Order Fulfillment Representative
Full-Time
Hybrid
Durham, NC
About the Company:
MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. MED-EL hearing implant systems combine the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability. With people at the epicenter of our research and technology, we relentlessly pursue connection—connection to sound, connection to each other, connection to possibility. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, their families, and clinical partners.
Our Mission: Delivering leading-edge technology to restore hearing and empower connection.
About the Role:
WE are looking for a charismatic individual who values loyalty and high standards to join the Order Fulfillment team. The right person will be focused, thorough, detail oriented, and take pride in excellence. They will also be passionate about doing a great job, take initiative, and able to work both independently and as a part of a team.
Primary Responsibilities:
- Generate customer order pick tickets, pull, and stage materials required to fulfil customer orders. Review customer orders for special requirements and shipping instructions.
- Inspect, secure, and prepare materials for shipping in accordance with company policy, Quality System, and regulatory requirements for the handling of class III medical devices.
- Support inventory process by participating in monthly cycle counts.
Required Skills:
- Self-motivated and willing to learn.
- Able to complete assigned tasks in a timely manner, working efficiently to carry out tasks in assigned areas and assisting others when assigned work is complete.
- Able to interact courteously and professionally during interactions with other MED-EL employees, customers, or the public while representing MED-EL.
- Proficiency in Microsoft Office products: Excel, Word, Outlook, and Teams
- Able to work second shift. (11 AM – 7:30 PM)
Position Qualifications:
- High School diploma or equivalent.
- 4 years of relevant experience preferred.
- Analytical thinking and excellent attention to detail.
- ERP, mobile application, and inventory skills.
- Strong written and verbal communication skills.
- Positive attitude, self-motivated, and collaborative team spirit is a must!
- Located within - or willing to relocate to – Durham, NC.
What We Offer:
We know that benefits are important to you, and we offer a robust benefits package including:
- Full medical, dental, and optional vision coverage effective on the first day of the month following 30 days of active service.
- Health Savings Account
- Short term and long-term disability paid by the company.
- Company paid life insurance with an option to purchase additional coverage.
- FSA Dependent Care
- Pet Insurance
- Critical Illness
- Accident Insurance
- PTO – 20 days annual that is accrued each pay period. Plus 40 hours Medical/Sick leave annual, prorated from hire date and 9 holidays.
- Employee Assistance Program
MED-EL Corporation is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.