Order Fulfillment Manager manages the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Manager implements scalable business processes and customer service standards to deliver efficient order processing. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Manager monitors inventories utilizing systematic procedures to maintain appropriate levels of products. Coordinates with stakeholders to troubleshoot and resolve workflow issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Order Fulfillment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Order Fulfillment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
PFSW Company Statement:
PFS is the premier eCommerce order fulfillment provider. In short, we provide the behind-the-scenes operations for brand's online stores. We pick, pack, and ship our clients' products around the world - with a bunch of added flair. We personalize our packages, we help our clients' customers with phone, email, and chat support, and we have a strong fraud team who ensure secure payment processing. Not to mention, a technology system that facilitates making orders, returns, and everything in-between.
Company Vision:
DC- General Manager
The General Manager guarantees the overall success of a highly complex distribution center environment to ensure it is a productive, safe and positive place to work. This position is responsible for the overall management, planning, organization and execution of complete day- to-day operation for the entire distribution center and budget. This position is also responsible for maximizing productivity and expenses while working ethically and modeling PFSweb core values. The General Manager will develop strategies and objectives and lead a team of managers in executing these strategies and objectives. The General Manager must ensure that the distribution center is optimally organized to provide excellent customer service to Clients and Customers.
DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
PERSONAL CHARACTERISTICS
Pre-employment background screening will be conducted.
PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer