Outbound Contact Center Manager jobs in Albany, OR
Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Manager jobs
Contact Center Representative
- onpoint
-
Corvallis, OR
FULL_TIME
- Overview Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s right, our Members own us and we are here to serve them with the best customer service out there! Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other financial services and needs. Through an interactive, responsive and consultative approach, Contact Center Representatives are responsible for effectively handling in-bound calls and emails from our Members and are passionate about providing extraordinary Customer Service. They use knowledge of financial products, services, procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, address and resolve issues/concerns and refer business to callers in a manner exceeding customer service satisfaction. OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more! Responsibilities Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service. Exceeds customer service standards while maintaining peer average call volume. Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled. Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members. Answers questions, troubleshoots requests and brings appropriate resolution to account problems. Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service. Refers financial products and services and meet established referral goals set by Contact Center Manager. Understands the practices of various support departments and the overall impact on customer service and the work flow. Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority. May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department. May perform outbound calling to build member relationships. Perform other duties as assigned. Knowledge, Skills & Competencies Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically. Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems. Is proficient in arithmetic, ten-key and basic computer skills Competently handles a variety of task simultaneously independently. Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency. Proficient at researching and analyzing information. Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict. Is a quick and thorough learner and competently applies newly learned information. Is quick to adopt and support frequent updates and changes. Must be detail oriented and skilled in data entry. Requirements High School Diploma or equivalent Preferred one year customer service experience Application of basic computer skills Preferred previous job duties in a CSR / Customer Service Representative titled position Knowledge of financial institutions and bilingual skills a plus Experience in the use of general math, experience with ten-key and basic computer skills Must have Saturday availability Additional Information Starting Pay: $21.00 per hour with no previous banking experience! See what it is like to be a Contact Center Representative at OnPoint: https://onpointcu.wistia.com/medias/wjjgdaj8bx To authentically live up to our purpose of building strong communities, OnPoint is committed to prioritizing diversity, equity and inclusion in our conversations, relationships, actions, and services. Our DEI strategy will be guided by continuous education, data-driven performance metrics, shared accountability and an emphasis on cultivating meaningful and respectful connections. OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
- 3 Days Ago
Contact Center Representative
- OnPoint Community Credit Union
-
Portland, OR
FULL_TIME
- Overview Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s ri...
- 29 Days Ago
Assistant Center Manager
- CSL Plasma
-
Salem, OR
FULL_TIME
- The Opportunity Reporting to Center Manager - In the absence of the center manager, you will have ultimate responsibility of entire center operations, including production, quality compliance, finance...
- 17 Days Ago
Account Manager - Distribution Center
- Allied Universal
-
Salem, OR
FULL_TIME
- Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workpl...
- 13 Days Ago
Bowling Center Assistant Manager
- SILVER CREEK LANES
-
Silverton, OR
FULL_TIME
- Join Our Winning Team at Silver Creek Lanes! Assistant Manager Position Available Are you ready to step up your game and make a striking impact on the world of both competitive sports and family enter...
- 26 Days Ago
Program Manager - ARCHES Day Center
- Mid-Willamette Valley Community Action Agency
-
Salem, OR
FULL_TIME
- The Program Manager for the ARCHES Sheltering Department will be responsible for administering programing aimed at providing a safe, warm place with vital services for the area's homeless population. ...
- 2 Days Ago
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0 Outbound Contact Center Manager jobs found in Albany, OR area
Clinic Call Center Representative (Remote within Oregon)
- The Corvallis Clinic
-
Corvallis, OR
- Compensation: $15.92 - $20.75 per hour (depending on years of experience) Summary: The Clinic Call Center Representative...
- 4/22/2024 12:00:00 AM
Program Representative 2: Volunteer Income Tax Assistance Site Coordinator
- Oregon State University
-
Corvallis, OR
- Position Details Position Information Department College of Business Dept (BUS) Classification Title Program Representat...
- 4/22/2024 12:00:00 AM
Call Center Manager
- The Call Center Network
-
Salem, OR
- Job Description Job Description ******This job will be located in Portland, OR surrounding area****** Rapidly growing, s...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
Lebanon, OR
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
Sweet Home, OR
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
Albany, OR
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Customer Service Representative
- ASC Profiles LLC.
-
Salem, OR
- **Customer Service Representative** * Salem, OR, USA * Full-time * Job Posting Date: 7-Nov-2021 * Shift: 1st Shift * Dep...
- 4/19/2024 12:00:00 AM
Toyota Assistant Service Manager
- Capitol Auto Group
-
Salem, OR
- **Capitol Toyota** is looking for a Service Advisor to join our team! The Service Advisor is the dealership's front-line...
- 4/19/2024 12:00:00 AM
About Albany, Oregon
Albany is the county seat of Linn County, and the 11th largest city in the State of Oregon. Albany is located in the Willamette Valley at the confluence of the Calapooia River and the Willamette River in both Linn and Benton counties, just east of Corvallis and south of Salem. It is predominantly a farming and manufacturing city that settlers founded around 1848. As of the 2010 United States Census, the population of Albany was 50,158. Its population was estimated by the Portland Research Center to be 51,583 in 2013.
Albany has a home rule charter, a council–manager government, and a full-ti...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$116,923 to $157,444
Albany, Oregon area prices
were up 3.9% from a year ago
were up 3.9% from a year ago
What does an Outbound Contact Center Manager do?
Outbound Contact Center Manager in Ventura, CA
With an advanced solution for outbound communications, organizations can grow and strengthen their customer relationships and uncover new sales opportunities – turning every customer conversation into a fruitful one.
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Outbound Contact Center Manager in Fargo, ND
The Cisco Outbound Option application, with its combination of outbound dialing modes, enables call centers to manage outbound calls.
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Outbound Contact Center Manager in Anchorage, AK
From now on, we offer all Autom8 Connect customers a dedicated Customer Success Manager for their first month.
January 05, 2020