Order Fulfillment Manager manages the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Manager implements scalable business processes and customer service standards to deliver efficient order processing. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Manager monitors inventories utilizing systematic procedures to maintain appropriate levels of products. Coordinates with stakeholders to troubleshoot and resolve workflow issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Order Fulfillment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Order Fulfillment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Requirements
· Minimum of Associated Degree in a related field or 5 years in manufacturing environment
· Working knowledge of MRP, SAP, and APICS courses is desired
· Experience with MS Office Suite (Excel, Word, Access, Power Point, MS Project, Teams)
· Self-motivation to find efficient and effective ways to accomplish end goals
· Ability to multitask and work under time constraints to meet deadlines
· Primary contact for client communications and execution, accountable for client satisfaction, sales forecast, delivery performance
· Meet regularly with functional leadership to review production performance, discuss issues, get delivery commitments.
· Provide detailed scheduling reports on a daily, weekly, monthly basis for key areas of manufacturing and purchasing
· Analyze the flow of purchased and manufactured materials from order entry through shipment
· Manage client inspections, including quality dossiers as required
· Minimum amount of travel with the position
Job Type: Contract
Pay: $22.00 - $23.00 per hour
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Schedule:
Experience:
Work Location: In person
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