Outbound Contact Center Manager jobs in Albany, GA

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Outbound Operations Manager
  • WebstaurantStore
  • Albany, GA OTHER
  • Looking for a career change? Do you want to be a part of an engaging and healthy workplace culture based upon shared Core Values and professional development? Do you want to work for a rapidly growing industry leader? If so, join our team at WebstaurantStore located in the Good Life City of Albany, GA!


    At our Albany, GA facility, we pride ourselves on maintaining a positive, fun and productive workplace culture based upon our Core Values: Embracing an Entrepreneurial Spirit, Possessing a Passion for Excellence and Doing the Right Thing. We highly value our employees and to show appreciation, we also offer several events and opportunities for our team members each year including but not limited to monthly appreciation lunches, employee recognition awards, team-building activities and more! We also focus heavily on the development of our team members at every level through various avenues such as training classes, developmental workshops, internal growth opportunities and specialized leadership training programs.


    POSITION SUMMARY

    The Senior Operations Manager is responsible for overseeing the picking, packing, and shipping operations for the warehouse. This position maintains extensive knowledge of the various outbound procedures and operations protocols while developing and implementing improvements that increase efficiencies. The Outbound Operations Manager is responsible for ensuring that all new employees receive proper training in relevant areas and maintaining a high level of proficiency among current employees. This position has five direct reports and 350 indirect reports.


    ESSENTIAL DUTIES & RESPONSIBILITIES

    Monitor daily, weekly, and monthly metrics for all Outbound departments; identify and resolve operating issues as needed, including oversight of correction actions and progressive discipline process


    Outbound:

    • Same Day Metrics including specific time-sensitive cut-offs are met internally to deliver to our customers
    • Quality metrics are consistently met
    • Increase retention and continuous development of direct reports
    • Maintain a desirable Level of Service to satisfy both internal and external customers


    Actively engage in “MBWA” or managing by walking around and serve as a role model of Company culture

    Maintain adequate staffing levels for various Outbound departments to ensure operating metrics are met consistently; may include the coordination of shift change bids and related programs

    Interact with employees regularly to promote a high level of engagement and ensure all safety regulations / rules are followed

    Lead weekly and monthly manager meetings to share information including metrics review, areas of improvement, employee relations issues, and updates on quarterly initiatives and related projects

    Identify and delegate quarterly initiatives to team members; promote and monitor progress to ensure quarterly goals are met

    Maintain a high level of operating knowledge and positive employee relations by working at minimum one day each month with each department and/or shift

    Serve as a back-up when a department line manager is absent; assume all duties of the General Manager in partnership with the Inbound Operations Manager when the General Manager is absent


    EDUCATION and/or EXPERIENCE

    • Minimum of 2 years of relevant experience in operations management; experience with receiving and inventory management preferred
    • Associate degree in a related field, or equivalent combination of education and experience
    • Experience working in a distribution environment preferred


    KNOWLEDGE, SKILLS, & ABILITIES

    • Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
    • Strong analytical and problem-solving skills required
    • Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
    • Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
    • Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
    • Customer service-oriented attitude with a demonstrated desire to exceed expectations


    PHYSICAL DEMANDS

    • Work is performed while standing and/or walking, up to and including 12 hours/day
    • Requires the ability to communicate effectively using speech, vision, and hearing
    • Requires the regular use of hands for simple grasping and fine manipulations
    • Requires regular bending, squatting, crawling, climbing, and reaching
    • Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.


    WORK ENVIRONMENT

    While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.


    TRAVEL REQUIREMENTS

    May require occasional travel to other facilities within the region.

  • 2 Days Ago

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Distribution Center Sales Manager
  • cabp
  • Cordele, GA FULL_TIME
  • Who is Cameron Ashley Building Products?Cameron Ashley is a customer-focused wholesale distributor of roofing, insulation, gypsum, siding, and other specialty building products. We deliver an industry...
  • Just Posted

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Store manager center
  • Food Lion
  • Americus, GA FULL_TIME
  • PRIMARY PURPOSE Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Str...
  • Just Posted

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Distribution Center Sales Manager
  • Cameron Ashley Building Products
  • Cordele, GA FULL_TIME
  • Who is Cameron Ashley Building Products? Cameron Ashley is a customer-focused wholesale distributor of roofing, insulation, gypsum, siding, and other specialty building products. We deliver an industr...
  • Just Posted

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Center Manager 8097L
  • American LubeFast
  • Tifton, GA FULL_TIME
  • We’re seeking an exceptional Center Manager for our service facility. We need an experienced professional to manage it to the highest operational standards and excellence in customer satisfaction.This...
  • 13 Days Ago

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Distribution Center Manager
  • Mingledorff's
  • Albany, GA FULL_TIME
  • Job Purpose: To provide leadership in the Distribution Center and provide support to all other Distribution Centers. To direct and manage all the daily functions of running a profitable distribution c...
  • 1 Month Ago

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0 Outbound Contact Center Manager jobs found in Albany, GA area

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Client Relations Specialist/Customer Service Specialist
  • Farm Credit
  • Dawson, GA
  • Are you looking for a rewarding career with an organization who puts people first? Do you have a passion for providing a...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Albany, GA
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/28/2024 12:00:00 AM

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Retail Sales Associate (Part-Time)
  • AutoZone, Inc.
  • Albany, GA
  • AutoZone's Part-Time Retail Sales Associates drive sales through superior customer service by exceeding customer expecta...
  • 3/28/2024 12:00:00 AM

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BCBA - PRN DAYTIME (SCHOOL)
  • BrightSpring Health Services
  • Albany, GA
  • BCBA - PRN DAYTIME (SCHOOL) Job Locations US-GA-ALBANY | US-GA-AMERICUS | US-GA-VALDOSTA | US-GA-COLUMBUS | US-GA-MACON ...
  • 3/27/2024 12:00:00 AM

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Member Assist Cart Attendant
  • Wal-Mart
  • Albany, GA
  • Position Summary... We are looking for people who take pride in their work to join our team. You help shape our member's...
  • 3/27/2024 12:00:00 AM

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Commercial Sales Manager
  • AutoZone, Inc.
  • Albany, GA
  • The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM dev...
  • 3/26/2024 12:00:00 AM

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Certified Nurse Assistant (CNA) Instructor
  • Eckerd Youth Alternatives
  • Albany, GA
  • Odle Management A subsidiary of Eckerd Connects Reports to the CTT Manager and is a salaried, exempt position. Performs ...
  • 3/25/2024 12:00:00 AM

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Sales Associate - 6104 Albany, GA 31707
  • Five Below
  • Albany, GA
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/24/2024 12:00:00 AM

Albany is a city in the U.S. state of Georgia. Located on the Flint River, it is the seat of Dougherty County. Located in southwest Georgia, it is the principal city of the Albany, Georgia metropolitan area. The population was 77,434 at the 2010 U.S. Census, making it the eighth-largest city in the state. It became prominent in the nineteenth century as a shipping and market center, first served by riverboats and then by railroads. Seven lines met in Albany, and it was a center of trade in the Southeast. It was part of the Black Belt, the extensive area in the Deep South of cotton plantations....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$107,928 to $145,328
Albany, Georgia area prices
were up 1.5% from a year ago

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