Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Responsibilities:
- Perform various tasks within a distribution center to ensure efficient order fulfillment
- Use order picking equipment, such as RF scanners and forklifts, to accurately locate and retrieve items from designated areas
- Load and unload products onto trucks or other transportation vehicles
- Assist with inventory management by organizing stock and conducting cycle counts
- Follow safety protocols and maintain a clean and organized work environment
Experience:
- Previous experience working in a warehouse or distribution center preferred
- Familiarity with order fulfillment processes and warehouse management systems
- Proficiency in operating RF scanners and other heavy equipment
- Ability to lift heavy objects and perform physical tasks for extended periods of time
- Strong attention to detail and ability to work efficiently in a fast-paced environment
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Types: Full-time, Part-time
Pay: $10.50 - $12.00 per hour
Expected hours: 16 – 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person