Order Fulfillment Manager manages the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Manager implements scalable business processes and customer service standards to deliver efficient order processing. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Manager monitors inventories utilizing systematic procedures to maintain appropriate levels of products. Coordinates with stakeholders to troubleshoot and resolve workflow issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Order Fulfillment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Order Fulfillment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
ID | 2024-1814 | Category | Supervisor | Position Type | Regular Full-Time |
DUTIES AND RESPONSIBILITIES:
* The Project Manager for operations and technical oversight will be responsible for the day-to-day Task Order operations of the contracted functions at all locations covered by a contract task order.
* This position is responsible for coordinating all aspects of onboarding and departing contractor personnel, including coordinating with the Command/Division Security Office and Property Control Officer.
* This position will be responsible for ensuring the day-to-day operations are aligned to meet the USCG goals and targets, and for analyzing statistical data to optimize staffing.
* The Project Manager will be responsible for overseeing the proper operation of Task Order resources including but not limited to the tools used to support the contracted functions.
* The Project Manager will be responsible for making continuous improvement recommendations to the COR on the operation of the contracted functions.
* Serves as the central point of contact for task/delivery orders and interfaces with the Contracting Officers Representatives for tasks.
* Establishes and enforces procedures to assure that all tasks are performed in accordance with applicable standards and quality requirements.
* Assigns duties and reviews work of subordinates and subcontractors.
* Meets and confers with USCG management officials regarding status of specific technical activities and progress.
* Resolves problems, issues or conflicts as required, and ensures that program schedules, performances, and deliverables are met.
* The Task Order PM/Lead for operations and technical oversight shall be responsible for the day-to-day Task Order operations of the contracted functions at all locations covered by the Task Order, and shall be the single point of contact for the COR.
* The Task Order Lead shall be responsible for leading the functional areas with a focus on the technical aspects to meet customer requirements.
* The Task Order Lead will be responsible for ensuring that all services and deliverables as described in the PWS are met for the contracted functions.
* The Task Order Lead shall have strong project management skills in addition to interpersonal, writing and presentation skills.
* He/she must be dedicated to working full-time on this contract.
* This position will be focused on scheduling personnel, staffing levels, assigning, and prioritizing work within the team, coordination and submission of travel and training requests, quality control within the team, and providing appropriate measurement criteria on a daily, weekly, monthly, quarterly, and annual basis.
* This position is responsible for coordinating all aspects of onboarding and departing contractor personnel, including coordinating with the Command/Division Security Office and Property Control Officer.
* The Task Order Lead will be responsible for overseeing the proper operation of Task Order resources including but not limited to the tools used to support the contracted functions.
* The Task Order Lead will be responsible for making continuous improvement recommendations to the COR on the operation of the contracted functions.
REQUIREMENTS:
* Must have 4 years of equivalent work experience, with direct project management experience in an IT/Service Management environment.
* Must be certified at or above Information Assurance Manager (IAM) Level II. (CISSP)
* Must demonstrate direct hands-on experience in the areas of cybersecurity, information assurance, and project management.
* Reports to the Program Manager of the Contract and the government representative for each functional area.
* Demonstrated information technology expertise and direct hands-on experience in the areas of Information Assurance, Cybersecurity, and project management; demonstrated communication skills to be able to interface with all levels of management; strong project management skills in addition to interpersonal, writing, and presentation skills; experience supervising and managing projects of at least 15 personnel, subordinate groups, and diverse locations.
* Must have Secret clearance
* Bachelor's degree in Computer Science, Cybersecurity, Information Systems, Engineering, or other related discipline
* Must have a PMP certification
ADDITIONAL QUALIFYING FACTORS:
As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.
The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.