Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Order Fulfillment
About the Food Bank of South Jersey
The Food Bank of South Jersey is the leader in providing safe and nutritional food to people in need throughout South Jersey. In 2022, FBSJ distributed nearly 18 million pounds of food to approximately 200,000 residents in Burlington, Camden, Gloucester and Salem counties. We recognize that the talent and dedication of our team members are contributing factors to the success of FBSJ, as they work to distribute food, provide nutrition and cooking education, and help food‐insecure families and seniors find sustainable ways to improve their lives. We strive to ensure that our employees’ work experience includes the opportunity for personal growth and professional development.
To learn more about how you can become a valued part of the FBSJ team, dedicated to building community awareness and creating an efficient emergency food distribution network to eliminate hunger, visit www.foodbanksj.org.
Department: Operations
Reports to: Manager, Operations
Overview
Specific Responsibilities
Qualifications
We believe in pay transparency and fostering an environment of fairness. The hourly rate for this position begins at $20.00, commensurate with experience and qualifications. Our approach to compensation is rooted in valuing the expertise and contributions of all our team members.
The Food Bank of South Jersey is an equal opportunity employer. All aspects of employment – including the decision to hire, promote, discipline, or discharge – will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We are committed to diversity, equity, and inclusion. Food Bank of South Jersey is an essential business. We believe and support the safety and security of all of our volunteers and our employees. Background checks will be completed for final candidates.
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