Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Description
Location : Kansas City, Kansas or East Syracuse, NY
Manage the order fulfillment process and administer sales order entries, order / invoice price resolution, CBOT market record and application of forward contracts for assigned commodity merchandiser(s).
Oversee order tracking and vendor shipments to ensure all purchase orders are processed in accordance with an exceptional customer service standard.
Support and execute contracts for sales of feed commodities to existing DFA Farm Supplies commodities customers as assigned.
Provide necessary support to commodity merchandisers to achieve sales goals.
Job Duties and Responsibilities :
Determine resolutions to mitigate risk
Other duties may be assigned as required.
Requirements
Education and Experience
Knowledge, Skills and Abilities
An Equal Opportunity Employer
Last updated : 2024-02-24
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