Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Fulfillment Specialist is the front line, the hub, of the Peterglenn.com order fulfillment team. The role primarily deals with locating, pulling, packing, and shipping internet orders that are assigned to the store for fulfillment. Accuracy, comfort with deadline pressure, and the ability to maintain ongoing interactions with store customers, coworkers, and the customer service personnel are keys to this position.
Experience with fulfillment, administrative, or similar systems
BENEFITS
Benefits include a fun team environment, competitive pay, and 401K. Also, as a Peter Glenn employee not only can you gain knowledge through https://www.expertvoice.com training website but earn super discounts below wholesale on all of your favorite brands.
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