Outbound Contact Center Manager jobs in Akron, OH

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact center associate
  • WesBanco Bank Inc.
  • Uniontown, OH FULL_TIME
  • Job Title - Department

    Customer Service Associate - Contact Center

    Location

    This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

    Market

    Mid Atlantic

    Work Hours per Week

    37.5

    Requirements

    High school diploma or GED.

    Minimum of one year of banking or financial services in a customer service role preferred.

    Previous contact center experience preferred

    Job Description

    This position will work the following alternate shift :

    A 4 day work week that includes Saturday, Sunday, Monday and one other weekday to be determined. The hours for this shift will be 9 : 00am to 8 : 00pm.

    SUMMARY :

    The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services.

    Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support.

    Customer inquiries are expected to be responded to and resolved within established department service levels.

    CUSTOMER SERVICE SKILLS :

    Willingness to provide a level of service which will clearly differentiate us from our competitors.

    Able to build and retain customer relationships against competition.

    Accepts ownership of the customer request and follows it through to resolution.

    Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.

    Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

    INTERPERSONAL SKILLS :

    Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

    Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

    Ability to work under pressure.

    Ability to be collaborative with co-workers and employees. Team player with a positive outlook.

    Ability to maintain confidentiality.

    ESSENTIAL DUTIES AND RESPONSIBILITIES :

    Learns and maintains knowledge of deposit, loan and digital banking services and other banking products.

    Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, ready / not ready time and customer satisfaction.

    Provides customer service via various communication channels (phone, chat and email).

    Quickly and accurately assesses the urgency of customer requests and prioritize accordingly.

    Quickly resolves customer issues and complaints involving both confidential and financial information.

    Serves as liaison between customers and other bank departments and vendors.

    Provides the bank with continual feedback about the usability of our services based on customer interactions.

    Performs general clerical duties and operates various departmental equipment, file, answer phones, take messages, and handle detail work.

    May be assigned other job duties and or responsibilities with or without prior notice.

    OTHER REQUIREMENTS :

    Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

    You will also be expected to complete all assigned compliance training in a timely manner.

    Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems.

    Ability to type with speed and accuracy.

    Strong organizational and prioritizing skills.

    Strong time management skills.

    Able to multi-task in a fast-paced environment.

    Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.

    Ability to work outside of normal banking hours.

    Ability to work independently.

    Last updated : 2024-03-02

  • 23 Days Ago

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Distribution Center Outbound Supervisor
  • Boxout
  • Hudson, OH FULL_TIME
  • Boxout, LLC, is a Northeast Ohio based company with over 72 years of continuous success selling nationally to healthcare and medical practices. As an essential business, we are committed to providing ...
  • 22 Days Ago

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Optician - Contact Lens (Full Tme)
  • Davis Eye Center
  • Cuyahoga Falls, OH FULL_TIME
  • No optical experience is necessary; we have an excellent training program to equip you with the knowledge and skills to succeed! If you pride yourself on a positive attitude, and like a fun work envir...
  • Just Posted

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Optician - Contact Lens (Part Time)
  • Davis Eye Center
  • Cuyahoga Falls, OH PART_TIME
  • No optical experience is necessary; we have an excellent training program to equip you with the knowledge and skills to succeed! If you pride yourself on a positive attitude, and like a fun work envir...
  • 3 Days Ago

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Outbound Sales
  • Mancan
  • Akron, OH FULL_TIME
  • Mancan is assisting a busy Akron manufacturing company to fill an Inside Sales Associate position, must have outbound sales experience! The ideal candidate would have previous experience working with ...
  • Just Posted

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Service Center Manager
  • Dayton Freight
  • Kent, OH FULL_TIME
  • Overview Stable and growing organization Competitive weekly pay Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensiv...
  • 22 Days Ago

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0 Outbound Contact Center Manager jobs found in Akron, OH area

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Patient Registration, Call Center Rep
  • Summa Health
  • Akron, OH
  • Patient Access Liaison, Call Center Rep Full-Time Day, Clinical Access Center $1,000 Hire On Bonus Summa Health System i...
  • 3/28/2024 12:00:00 AM

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Patient Registration, Call Center Rep
  • Summa Western Reserve Hospital
  • Akron, OH
  • Patient Access Liaison, Call Center Rep Full-Time Day, Clinical Access Center $1,000 Hire On Bonus Summa Health System i...
  • 3/28/2024 12:00:00 AM

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Customer Relations Specialist
  • Dollar Bank
  • Canton, OH
  • Job Description Job Function/Purpose: The Customer Relations Department is responsible for ensuring a positive, memorabl...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Tier 1
  • Epiphany Management Group
  • Akron, OH
  • Job Description Job Description About the Company Paid Training! Flexible Schedule! Epiphany Management Group is GROWING...
  • 3/27/2024 12:00:00 AM

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Hiring Medicare Customer Service Agent i...
  • free-classifieds-usa.com
  • Canton, OH
  • ****Hiring Medicare Customer Service Agent in Canton Ohio**** * Price: Check with seller * Published date: November 17, ...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep
  • Applied Industrial Technologies, Inc.
  • Canton, OH
  • ** Customer Service Rep** Location: Canton, OH, US, 44706 Company: 1100-Applied Industrial Technologies Customer service...
  • 3/27/2024 12:00:00 AM

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Customer Support Associate (In Office, Not Remote)
  • ExpandShare
  • Akron, OH
  • Job Description Job Description We are seeking an entry-level Customer Support Associate to join our growing team. You w...
  • 3/26/2024 12:00:00 AM

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Regional Service Admin Manager - LHWS - REMOTE
  • Leaf Home
  • Hudson, OH
  • At Leaf Home Solutions people are at the heart of everything we do, and we've crafted a team of the very best to ensure ...
  • 3/25/2024 12:00:00 AM

Akron (/ˈækrən/) is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County. It is located on the western edge of the Glaciated Allegheny Plateau, about 30 miles (48 km) south of Cleveland. As of the 2017 Census estimate, the city proper had a total population of 197,846, making it the 119th-largest city in the United States. The Greater Akron area, covering Summit and Portage counties, had an estimated population of 703,505. The city was founded in 1825 by Simon Perkins and Paul Williams, along the Little Cuyahoga River at the summit of the developing Ohio and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$112,728 to $151,791
Akron, Ohio area prices
were up 1.6% from a year ago

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