Days Ago

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Business Center Assistant Manager
  • PNC
  • Kokomo, IN FULL_TIME
  • Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work to...
  • 23 Days Ago

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Business Center Assistant Manager
  • PNC Financial Services Group
  • Kokomo, IN OTHER
  • Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customer...
  • 3 Days Ago

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Salon Manager - Geist Center
  • Jobs for Humanity
  • Marion, IN FULL_TIME
  • Job Description Do you have shears and a positive attitude? Are you passionate about supporting other hairstylists? Let's have a chat! Whether you're a stylist looking for more responsibility or seeki...
  • 10 Days Ago

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Travel Center General Manager
  • Pilot Company
  • Spiceland, IN FULL_TIME
  • Job Description Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center ...
  • 13 Days Ago

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0 Outbound Contact Center Manager jobs found in Anderson, IN area

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Patient Service Representative
  • Regional Womens Health Group
  • Carmel, IN
  • ** Patient Service Representative** **Job Category****:** Practice Operations **Requisition Number****:** PATIE004451 Sh...
  • 3/27/2024 12:00:00 AM

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Senior Premier Relationship Manager (Licensed)
  • BMO Financial Group
  • Fishers, IN
  • **_The mission of Premier Services is to help mass affluent clientele make real financial progress by understanding and ...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative I
  • Josephson-Wallack-Munshower Neurology PC
  • Indianapolis, IN
  • Type: This is a full-time position, days and hours of work are Monday-Friday 8 a.m.-5p.m. Classification: Nonexempt Summ...
  • 3/27/2024 12:00:00 AM

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Service Advisor - Truck Care
  • Loves Travel Stops & Country Store
  • Knightstown, IN
  • Req ID:433336 Address: 6190 South State Road 109 Knightstown, IN, 46148 Welcome to Loves! OBJECTIVE: Service Advisors dr...
  • 3/26/2024 12:00:00 AM

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Customer Support Specialist-Point of Care Diagnostics (remote/hybrid)
  • PTS Diagnostics
  • Carmel, IN
  • Job Description Job Description Are you a quick learner with the ability to gain technical knowledge to support medical ...
  • 3/25/2024 12:00:00 AM

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Customer Support Representative
  • Sonicu
  • Greenfield, IN
  • Job Description Job Description Sonicu, a fast-growing wireless sensor and cloud-based computing company headquartered i...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative
  • Leidos
  • Indianapolis, IN
  • Description Leidos is seeking full-time Customer Service Representatives at the FHA Resource Center at our Indianapolis,...
  • 3/1/2024 12:00:00 AM

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Rental Housing Customer Service Representative
  • Leidos
  • Indianapolis, IN
  • Description Leidos is seeking full-time Rental Housing Customer Service Representatives at the FHA Resource Center in ou...
  • 3/1/2024 12:00:00 AM

Anderson is a city in and the county seat of Madison County, Indiana, United States. It is the principal city of the Anderson, Indiana Metropolitan Statistical Area which encompasses Madison County. Anderson is the headquarters of the Church of God (Anderson) and home of Anderson University, which is affiliated with Christian denomination. Highlights of the city include the historic Paramount Theatre and the Gruenewald Historic House. The population was 56,129 at the 2010 census. This is down from 70,000 in 1970. Anderson is located at 40°06′00″N 85°40′53″W / 40.100041°N 85.681525°W / 40.10...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$108,724 to $146,400
Anderson, Indiana area prices
were up 1.3% from a year ago

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